Lexus of Wesley Chapel

I travel from Davenport to Wesley Chapel (about 60 miles) to be serviced. There is a closer dealership in Orlando but, I prefer the servicing department here. Alem is knowledgeable, friendly, kind and provides superior customer service. This keeps me coming back! Thank you Alem for yet another excellent customer experience!

More than impressed with my salesman. He did everything he could to help. However as it is at every dealership the finance box could have been a little better. I know my credit and I know the things that could have actually been possible however I was told things were not possible that I wanted.

I was greeted immediately by a friendly young man and asked the reason for my visit. Within a minute Forrest showed up and asked how they could be of service After listing my concerns he ushered us to the waiting area and took my car for servicing. Forrest was very friendly and professional.

I would not recommend this dealership to anyone. This is the most unproffesional dealership I have every been to in my life. I went to purchase a car with my husband and was giving a price and it was on a Sunday afternoon. They sales person I dealt with was very nice and and gave me a pricing a vehicle . I called him at 10:00 in the morning to let him know that I wanted to move forward with the deal and he said he would call me back in 10 minutes but never did. I landed up calling at 2:30 pm in the afternoon only to be told that they sold the care that I specifically told them I wanted to purchased. The managers are very unprofessional did not do anything to try to make this right. They don't care about customer nor customers loyalty. This is no way to do business. I though Lexus was a serious company to deal with. The sales manager basically told me oh well sorry there is nothing I can do!! Very unprofessional maybe needs to fire all the managers and get people who actually care of the company and there customers I give this company a 0 in customer service. Carlos Vallejo is the manager I have dealt with. I have reason to believe that that this dealership has dicrimanation against latino people because I guess my money meant nothing to them. When I called at 10 am in the morning to let them know I wanted to buy the car. After waiting the hold day I spoke to the manager and he told me he sold the car to another customer for more money?? I quote he said well if you had a chance to make more money on a deal wouldn't you take it. Wow!!! I was shocked. This manager should be fired just for this remark. This dealership is not doing anything to make the situation better. It is very unfair that they choose to deal with a certain kind of person. I would not want a prejudice person working at my dealership. His only concern is how much he can rip off people apparently.

Best car buying experience! No pressure! Jonathan was AWESOME! Highly recommend Wesley Chapel Lexus! Friendly staff! Super helpful! Even let me put the bow on the car for photo! ⭐️⭐️⭐️⭐️⭐️

Alex did a great job at Wesley Chapel Lexus! The ease of buying is here, with her. No pressure sale tactics, friendly, and what you expect but rarely get when you are buying a vehicle. Thanks, Alex. I will be back on the next.

Jonathan had great communication, honest, timely, and fair. Would not hesitate to buy future cars from Jonathan or Wesley Chapel. Wesley Chapel also has a nice waiting room with free drinks and snacks to take advantage of while waiting for sales or service.

Absolutely wonderful experience!!! Jonathan will make it happen!! I am so pleased with my purchase and highly recommend anyone to go to Lexus Wesley Chapel.

I was very impressed with my buying experience with Johnny. He made everything so simple and I got exactly what I wanted. I drove over from Orlando to pick up my car and I was waiting for them to try to change something that we agreed to, over the phone, or try to pressure me into adding something on- but none of that happened. It was definitely the easiest car buying experience I've ever had. Thank you Johnny and Adam.

Class act dealership! Bobby my Service Rep was second to none! Have total confidence with this staff! Looking forward to purchasing my next Lexus at Wesley Chapel. Thank you!