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Whitby Toyota

(1,983 reviews)
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,983 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Whitby Toyota from DealerRater.

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Exceptional service on my car hunt!

I would like to preface this by saying I fell in love with a vehicle other than Toyota, so did not end up making a purchase here. The high level of service provided to me while I was looking was so phenomenal that I wanted to leave a review. Sam K approached us right away, and not in that creepy salesman kind of way. :) He listened to what I liked and wanted and made sure he explained all of my options. He readily had cars for me to test drive and worked out many options in terms of financing, leases or whatever I would need. He had a great sense of humour and a lot of patience. I almost feel bad that the car I loved wasn’t toyota. I will be recommending your dealership and Sam K to any friends I have looking for new vehicles. i wîll also be returning on my next car shopping experience. Keep up the fantastic work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We certainly appreciate your kind words and your objective review! We are here to answer any additional questions you may have...thanks for your wonderful feedback its greatly appreciated!

Excellent service

Gary was very helpful in all aspects of my purchase. He described all the features of the vehicle in layman's language which was good because I am a luddite when it comes to cars. Friendly, knowledgeable, helpful all good. I appreciated dealing with someone seasoned in the business.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thanks Tom! Gary is one of the greats and loves what he does and it reflects in his customer care..thanks so much for your acknowledgement of this and most of all for choosing Whitby Toyota we really appreciate your business THANKS!!

Great experience with Shawn McCallum buying a used car.

Shawn was very good about not pushing me into anything I didn't want. He really worked with me to find me the best car and the best deal I could get. He was very knowledgeable and answered all of my questions. He also had a nice sense of humour. I would highly recommend him if you are looking for a good quality used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your amazing review and for choosing Whitby Toyota! It is our goal to accommodate every customer's specific needs WHEN THEY ARE READY ...thanks for choosing Whitby Toyota we really appreciate your business THANKS!

Purchase of RAV4 XLE

We were very pleased dealing with Mitch Dunn. He was very informative and knowledgeable and answered all of our questions! We would definitely recommend him to our family and friends for purchasing a new vehicle and we are very happy with our new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for choosing Whitby Toyota and for your amazing review! We really appreciate your business and look forward to your next visit THANKS!!

Purchase of a 2019 Toyota Corolla

I was given excellent information re the car and the lease …. very pleasant to deal with and reviewed everything so that I could understand. Went above and beyond to make sure I was satisfied with the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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1 person out of 1 found this review helpful.
Dealer response

Thanks so much for choosing Whitby Toyota - going above and beyond should not be considered "going above and beyond" it should be the golden standard for our valued customers...thanks so much for the recognition!!

Above and beyond

I bought my first car from this dealership and Seth Pillai helped me understand everything from start to finish. He helped me find a car that was within my budget and meet my requirements.Seth went above and beyond to make sure he is available to assist even past his work hours. I am super happy with my purchase and service of Seth and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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1 person out of 1 found this review helpful.
Dealer response

Thanks so much for sticking with us! We love hearing stories like yours and strive to continue earning your business...thanks for your amazing review and for choosing Whitby Toyota!

Amazing!

The service I received was amazing! The salesman Mitch Dunn was honest, knowledgeable, friendly and answered all my questions. It was my first time purchasing a Toyota and I am now a Toyota owner for life.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Congratulations on your first Toyota purchase! We are honored to be your preferred Toyota dealer and are here for you anytime you need us...thanks for choosing Whitby Toyota!

Another great car buying experience with Gary Brown

I bought a new car from Gary Brown last year because I needed to replace one of our cars. I bought another new car this year because I wanted a new car. I came back to Whitby Toyota to buy this car because Gary Brown is the best dealer sales rep that I have ever dealt with. I have a high opinion of Whitby Toyota and all the people there. I have bought cars here before and I have recommended the dealership to family members (which is something that I don't normally do). Gary stands out. He is professional, knowledgeable and personable. He clearly loves what he does and he does it well. Costs and process were clearly laid out so there were no surprises. He gave a thorough introduction to the vehicle before I drove it away. The car I bought is a Camry SE Hybrid. This is an awesome car. It is the kind of car that a stand-up guy like Gary can be proud to sell. Buying a great car from someone like Gary is an experience everyone should be able to expect when buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thanks so much for your AMAZING review of Gary and Whitby Toyota...it means the world to us THANKS! We really appreciate your business over the years thanks so much! We hope you enjoy your NEW Toyota Camry for many many years to come!!

Whitby Toyota offers lowest dollar for your Trade-In

My wife's car is a 2015 Toyota Corolla S 41000km in mint condition, better condition than the 2015 Rav4 Stock #80502A with 36000km. Whitby Toyota depreciated our car 60% in a three year period offering only $12,000 toward the over priced Rav4 selling at $ 26,500, From my view of internet sales this dealerships ask is $3,500.00 over average pricing in the GTA. I offered $10,000 cash with our Corolla. Whitby Toyota wants it both ways low dollar for your car and top dollar for theirs. The whole overall experience was insulting Lesson learned 1. Toyota's do not hold their value 2, Whitby Toyota does not give you top dollar for your trade in

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 1.0
  • Does not recommend this dealer
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1 person out of 1 found this review helpful.

Great First Car Experience

This was my first ever car purchase and Rashid helped me understand the process start to finish. Together we found the car that suited me the best and I couldn't be any happier with it. Rashid works hard, gets the job done, and gets it done well. Thank you Rashid for helping me purchase my beautiful 2018 Toyota Yaris.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your amazing review and for choosing Whitby Toyota we really appreciate it! We hope you enjoy your new Toyota Yaris for many years to come...we look forward to your next visit!