Heartland Chrysler Dodge Jeep Ram

Purchase vehicle on July 31st 2025 having brake, electrical and transmission issues. Refuse to look at the vehicle. Lied too over and over. Logan, Red, Tyler tried contacting GM guess he's just as much as a crook also.

This has been the worst experience buying a vehicle. We have owned a Wagoneer for two years and have had nothing but issues out of the Wagoneer. First, it was the air conditioning that went out, then it was several error codes, and in addition to it, just not starting in the middle of a parking lot. When we called the dealership, they said this is normal. I find nothing about a vehicle that is expensive like a Wagoneer to be normal. Now, the batteries are dead and now we need to spend $1000 to replace the batteries after only having the vehicle for two years. It appears that the dealership does not value the fact that we have purchased two vehicles from them. I am not asking for them to cover all cost of everything. However, this car has had nothing but issues for the two years we’ve owned it.

Was told Jeep was a certain price. Came back with down payment and checked paperwork and was a different price. Was told that it would be taken care of. Now they are saying that was in the details and it will not be taken care of. Very misleading on the pricing BEWARE!!!!

Misleading on the price. Was told the price i saw was the price plus Dealer's fees. Got paperwork and different price. Was told would be taken care of. Afterall was said and done was told that it was not being taken care of and that they stand behind their stuff. Was told this was in details when it is not. It was a trade allowance that makes it out to be a finance rebate.

super quick & easy process. Dakota, Shelby & Drew were extremely helpful! I would definitely recommend this location for purchasing a vehicle!

They were very help. Explained in detail everything I need to know. Very easy. Thanks

Wouldn't even give a 1 star , BIG FAT 0 ! Bought a 2017 F150 , week out engine light came on, ran codes, both catalytic converters bad. Made appointment to bring it in, brought it back , less than 30 min later, called to come get it . Supposedly their only mechanic that works on fords/diagnostic and so on wasn't in. Mind you live over hour away. Then service writer lied that he was on the phone with Ford dealer and they could get the truck in that day. 🙄 Went to Ford dealership, nope big fat lie, he didnt talk with anyone about the truck . Thank God still was able to get diagnostic ran on the truck , confirmed, yup both cats bad. Then found out , prior to buying the truck , in the Ford database that a diagnostic was ran by them ( Heartland in Excelsior) showed bad cats and they just cleared the the codes knowing it take a few run cycles for engine light to kick back on So they knew the cats were bad. Truck shouldnt of even passed a inspection let alone to be sold .Service Dept is rude, Disrespectful. Thank God bought a extended warranty that cost over 4k . And that it's still under the 80k miles/8 year manufactured 880. They knew, they lied, swore they'd make it right and then refused to make it right ! Definitely dont buy used from them. Salesman was really nice, but it the end how much truth did he know about the truck? So big fat 0 for him also. Sincerely Disgusted with this dealership! Don't say your gonna make it right then refuse to and put it off on the Ford Dealership. You sold it knowing, you got caught in lies so you make it right, you fix the issue not the Ford dealership! Warranty pays the same to whomever. But in the end , thinking about it , I'd prefer your service department not even touch it. It's the whole matter of not even attempting to make it right in any way. Far from over with though ! There will be phone calls made higher up the food chain. You just don't screw people over like that. This wasn't a freak incident, they knew ! Your not a buy here, pay here Dealership. THIS WASN'T A 3K OR 5K USED VEHICLE SALE. DO BETTER !

Extraordinary service. Sent representative (Red) to finalize contract and more importantly go over the amenities, apps and service. Red spent an unusual amount of time building our knowledge about this incredible automobile!

Great place to do business! No hassle purchasing experience! Nice line up of vehicles to choose from!

The service team at this dealership is great! They communicate well and are very knowledgeable. Definitely will be going back to this dealership when I buy my next car.