Reviews
From start to finish, my experience at Charlesglen was
From start to finish, my experience at Charlesglen was superb! Everyone was amazing to deal with and everyone was so professional as well. I highly recommend buying a car from here. You will feel like part of the family!
From start to finish, my experience at Charlesglen was
From start to finish, my experience at Charlesglen was superb! Everyone was amazing to deal with and everyone was so professional as well. I highly recommend buying a car from here. You will feel like part of the family!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your experience with our team and giving us an opportunity to earn your business, happy driving. Phil Dao, General Sales Manager
Everyone is great and the experience is amazing as
Everyone is great and the experience is amazing as always. Val is awesome! Thank you so much!
Everyone is great and the experience is amazing as
Everyone is great and the experience is amazing as always. Val is awesome! Thank you so much!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five star review and happy driving! Phil Dao, General Sales Manager
It was a pleasure to work with Val on this purchase.
It was a pleasure to work with Val on this purchase. The whole team behind her was helpful, informative, and efficient.
It was a pleasure to work with Val on this purchase.
It was a pleasure to work with Val on this purchase. The whole team behind her was helpful, informative, and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Mike, thank you for the review and happy driving, Phil Dao, General Sales Manager
It was a pleasure working with Val for our Sienna deal.
It was a pleasure working with Val for our Sienna deal. We also appreciate the dealership who offered us a vehicle in demand the pricing that's mostly around MSRP without a lot of mandatory add-ons. If you are interested in improving customer experiences, I would suggest the finance manager and other more senior manager lower the pressure to ask customers to purchase various protection plans or extended warranties. It would make customers more pleasant if you simply explain those to them and give them some time to think about it, especially if they have family members present, then take the decision the customers give without further persuasion or being visibly disappointed.
It was a pleasure working with Val for our Sienna deal.
It was a pleasure working with Val for our Sienna deal. We also appreciate the dealership who offered us a vehicle in demand the pricing that's mostly around MSRP without a lot of mandatory add-ons. If you are interested in improving customer experiences, I would suggest the finance manager and other more senior manager lower the pressure to ask customers to purchase various protection plans or extended warranties. It would make customers more pleasant if you simply explain those to them and give them some time to think about it, especially if they have family members present, then take the decision the customers give without further persuasion or being visibly disappointed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Shane, thank you for sharing your experience and opportunity for our team. This will be reviewed by our management team and addressed. Happy driving and thank you for the opportunity to earn your business. Phil Dao, General Sales Manager, 403 451 0625 or phild@charlesglentoyota.com
Also 5Stars to Nasir finance gentleman, couldn’t see him
Also 5Stars to Nasir finance gentleman, couldn’t see him on your list but does an exceptional job.
Also 5Stars to Nasir finance gentleman, couldn’t see him
Also 5Stars to Nasir finance gentleman, couldn’t see him on your list but does an exceptional job.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five stars and happy driving, Phil Dao, General Sales Manager
Excellent customer service.
Excellent customer service. Special kudos to Val Parson, she is the best, has a lot of knowledge about the cars and explain it in a very easy way. I wouldn't think twice to come here to buy a car.
Excellent customer service.
Excellent customer service. Special kudos to Val Parson, she is the best, has a lot of knowledge about the cars and explain it in a very easy way. I wouldn't think twice to come here to buy a car.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Tania for the great review of Val, happy driving, Phil Dao, General Sales Manager
Got my car earlier than expected!
Got my car earlier than expected! Very accommodating and made the whole buying a turnover process simple and straightforward.
Got my car earlier than expected!
Got my car earlier than expected! Very accommodating and made the whole buying a turnover process simple and straightforward.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to review our dealership, happy driving, Phil Dao, General Sales Manager
Congratulations on the new vehicle and happy driving, Phil Dao, General Sales Manager
I love the staff.
I love the staff. Thanks to Anne and her team, Angel and Sam you make a huge difference. Awesome people and very helpful and accommodating. Manager Aaron you are also amazing. I would recommend Chalrlesglen to my friends and family. Fantastic!!!
I love the staff.
I love the staff. Thanks to Anne and her team, Angel and Sam you make a huge difference. Awesome people and very helpful and accommodating. Manager Aaron you are also amazing. I would recommend Chalrlesglen to my friends and family. Fantastic!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review of our team and happy driving, Phil Dao, General Sales Manager
Thanks for the five stars of our team, happy driving, Phil Dao, General Sales Manager
You sold we a 2019 Rav4 a few months ago.
You sold we a 2019 Rav4 a few months ago. The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they said it would cost $188 per hour to diagnosis what is wrong with it. This is a known problem. It is all over the internet that their are liftgate problems with the Rav4. Why wasn't I told about this little problem before you sold me this vehicle? You guys are such a rip off artists!!
You sold we a 2019 Rav4 a few months ago.
You sold we a 2019 Rav4 a few months ago. The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they said it would cost $188 per hour to diagnosis what is wrong with it. This is a known problem. It is all over the internet that their are liftgate problems with the Rav4. Why wasn't I told about this little problem before you sold me this vehicle? You guys are such a rip off artists!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks Donna for giving Charlesglen an opportunity to make things better. As discussed our shop foreman looked at your RAV4 and noted we may need to replace the hinges. From the time he looked at it to now, I am happy to hear it is working but I will continue to follow up with you. Our commitment to you is to ensure you have the best possible purchase experience and I will continue to follow up with you. Thank you, Phil Dao, General Sales Manager
Phil, I do appreciate that you have followed up on my liftgate problem for many days. The lift does work now (80%) of the time. I don't know what your shop foreman did to it but I am glad that it works. Thank you for making my experience better with this issue. I hope the lift continues to work so I don't have to shell out any money for this known hinge problem.
Val’s knowledge and ability to simplify the presentation
Val’s knowledge and ability to simplify the presentation of options made my decision so simple.
Val’s knowledge and ability to simplify the presentation
Val’s knowledge and ability to simplify the presentation of options made my decision so simple.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving us an opportunity to earn your business, happy driving, Phil Dao, General Sales Manager