Stonecrest Honda

Usual dealership bait and switches. They don't advertise they add a premium package to their vehicles which you'll need to negotiate against (it adds approx $1100 to the overall price). Several accessories in the car's walkthrough video weren't available when I arrived. Multiple calls to the dealership to get some answers to particular questions. Reps claimed they'd help with any issue (I live a ways from Conyers) in case something went wrong with the vehicle. 2 weeks after purchase, the battery has gone out, with proof / notation from the mechanic, and they wouldn't budge on any reimbursement. It's irritating how businesses can get away with this sort of service and won't ever see an impact to their bottom line, and they know it.

2 hours ago Spent the afternoon negotiating in good faith on a 2020 Civic Sport. Finally got the deal done and agreed to everything when my salesman came back and said he was sorry but they negotiated the wrong vehicle. I had driven and negotiated on the Sport. After everything was agreed on they said their numbers were on a LX I never looked at or drove the LX... only the Sport, so I’m wondering how this can happen. My salesman accepted responsibility and said it was his fault but I disagree. He has been there a long time, including when I bought a new 2007 Civic EX in 2006 or 2007 and when I bought a Accord Coupe EX-L with V-6 a few years later. He is as much a gentleman now as I recall him being then , even though he wasn’t my salesman. We tried to buy a 2017 Civic EX here in 2017 but their addendums forced us to go to Son’s Honda to buy it. We got a great deal there and it was all on the up and up. The management here seems to not be on the up and up. Very very disappointed in our hometown Honda dealer, Conyers Honda. I’ll still get a Civic Sport or possibly the Nissan Altima and hopefully the management will there will negotiate with dignity Cudos to my salesman! Although you were undermined by management, you are a class act sir! I won’t name this person because I don’t want anyone assuming I’m thinking negatively if him in any way

My service was great. My service advisor (can't remember his name) was professional, helpful and explained what service my car was going to receive. He also suggested recommendations for my car based on the mileage. I needed a ride home and he provided me a courtesy ride that was ready to depart the dealership and I didn't have to wait long for this ride. Which was very important that morning because I had an appointment at my home. The only thing I didn't like was having to go back to the service advisor to received my military discount. The cashier's cage should be able to make the needed adjustments at the window when your military ID is provided. My other vehicle is not a Honda and that is how that dealership handles military discount. But overall everyone I encountered was respectful, professional, and addressed all my questions and concerns.

Awesome service! They really care! One little mishap with resetting my radio but overall great team and I trust my car with them. Pedro was the best rep!!

Social distancing, additional seating outside would be nice. Several of us just wondered the lot while waiting because there are only 2 benches.

They're the BEST!! I've been using them since 2008 exclusively. Nice folks, no surprises, good explanations for what is needed.

My car was towed to Honda Conyers and it arrived at 6:00 p.m. just as they were closing. Although it was closing time, Jesse, called to speak with me about the next steps. He advised me of other items that were under warranty. The communication was constant and my car was promptly repaired. When I arrived to pick up my car, Jesse met me at the cashier window to reiterate what had been done. Jesse was professional and courteous. There were no surprises. The quoted price was adhered to and my car it running great!

I took my car in for the 15,000 mile service. I met with the service advisor, Jesse. He was smiling and very pleasant as he greeted me. He took time to explain what services are usually performed at this time and about how long it would take to complete the service. He said an alignment is recommended and I should consider having it done. The waiting area was clean and seating comfortable. As he escorted me to the cashier he informed me that he had given me a complimentary oil change! He very patient with me as asked questions concerning my car. Thanks you Jesse

I came in on Saturday at 11 for an oil change and tire rotation. The gentlemen I had an appointment with was great. (I cant remember his name) he was friendly explained everything to me. I did not have to wait at all. Once I was gone, he texted me and suggested other services, unfortunately I was not able to take advantage of them that day but I did appreciate him notifying me. Once I picked up my vehicle he went over the receipts and explained my next service which I appreciated. Check out was easy as well. I also appreciated the hand sanitizer wipes were available

I am always pleased with my experience at Honda Conyers.