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St. James Volkswagen Audi

(822 reviews)

Reviews

(822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Noah Wasmuth was excellent to work with!

Noah Wasmuth was excellent to work with! As was the rest of the friendly staff at St James Volkswagen! All our questions were answered and ensured all our needs were met. On pickup up day our truck was extra clean, full of fuel & ready to go! Will definitely seek him out on our next vehicle purchase...thanks again Noah!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It is one of the best places I’ve been there in order

It is one of the best places I’ve been there in order purchase vehicle with nice and helpful staff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Noah was helpful and accommodating!

Noah was helpful and accommodating! He was also very hospitable so we felt comfortable asking questions and expressing our concerns. Overall, it was a very pleasant visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

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Service was outstanding from the very first phone

Service was outstanding from the very first phone conversation. The employees were helpful and quick to answer questions. I am very pleased and would recommend this dealership. Thanks for your service now I can enjoy my new car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Staff were courteous, professional, very knowledgeable...

Staff were courteous, professional, very knowledgeable and helpful. Thanks to sales rep Noah Salcedo who made the whole process was very pleasant and uncomplicated. From start to finish I experienced excellent customer service. I have no hesitation in recommending St James VW. I bought a VW Taos 2022…..love it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alana Verhaeghe was my sales person and she was great!...

Alana Verhaeghe was my sales person and she was great! Very helpful and worked within my specifications. Very knowledgeable too! Love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic friendly service from Sabbir Rahman our sales...

Fantastic friendly service from Sabbir Rahman our sales guy, no pressure, worked with us to get exactly what we were looking for. Highly recommend him. Dustin in finance was friendly prompt and efficient at getting the paperwork completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My vehicle was posted on Kijiji and Taylor reached out to...

My vehicle was posted on Kijiji and Taylor reached out to take a look at it so that they may purchase it. Jesse the “used sales manager” was in contact on Saturday with an offer and I informed him i wanted only my asking price for it. Jesse informed me he would text me/call within the end of the day saturday, all sounded great from there but I was left with no email or text that saturday. I sent an email Monday morning and he informed me he was still working out the numbers and getting in contact with the dealership that wanted my vehicle, it is now Wednesday and I had to send ANOTHER email asking what is going on. Finally, i get a reply saying and I QUOTE “ Hey Alexis, Sorry for the delay! I have yet to manage to re secure that money. I’m sorry I am out”. Absolutely had no communication or even sent me an email to let me know they have decided to back out. I missed out on potential buyers while waiting on Jesse. My family and I are very well known in this industry and cannot believe the type of communication and care that was givin throughout this whole situation. Taylor was overall super great.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

One simple email inquiry about a car led to seven...

One simple email inquiry about a car led to seven harassing, aggressive texts, calls and emails trying to sell me----in one day. When I said STOP and blocked, They used an alternate number. It took telling them I was calling police call to make them stop.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Our salesperson Noah Salcedo was very informative and...

Our salesperson Noah Salcedo was very informative and helpful. I would highly recommend him as sales representative to deal with.During the finalizing of the paperwork to complete the sale there were some minor issues that were resolved to our satisfaction quickly by management.Would recommend St.James Volkswagen if you were considering a vehicle purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.