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Grande Prairie Volkswagen

(1,221 reviews)
2025 national dealer award
View 18 awards
2025 national dealer award 2025 state dealer award 2024 national dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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Reviews

(1,221 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grande Prairie Volkswagen from DealerRater.

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I am very disappointed with the dealership , trying to

I am very disappointed with the dealership , trying to get a service appointment , is so painful , talking through and call center is horrible . Already considering getting rid of the vehicle so I don’t have to deal at this dealership . I have several friends that have sold there VWs because of these problems .

I am very disappointed with the dealership , trying to

I am very disappointed with the dealership , trying to get a service appointment , is so painful , talking through and call center is horrible . Already considering getting rid of the vehicle so I don’t have to deal at this dealership . I have several friends that have sold there VWs because of these problems .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I visit the Dealership on 24th October, I am highly

I visit the Dealership on 24th October, I am highly satisfied their customer service , I am very much impressed with Logan’s Customer service.

I visit the Dealership on 24th October, I am highly

I visit the Dealership on 24th October, I am highly satisfied their customer service , I am very much impressed with Logan’s Customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are thrilled to hear that you had a great experience with our customer service team. We strive to provide top-notch service to all of our valued customers like yourself. We look forward to seeing you again soon!

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Non-trustworthy.

Non-trustworthy. All good employees are no longer there. When we had issues they weren’t dealt with properly.

Non-trustworthy.

Non-trustworthy. All good employees are no longer there. When we had issues they weren’t dealt with properly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for any negative experiences you had with us. We strive to provide excellent customer service and will use your feedback to improve our processes. We would like to learn more about your experience and what issues were not handled properly. Please contact our General Manager at your convenience.

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I had my tires changed recently.

I had my tires changed recently. The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the dealership to match the other ones but they were very communicative and helpful.

I had my tires changed recently.

I had my tires changed recently. The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the dealership to match the other ones but they were very communicative and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We're so glad we could meet your needs and provide you with excellent service. We apologize for the wait due to sourcing a matching tire, but we're glad our staff was communicative and helpful throughout the process. We appreciate your business and hope to see you again!

Consumer response

The wait wasnt the dealership's fault and Im so grateful you went out of you way to find one for me instead of me having to return another day. The loaner vehicle was much appreciated too!

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The dealership was very helpful with our new vehicle and

The dealership was very helpful with our new vehicle and explained Volkswagen to us as we are new customers who never owned one before.

The dealership was very helpful with our new vehicle and

The dealership was very helpful with our new vehicle and explained Volkswagen to us as we are new customers who never owned one before.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! Our team is dedicated to providing exceptional customer service and helping new customers like yourself understand the Volkswagen brand. We're glad you had a positive experience with us. Welcome to the Volkswagen family! #HappyCustomers

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Provide good deals, Nav helped us get the best deal on my

Provide good deals, Nav helped us get the best deal on my car .. highly recommend

Provide good deals, Nav helped us get the best deal on my

Provide good deals, Nav helped us get the best deal on my car .. highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that Nav was able to assist you in getting the best deal on your car. We love providing great deals to our customers. We truly appreciate your recommendation.

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Had a great service from the team especially Navpreet

Had a great service from the team especially Navpreet Kaler.Overall, I’m very happy with my purchase. Thanks again!!!

Had a great service from the team especially Navpreet

Had a great service from the team especially Navpreet Kaler.Overall, I’m very happy with my purchase. Thanks again!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are thrilled to hear that our team, specifically Navpreet Kaler, provided you with great service. We strive to make our customers happy and we are thrilled to have succeeded with you. Thank you for choosing us!

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Nav helped us get the car with best deal, really happy

Nav helped us get the car with best deal, really happy with the service from GP branch . M fully satisfied with the service!!! Highly recommended!!!!!

Nav helped us get the car with best deal, really happy

Nav helped us get the car with best deal, really happy with the service from GP branch . M fully satisfied with the service!!! Highly recommended!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our GP branch, it was our pleasure to assist you in finding the best deal on your car. We're glad to hear you are fully satisfied with our service and highly recommend us! We can't wait to see you again.

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Nav was wonderful to deal with!

Nav was wonderful to deal with! She was always available to answer questions I had. She is so friendly and very personable!

Nav was wonderful to deal with!

Nav was wonderful to deal with! She was always available to answer questions I had. She is so friendly and very personable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We are thrilled to hear that Nav provided exceptional service and made your experience enjoyable. We pride ourselves on our friendly and accessible team, and we're so glad you appreciated it. Thank you for choosing our business!

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Navpreet is the best , she help us to find my daughter

Navpreet is the best , she help us to find my daughter vehicles and till end help us to exchange our old vehicles to new vehicles, you never get disappointed with Navpreet šŸ‘

Navpreet is the best , she help us to find my daughter

Navpreet is the best , she help us to find my daughter vehicles and till end help us to exchange our old vehicles to new vehicles, you never get disappointed with Navpreet šŸ‘

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We are thrilled to hear that Navpreet provided excellent service and helped you find the perfect vehicle for your daughter. We are committed to providing top-notch customer service and we appreciate your trust in our team. We look forward to helping with any future vehicle needs.

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