Reviews
We were pleased with our experience at Napleton Hyundai
We were pleased with our experience at Napleton Hyundai Carmel !! Looking forward to a Great car!!
We were pleased with our experience at Napleton Hyundai
We were pleased with our experience at Napleton Hyundai Carmel !! Looking forward to a Great car!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dealership needs kept in check.
Dealership needs kept in check. Actually needs to take accountability of employees and awful costumer service.
Dealership needs kept in check.
Dealership needs kept in check. Actually needs to take accountability of employees and awful costumer service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry for the experience. Can you please call me so I can help and get feedback on how to improve. Dean Saidai General Manager Napleton Hyundai of Carmel Cell-7737241065
Thank you Rick M for stepping up and making sure we were
Thank you Rick M for stepping up and making sure we were taken care of.
Thank you Rick M for stepping up and making sure we were
Thank you Rick M for stepping up and making sure we were taken care of.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HELLO MY NAME IS RICK MOATS SERVICE MANAGER AT HYUNDAI OF CARMEL COULD YOU PLEASE CALL ME AT 317-494-3416 THANKS
Abort!
Abort! Abort! They will not honor their own advertised pricing if you're paying cash. They're mostly interested in moving you to a lease or some kind of financing. We wasted hours to find this out. Wish I could leave zero stars.
Abort!
Abort! Abort! They will not honor their own advertised pricing if you're paying cash. They're mostly interested in moving you to a lease or some kind of financing. We wasted hours to find this out. Wish I could leave zero stars.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Tim, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (317) 848-4200. We look forward to hearing from you.
We had a fantastic experience working with Pedro!
We had a fantastic experience working with Pedro! From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. We were so impressed that we recommended him to our other daughter, who ended up buying a car the very next day! Pedro even came in on his day off to walk her through how everything worked in her new vehicle. That level of care and commitment is rare. Napleton Hyundai as a whole really goes the extra mile with customer care—from the thoughtful follow-ups to making sure every detail is just right. We truly felt seen, heard, and valued throughout the process. I can’t say enough good things about Pedro and the whole team. Great experience all around. We'll definitely be back when it’s time to trade up my GV70!
We had a fantastic experience working with Pedro!
We had a fantastic experience working with Pedro! From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. We were so impressed that we recommended him to our other daughter, who ended up buying a car the very next day! Pedro even came in on his day off to walk her through how everything worked in her new vehicle. That level of care and commitment is rare. Napleton Hyundai as a whole really goes the extra mile with customer care—from the thoughtful follow-ups to making sure every detail is just right. We truly felt seen, heard, and valued throughout the process. I can’t say enough good things about Pedro and the whole team. Great experience all around. We'll definitely be back when it’s time to trade up my GV70!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
We had a fantastic experience working with Pedro!
We had a fantastic experience working with Pedro! From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. We were so impressed that we recommended him to our other daughter, who ended up buying a car the very next day! Pedro even came in on his day off to walk her through how everything worked in her new vehicle. That level of care and commitment is rare. Napleton Hyundai as a whole really goes the extra mile with customer care—from the thoughtful follow-ups to making sure every detail is just right. We truly felt seen, heard, and valued throughout the process. I can’t say enough good things about Pedro and the whole team. Great experience all around. We'll definitely be back when it’s time to trade up my GV70!
We had a fantastic experience working with Pedro!
We had a fantastic experience working with Pedro! From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. We were so impressed that we recommended him to our other daughter, who ended up buying a car the very next day! Pedro even came in on his day off to walk her through how everything worked in her new vehicle. That level of care and commitment is rare. Napleton Hyundai as a whole really goes the extra mile with customer care—from the thoughtful follow-ups to making sure every detail is just right. We truly felt seen, heard, and valued throughout the process. I can’t say enough good things about Pedro and the whole team. Great experience all around. We'll definitely be back when it’s time to trade up my GV70!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
I highly recommend Dalton at Napleton Hyundai of Carmel.
I highly recommend Dalton at Napleton Hyundai of Carmel. He was definitely great to work with.
I highly recommend Dalton at Napleton Hyundai of Carmel.
I highly recommend Dalton at Napleton Hyundai of Carmel. He was definitely great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate your feedback and are grateful you shared your experience. Whether it’s been a few years or just yesterday, knowing you took the time to support us means a lot. Thanks again!
A bunch of liars.
A bunch of liars. Website deceitful about inventory. Staff on the phone blatant lies. Emails and texts pure lies. Drove 3+ hours to find car isn't "on the lot" as they said. They tried to push a car I repeated I did not want. Yeah, automated answers electronically, but multiple people lying on voice and voicemail too. Typical middle managers who will thankfully be replaced by AI.
A bunch of liars.
A bunch of liars. Website deceitful about inventory. Staff on the phone blatant lies. Emails and texts pure lies. Drove 3+ hours to find car isn't "on the lot" as they said. They tried to push a car I repeated I did not want. Yeah, automated answers electronically, but multiple people lying on voice and voicemail too. Typical middle managers who will thankfully be replaced by AI.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback with us. Even though some time has passed, we want you to know that your experience still matters. We're sorry to hear things didn't go as expected, and we truly regret any frustration caused. If there's ever an opportunity to make things right or assist you further, we're here and happy to help.
The vehicle we bought was great.
The vehicle we bought was great. The customer service was not great. They were very inflexible and seems put off whenever we asked a question about the deal. They have a nice dealership with nice vehicles, but their customer service needs a LOT of improvement. I will never buy a vehicle from there because of the interaction with their sales team.
The vehicle we bought was great.
The vehicle we bought was great. The customer service was not great. They were very inflexible and seems put off whenever we asked a question about the deal. They have a nice dealership with nice vehicles, but their customer service needs a LOT of improvement. I will never buy a vehicle from there because of the interaction with their sales team.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to leave feedback. We would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group
Shane did amazing and made my lease buy out easy and fun.
Shane did amazing and made my lease buy out easy and fun. Hughly recomment!! Amazing atmosphere
Shane did amazing and made my lease buy out easy and fun.
Shane did amazing and made my lease buy out easy and fun. Hughly recomment!! Amazing atmosphere
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Hyundai of Carmel. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!