Reviews
Great staff, excellent service department. I've never had a problem getting in quickly for routine maintenance.
Great staff, excellent service department. I've never had a problem getting in quickly for routine maintenance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mark Allen cares about his customers and ensures they are taken care of by hiring great staff. I will not use another dealership. They always treat me with respect and listen to what my needs are. If I have had an issue, the experience manager has stepped in to remedy the issue. Mark Allen puts action behind what he says and I appreciate his integrity.
Mark Allen cares about his customers and ensures they are taken care of by hiring great staff. I will not use another dealership. They always treat me with respect and listen to what my needs are. If I have had an issue, the experience manager has stepped in to remedy the issue. Mark Allen puts action behind what he says and I appreciate his integrity.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and for taking the time to leave us such a positive review, we truly appreciate it. If you have any additional needs and are unable to reach your salesperson or service advisor, please feel free to contact one of the following team members Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
The first time I took my car into them, June 10th made appointment had it there by 9:00 AM .was told the tech didn’t have time to look at my car. Very upset ,that I had to drive there so early, and then was told it would not be looked at that day. So I made another appointment for June 24th and we took it in Monday evening (June22 ) so there was no issue with time . And then was told they didn’t find anything wrong , so I took my car home !
The first time I took my car into them, June 10th made appointment had it there by 9:00 AM .was told the tech didn’t have time to look at my car. Very upset ,that I had to drive there so early, and then was told it would not be looked at that day. So I made another appointment for June 24th and we took it in Monday evening (June22 ) so there was no issue with time . And then was told they didn’t find anything wrong , so I took my car home !
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Very easy to deal with. They helped me out in thing I didn’t know about the car. Very pleased. I will shop here again
Very easy to deal with. They helped me out in thing I didn’t know about the car. Very pleased. I will shop here again
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to THANK YOU for your business and for the positive review. If you have any further needs and are unable to reach your salesperson please feel free to reach out to one of the following people Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
Chance, the salesman and Jackson, the manager were both very helpful and accommodating. Chance worked very hard at getting us a car that would fit our family and lifestyle. This is the 2nd car I’ve purchased from Mark Allen in Collinsville and I highly recommend them!
Chance, the salesman and Jackson, the manager were both very helpful and accommodating. Chance worked very hard at getting us a car that would fit our family and lifestyle. This is the 2nd car I’ve purchased from Mark Allen in Collinsville and I highly recommend them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for taking the time to leave us such a positive review, we truly appreciate it. If you have any additional needs and are unable to reach your salesperson, please feel free to contact one of the following team members Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
This is the only place I want to take my truck for any kind of service. Years ago people always said don't take your car to a dealership for service it's too expensive but I have a good peace of mind when I leave and to me that's worth the money
This is the only place I want to take my truck for any kind of service. Years ago people always said don't take your car to a dealership for service it's too expensive but I have a good peace of mind when I leave and to me that's worth the money
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to THANK YOU for your business and for the positive review. If you have any further needs and are unable to reach your service advisor please feel free to reach out to one of the following people Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
We had a wonderful experience with the salesman Brian. He did everything he said he would. He let us know if he didn't know something instead of leading us astray. He found a truck that we asked for for the price range we asked . It was a done deal then. I am super happy with it and have driven it 2000+ miles on it already.
We had a wonderful experience with the salesman Brian. He did everything he said he would. He let us know if he didn't know something instead of leading us astray. He found a truck that we asked for for the price range we asked . It was a done deal then. I am super happy with it and have driven it 2000+ miles on it already.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and for taking the time to leave us such a positive review, we truly appreciate it. If you have any additional needs and are unable to reach your salesperson, please feel free to contact one of the following team members Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
Customer Service is top notch. I will return for sure. The difference in kindness, caring attitudes is 180 from the Gkenpool location. I will bring my Chevy to the GMC location, no doubt
Customer Service is top notch. I will return for sure. The difference in kindness, caring attitudes is 180 from the Gkenpool location. I will bring my Chevy to the GMC location, no doubt
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We would like to THANK YOU for your business and for the positive review. If you have any further needs and are unable to reach your service advisor please feel free to reach out to one of the following people Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
Nick explained everything in detail to us about our car. He was very kind and respectful. I don't know who worked on our car, but I want to thank them also.
Nick explained everything in detail to us about our car. He was very kind and respectful. I don't know who worked on our car, but I want to thank them also.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and for taking the time to leave us such a positive review, we truly appreciate it. If you have any additional needs and are unable to reach your service advisor, please feel free to contact one of the following team members Jackson Hamilton Heather Hubler Experience Manager Dealership Coordinator 918-350-1240 918-645-2380
I definitely had a less than desirable experience on this particular repair. From being told that a loaner being available was not how they schedule service, having a coupon from my last oil change that I was told was for my next service…which should have been this one…, all the way to approving an estimated repair of $402, then being told my total was $535. The cashier was very rude about it, however, they did fix my total and I paid $402 in the end. But for Mark Allan to say that women should feel comfortable coming to their shop. I think he would be very surprised at the way women are treated.
I definitely had a less than desirable experience on this particular repair. From being told that a loaner being available was not how they schedule service, having a coupon from my last oil change that I was told was for my next service…which should have been this one…, all the way to approving an estimated repair of $402, then being told my total was $535. The cashier was very rude about it, however, they did fix my total and I paid $402 in the end. But for Mark Allan to say that women should feel comfortable coming to their shop. I think he would be very surprised at the way women are treated.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair