Toyota On The Park

For Marisa Graham Singh Excellent customer service! She was knowledgeable, patient, and very professional throughout the conversation. I truly appreciated her effort to make sure everything was handled properly.

She only cares about money and her sales, not about people. Very rude and disrespectful. Would not recommend.

Excellent and courteous knowledgeable staff, my service advisor kept me informed throughout and was very helpful

Well organized, great service, nice greeting and they respected the time frame they told me

she never give any discount or willing to give any. when RAV 4 was in a demand. she almost told me get out

Stay as far away from their service department as you can. If you can’t and follow the recommendations then get ready for thousands in questionable repairs. Before you have any recommended work done, get a second opinion from a trusted mechanic. You might be surprised you don’t need the work done and if you do you might save 50% or more.

Poor service was the reason we gave up driving an Audi. The consistently excellent service we have received since purchasing our 2023 Rav4 has been amazing! Recently, Marissa at Toyota on the Park was professional, efficient and provided absolutely the best service!

Inquired about a new car. Got in touch with a Sales Rep. Sales rep tells me that they have the car but I must pay $2000 for Rustproofing plus taxes. He said it was nothing he could do. The quote included this and Wear Pass Plus. I did not want either but they were only willing to remove the Wear Pass plus. There was a line item showing $4065.50 labelled as D&D, Fees, he said the car was a cancellation order. It was a 2025 Hybrid Toyota Rav 4 XSE. He said the $4065 fee was for dealer fees and Freight. Freight on this car from Toyota's site is less than $2000. That means they wanted to charge me nearly $2000 for dealer and ancillary fees. If you are buying with them, read the quote carefully. I feel Toyota, cannot control their inventory or purposely is making their demand high so on each car, they can make more and the dealers are not helping buyers. I felt they were trying to take advantage of me by making me pay $2000 in dealer fees and $2000 for rust proofing for no reason. And just to clarify the $4065 fee was not including the rust proofing or the Wear pass plus fee of $1299. The car does not come with Rust proofing from the Assembly line so why try to make this an obligation on me. Its to pull the wool over the eyes of a less knowledgeable buyer. Stay clear of this dealership. Breakdown of math Car 47156 Rustproofing 2000 Wear pass plus 1299 D&D Fees 4065 Subtotal 54519 HST 7087 Total price 61607

Jude no longer works there. Someone responded pretending like I didn’t reach out specifically to Jure. When I called him on it, more acting.... then suddenly, I was connected with his supervisor who was kind and honest enough to let me know that Jure no longer works at that location. Not sure if he works for Toyota at all. I am definitely done with this location. Bad service in Scarborough and now sadly, not so great at On the Park.

I initially visited this Toyota repair shop because the air conditioning gas in my car was depleted. During the inspection, they informed me that a wire under the car had been chewed by rodents and needed to be replaced. I ended up paying around $900 for the repair, which was entirely labor cost as there was no charge for the parts. After picking up my car, the engine warning light turned red. I brought my car back to the shop, and they claimed that the camshaft connect 3 wire had been chewed by wildlife and needed replacement. Despite there being no prior issues, they insisted on this repair, which cost me another $850 in labor fees, again with no parts cost. They then told me that the insulator under the hood needed replacing due to damage. With repeated claims of new issues, I refused further repairs and took my car home. Upon inspecting the car, I found damage under the hood that looked like it had been made with a screwdriver. Suspicious of their practices, I took my car to another repair shop. The new mechanics suggested that the damage appeared intentional, caused by someone using a screwdriver. Each visit to this Toyota repair shop resulted in a new issue costing nearly $900 in labor fees, without any parts costs. I believe this shop deliberately damaged my vehicle to charge exorbitant labor fees. Therefore, I do not recommend visiting this Toyota repair shop. Be very cautious, as they may intentionally damage your vehicle and charge you for repairs.