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Erin Park Toyota

(1,140 reviews)
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,140 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Erin Park Toyota from DealerRater.

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Way beyond any expectation

I have now purchased 2 vehicles from Erin Park over the past 4 months. Each and every person I dealt with was extremely pleasant and helpful and treated me with the utmost of respect. The experience at this dealership was way beyond any other dealership. Also, when I asked for advise on how best to do the purchase / lease, this was discussed, allowing me to ultimately be the decider once I had all the information. The care shown on delivery and willingness to chat after the sale and delivery are appreciated. I have been made to feel like a loyal customer and look forward to doing business with them in the future. I have no hesitation whatsoever in recommending Erin Park to anyone looking to purchase a vehicle from this dealership. BTW, they sell great cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It is very good dealer

It is helpful place to pick up your new car. Good for all to pick up new car or used with more facilities. It is friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Unbelievable Experience

Larry is incredible. He takes the time to get to know you as a person first and makes the process of getting a vehicle extremely easy. I recommend Larry to friends, family and even those I come across who are looking for a car. I have confidence and trust that Larry will treat them the right way because that’s all I’ve come to experience from him. Class act. Great guy. And someone you can trust! I will be back buying more Toyota’s because of Larry’s great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service

Allen is very proffesional and helpfull. He assissted in locating the parts I was looking for and went above and beyound to ensure his customer satisfied. Great work and I recommend him for any help with Toyota parts. Keep up the good work Allen, Cheers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Excellent!!

Picked up a brand new Sienna and looks great!! Anna did an amazing job!! Excellent customer service and on time!! I will be coming back to get another car from you soon. Thank you Anna!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent Service

I have dealt with Larry on four leases over the past 16 years due to his excellent service and knowledge of the vehicles. Each time all went smoothly and always drove away satisfied!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good customer service

Larry explained everything very nicely about the car and lease and everything else i will highly recomend him to my friends to buy a Toyota Rav4

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

A hopelessly unorganized service department

Take car in for a repair on a Wed and get it back the following Tues. Along the way 1) no one ever calls to give you an update 2) when you call to get an update no one ever answers the service line phone and you have to leave a voicemail that sometimes gets you a response 3) parts to come next day, then next day, then from Vancouver and its on a truck and they have no idea when it might arrive 4) no offer of a complimentary car but will help arrange a rental at a 'good' rate 5) their manager is busy in meetings and not able to take a call or call you back. This for a customer of 25+ years and with most of the period with 2 cars.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dear NotHappy Thank you for taking the time to share your feedback with us. I am glad we had an opportunity to speak about your experience and address your concerns. I would like to apologize again, and as discussed I will share your comments with our team to ensure better communication from all of us in the future. I appreciate your understanding of the circumstances regarding the parts availability. We truly value you as a guest at Erin Park and appreciate your loyalty over the years. Please do not hesitate to contact me if I can be of further assistance. Kind Regards, Harry Tam Assistant Service Manager htam@ep-lexustoyota.com (905) 828-7711 x 282

Expediant and Reliable

I came in to the dealership several times to test drive a few different cars. Anna Pliszka was there for me every time. Eventually I decided to buy a vehicle from this dealership and it couldnt be any smoother.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review. We are glad Anna and Suleman made your experience at Erin Park Toyota excellent. Congratulations on your new vehicle and we look forward to seeing you again!

Professional, courteous

I found the process of leasing the new vehicle to be well handled. Communication between us was excellent and helpful. The car was delivered within the promised timeline.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving a review. We are glad your experience with Larry and Malik was excellent. Congratulations on your new vehicle and we look forward to seeing you again!