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Toyota On The Park

(1,821 reviews)
2015 national dealer award
View 11 awards
2015 national dealer award 2015 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,821 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota On The Park from DealerRater.

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Professional and friendly service

Clear appointment interview by telephone followed by an immediate welcoming reception at the facility and immediate shuttle service to my home. Also a clear follow-up recommendation and explanation of required additional service requirements, including costs and their subtotal. I recommend this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thumbs up to an excellent sales person!

We walked into the showroom just to browse and not to buy a new car on that day, however, the product knowledge and professional approach of a sales person convinced us that we were making a good choice of buying a Venza model 2015. It was Mr. Irfan Shaikh who happened to be our great sales person. He not only guided us to select one of the best cars available in the market but also pointed out the cost effectiveness and quality of the product. He took time to listen to the needs of our family of four and helped us with the purchase of our next car. He impressed us by his thorough knowledge, professionalism, and salesmanship. He made us all feel that we are welcome anytime to the showroom. We would recommend to anyone that he can be relied upon for his product knowledge, best service, and courteousness. The next person who stands out in the crowd as a leader is Mr. Jure Rossini who has the knack of closing any deal. In spite of his busy schedule he took the time to listen to Mr. Irfan Shaikh’s explanations for giving us a good deal. His friendly and professional approach is commendable. Then comes Ms. Alice Lake who crunched the numbers to make Toyota profitable, as well as, making us feel that we have received a good deal. She has the knack of adding essential items not usually included in the regular price. She has kept up with all her promises. Last but not least, Mr. Matt Treacy’s polite and friendly manner reflected the effectiveness of the entire team in the showroom. What a wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

Excellent and very speedy service!

I came in with my 3 year old son for an oil change. Anastasia took care of me right away. She even gave my son a teddy bear and crayons to keep him entertained while we waited. I basically got to the cafeteria and sat down and I got a call that my car was ready. Russell took care of the paperwork and I was out of there in 30 minutes with a happy child! Very efficient service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jason is an excellent salesman

Jason Banwell is not just an excellent sales person. I traded in a Lexus E330 and bought a CorollaS model. He was very patient with me, (an 82 year old man), and went through the various features specially the software that came with it. I went to see him several times after I took delivery from him. He gave me his undivided attention when I met him after he gave me an appointment and explained what I was confused with. I think he is the best salesman that I have come across. He was so enthusiastic even though he knew that the sales was over and he would not make any more money for him and his company!!!. He has raised my opinion about Toyota on the Park and I would not hesitate anyone who is in the market to buy a new car to go to him to get the best service in sales and after sales. I wish him a great success in his career

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great buying experience

We purchased our car over the phone as we do not live in Toronto. Justin and Chris went about and beyond to make sure we got a great deal on the car. Ali was very good dealing with the financing over the phone. When we arrived to pick up our car they were very helpful. The attention given to explain the features of the car by Justin was excellent. First class customer service by all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Professional service

Good attitude, nice professional and cooperative. I recommend to find him and receive excellent service. This dealership is well managed, provide value to its customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

''Excellent Quality Service!''

Hi, my name is Kulendran and my trip to 'Toyota On The Park' was very successful. As I walked in, I was greeted by the Manager Mr. Jure Rossi. He quickly gave a very nice sales consultant to work with me. His name is Mr. Mohammed Ifran Shaikh. He showed us the different models given out on the Factory Sales Event, and my eyes lighted upon the new 2015 RAV4. He explained thoroughly and carefully the different packages that you can purchase, and I was very happy how we selected a very good deal that can be right for me and Mr. Ifran. He was very friendly and kind to our family, having a very strong bond with us along with an exquisite and precise quality of work, consulting with us in the right demand so we can have a great deal for the both of us. Finally, his customer service is one of the best I've seen. I've never seen such a consulting sales person as better as him. We had settled on the right price on time and with perfection with a 7 year warranty, 2 year free oil and maintenance, and with 10 year guarantee rust protection. Thank you Mr. Mohammed Ifran! Finally I would like to thank Benni for doing an excellent job on consulting our finance services. She has shown how a correct Financer should be. In my dear thanks, I would like to congratulate 'TOYOTA CANADA ON THE PARK' for giving us the best deal and the best car we can fit in. Special thanks to Jure, Ifran, and Benni. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

So impressed from beginning to end

I had a fantastic experience buying my 2012 Prius C at Toyota on the Park! Yuri, Steven, Sharon, and Alice made me feel so welcome and looked after. They are a great team who were honest, professional, fair, and respectful – not only to me, but also to each other. The dealership itself has a casual, clean atmosphere, which was a pleasure to be in. I'm so grateful I found the car I wanted at the best price. I highly recommend going to this dealership if you are looking for great service and a great car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nice gentleman with good deal for new my car

He is just perfect dealer for me because he had all answer from my questions, and alway has smile. When he see him he was trying to do best for me. I would say just Suppppper!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

EXCELLENT

Russel at the service desk was very kind and helpful. We would rate his customer service 10 out of 10. We will definitely come back to your dealership, Toyota on the Park.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.