Skip to main content

Kia West Edmonton

(538 reviews)
2017 state dealer award
View 6 awards
2017 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(538 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia West Edmonton from DealerRater.

Want to share your experience with this dealership?

Write a review

They listened

It was a good overall experience,not stressful like you might normally expect.Josh Parra was great in answering all the questions and easy to deal with.Thanks for everything Josh! You treat the customer straight-up and with good humour!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fantastic!!!

I don't really know where to begin with my experience, but I can tell you that from the moment that Raza approached me in the lot he just makes you feel comfortable..from someone who doesn't buy a car very often this was very important to me to feel comfortable and not to have a pushy sales guy.. Raza is far from that he is a guy with so much integrity, honesty and he actual cares about you getting the right thing for you.. He is very knowledgeable and will put the time to explain every angle of that car and all the features.. I was really impressed I did my research but he gave me more information than you could ever find on the Internet.. Through the process I dealt with Scott the sales manager such a genuine, nice guy.. He also listened to what I wanted and worked with me on the price and found other alternatives to make sure I got something I was happy with.. These two guys alone made my experience a fantastic one.. But at this dealership it not just one person that is working to help make you purchase a success.. Tarah the fianance manager was so through and very good at explaining protection package and extended warrenty. She just so sweet of a person and makes you feel really comfortable.. I feel like I walked away with not only a great car but these people are friends.. I would highly recommend a Kia and this dealership..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

new to car shopping

Not knowing a lot about cars or car buying i walked into Kia and quickly met Francisco who even though is still new to the job guided me through all the different vehicles and answered all of my questions. I was shown how i could lower my monthly expenses while getting into a new Sorento. There is always room for improvement but overall i am extremely happy with Francisco and the atmosphere at Kia West Edmonton. When i'm able to buy another car in the future this is were i will go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fun and stress free!

I've been to many dealerships in the past trying find the perfect vehicle for myself and my daughter and few have come close to giving us the service and experience that we received at Kia west. My salesman Frank was professional, patient and very informative. I would recommend this place to anyone in the market for a quality vehicle. 5/5 stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great place to buy a car

I went to many different dealerships and looked at many brands of cars. I had very specific needs for size of vehicle compared to practicality. I have a small painting company and needed enough space to fit my ladders and supplies as well as a family member in a wheelchair so I needed space! I drive a LOT of kms a day so a reliable vehicle with good fuel consumption essential. Everyone there was easy and fun to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience with purchasing my new vehicle

This is my 3rd vehicle from Kia West Edmonron and once again everyone was extremely helpful with getting me exactly what I needed. All the employees are very kind and welcoming. I highly recommend purchasing a vehicle from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Pleasurable experiance

I first went to sorhside go kia, salesman was pushy and showed me mostly garbage, almost made a deal on a 2011 kia but was told by freind to go to kia west!! Thank god came in at 3 o'clock and drove away in a 2015 kia with 2000km fully loaded for same payments and not much more $$$ I would send anyone there thanks to frank and scott making me a great deal and service also a big thanks to Krishnie chand who got me credit at a great rate and lightning fast approval!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Met my needs

I would recommend this place. Jason is a good salesmen. All my needs were met. I would buy there again. Enjoyed my free steak too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Courteous, Professional, Non-Pressure Experience

Ryan was courteous and respectful throughout the entire process. When I initiated contact with Ryan, I requested all communication by email, as I was not interested in being pestered at home with phone calls. Ryan was responsive to all my questions, and never even asked for my phone number until after an agreement was reached. There were none of the classic sales pressure techniques that give car salesmen a bad name (i.e. “this day only” price; requesting a deposit too early in the process, etc.). Ryan honoured all of his commitments and respected all of my stated expectations. This was my first true “no pressure” vehicle purchase experience. I would definitely be comfortable in referring family and friends to Ryan and Kia West Edmonton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Jay Kia west edmonton

Went in with my 2008 charger just to listen to what Jay had to say. After he was done with the physical and economical benefits, I went home with a Kia Optima. Jay was amazing. Had a little issue after the purchase, but Jay's way of resolving issues waoed me. He was there till the end working with other units. Jay is not just a car seller as I perceived when we just met. He is a guy who will meet your automobile needs with his recommendation. Everyone in need of a vehicle should talk to Jay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.