Southview Acura

I went there to look at a 2018 used MDX elite for sale for $49,988 with approx 31K on it as I wanted to compare it to a 2017 Base MDX at Westside Acura with 32K on sale for $37,988 and I wanted to see what was the main differences and features for the $12K price differential. After a bunch of time waiting and meeting Philip, the sales manager, I was told that the 2018 was sold. I was shown a 2019 Elite MDX in the showroom that was listed at $53,988 which had a $7,500 off (showed me the website listing) and was told they had discounted it to make it the cheapest used MDX in Canada. I was told that it was a manager demo and that I would be the first owner and get full warranty as new. I had planned to trade my wife’s Toyota in and made loose plans to come back the next evening. I drove back to the office and had called my wife to get her to look on the web at the listing. She saw it at the discounted price and agreed to go back the next evening to see what we could do for a trade in value. Several hours later I checked the website and the $7,500 discount no longer showed on the web. I also suspected the story I was told about being a manager car and never been sold. I called the salesman (Andrew Paras) and asked him for a carfax and asked him why the price was not reflecting the discount. He looked it up and said that was weird and he would talk to his sales manager. Philip the sales manager called me back after a while and tried to explain that they use a third party website person and the discount reflected was a mistake, even though I was told by the salesman that they purposely discounted the MDX to bring people into the showroom. He apologized and said it was an “honest” mistake and said he would talk to his GM and get back to me. It has been over a week and I have heard nothing. I assume they are hoping I go away, and while I may never buy a car from them, I thought the least I could do was give them an “honest” review. Unfortunately these guys live up to the cheesy car salesman represented in pop culture. I will choose to spend my $50K elsewhere.

Andrew was extremely helpful when purchasing a new vehicle. He made a stressful process be much smoother. Everyone at the dealership was very helpful and easy to work with.

Fab went out of his way to ensure complete customer satisfaction during the new car delivery of my Acura NSX. Listening was key. I had some initial concerns and both Fab and Michael Summers were outstanding in ensuring that I was happy with my new purchase. The Service Center at Southview is on top of their game. They made the sale.

Although I did not end up purchasing a vehicle from this dealership, Brian Cox was a very nice and respectful salesman. Allowed me to test drive and explained any and all of the vehicles I was interested in. Treats you like a friend.

Hussain was a great product specialist and was a big reason for my positive experience at Southview Acura. His friendliness made it very easy to talk to about the vehicle I was interested in. He was knowledgeable about the product and took the time to demonstrate and explain all the different types of features the vehicle had. Hussain was also very patient and answered any questions I've had about the vehicle. Because of my positive experience with this dealership and from interacting with Hussain, I would definitely come back here in the future and would recommend this location to other people as well.

In the past 4 years I have purchased two vehicles from Southview Acura. The sales experience is efficient and fair. My reason for returning and purchasing another vehicle in April was the speed of the process, the ability to negotiate a fair price, and the quality of the vehicles. I'll be back in the next year to speak with Southview about another vehicle!

Yosefe was absolutely awesome to deal with. He is professional, knowledgable, polite and courteous. He listened to what I was looking for in a new vehicle then directed me towards my new MDX ASpec. Yosefe was able to show me all the features and even took the time to go through them with me. I only have positive things to say about my buying experience with Southview Acura, and with Yosefe specifically. ⭐️⭐️⭐️⭐️⭐️

Great experience with the entire service department on my recent purchase of new winter tires. Started with the vast knowledge of Duane at the parts counter who guided us through the many tire options and price matched without hesitation. Next was Steven who was very personable and professional with arranging the quick installment options and explaining the process. And to Fab who treated a minor concern with great urgency and addressed the issue same day. Reassuring to have reliable service department. Thanks again.

Phillip was very friendly, professional and quick to respond. I first contacted him online and over the phone, the customer service was bar none above all the dealerships I visited while searching for a new car. He was very helpful and was there for any questions or concerns. Highly recommend Phillip and everyone at SouthView Acura. The most pleasurable car buying experience I ever had. Thank you Phillip for all of your help :)

Eli was fantastic to work with. You ask for a friendlier guy. Compared to west end, the south side far exceeded my expectations. The best service I’ve ever had.