Reviews
Write a reviewHad my car fixed at basney collision.
Had my car fixed at basney collision. Less than a year later, fender trim is falling off , and paint peeling, plus paint runs everywhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, I'm sorry to hear about the issues with your car's repair. This certainly isn't the quality we strive for, and I'd like to help resolve this situation. Please reach out at your convenience so we can discuss further steps. Thank you, Dean Wirth - Service Manager - deanwirth@basneybmw.com
Basney Rocks
Basney Bmw and it’s whole staff always make the process stress free!! Ken Westphal is awesome to deal with. If your looking for a car and want a no nonsense dealership that you can trust throughout the entire process SHOP AT BASNEY!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Greg, we are so happy to hear that you had such a great time working with Ken and the Basney BMW team! Thank you very much!
I bought a new (demo) 330xi from Basney BMW, and the...
I bought a new (demo) 330xi from Basney BMW, and the experience was incredibly smooth and no pressure. Denny Moss and the whole Basney team were fabulous throughout the process. They had the best price of any BMW dealer in the area (including the Chicago area), and gave me a very good price for my trade. It's so refreshing to work with a dealer that's fair, honest, and puts customer service first. I recommend them wholeheartedly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful five-star rating and review! Our team is thrilled you found the perfect car and love it! We will share this with Denny and look forward to seeing you next time! - Basney BMW
I have purchased three BMW’s from Basney. They don’t...
I have purchased three BMW’s from Basney. They don’t hesitate to assist me in ordering the exact vehicle I want and their no nonsense pricing is always competitive. All communications are friendly and timely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being a Basney BMW customer! We're so grateful for all of your support over the years, and we look forward to your next visit with us!
Basney BMW South Bend, IN
I’ve been a customer since 1988, everyone at Basney has always been respectful and courteous not only to me but also to my vehicles. From sales to service and major repairs I don’t think you would be able to find a better dealer of this fine automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your loyal business and support over the years! We're so grateful to have you as a Basney BMW customer and we look forward to your next visit with us!
Dean Wirth is the best service manager in the area. I...
Dean Wirth is the best service manager in the area. I have bought a lot of cars and done a lot of service at dealerships and independent shops and he is the best. Seth is one of the service writers and he did a wonderful job for me on a recent service visit and taking care of some other concerns I had with the car. I have had some major work done on my 2013 335IS. The mechanics work is impeccable and flawless. The mechanics at Basney are highly trained and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience at Basney BMW, and giving a shout-out to Dean and Seth! We appreciate your business and look forward to working with you again!
We just bought a 2011 BMW 535i X-Drive, a local trade-in...
We just bought a 2011 BMW 535i X-Drive, a local trade-in with an extensive dealer service history and only 28,000 miles. We dealt with Shawn Rembold who delivered exceptional service. I originally went in to look at a 428i for myself and he mentioned the low mile 535i...I checked it out and it was showroom floor clean...no wear, no tear...mint. They had replaced the brakes and rotors both front and rear and had all four wheels reconditioned to remove any nicks and rashes...they were like new. Basney really does inspect their used vehicles and make sure they’re in great condition...their reputation rides on it. Well, I thought this would be a great car for my daughter to consider and she loved it...she was considering a 3 Series, but fell in love with this 5 Series that was immaculate. Shawn answered all of our questions, and really proved to us he was there with our best interest at heart, not just to sell us a car...that’s not always easy to find at a dealership. Basney offered us a fair priced extended warranty thst I would normally pass on, but the price was fair and it gave my daughter some great peace of mind, so she left with a 40,000 mile/4 year warranty with a zero deductible covering everything accept tires, brakes and wiper blades. They will even provide her a feee loaner car. This is my second purchase from Basney BMW...I’ve been thoroughly impressed both times.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We're thrilled to know that you're pleased with the service you received with us. We appreciate your business, and we hope both you and your daughter are enjoying the new car! Please let us know if we can assist you with anything else.
auto service for Mazda cx-5
Whole crew at Basney Motors were very friendly and professional!! Great place to get your auto srviced!! I highly recommend them for your auto needs!! Dan Jones
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words! Thanks for considering Basney for your vehicle service needs. See you next time.
Five stars
I have had a wonderful experience with Barney Mazda from the time I purchased my CX3. There was no high pressure sale pitch and salesman was very knowledgeable. The service has always been great and the staff has always been honest and courteous. I highly recommend this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate seeing that you enjoyed your car buying experience with Basney BMW! Thanks for leaving us the 5-stars!
Excellent Service
Basney got me in right away to have my snow tires put on. While doing a detailed inspection of my car they noticed my Engine Air Filter was dirty and clogged. I had them replace that as well and was on my way in no time! Thank you for looking after my car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to give your vehicle special attention! Thanks for choosing Basney BMW for your service needs.
