Reviews
Horrible experience with Daron and staff.
Horrible experience with Daron and staff. He is a liar! He sold a car that their dealership made an appointment with me to purchase. When I walked in at my 10 am appointment time, they were selling the car to another couple right in front of me! They didn’t care I had an appointment, he says first come first serve!! The appointment was made specifically for me to purchase the car! I wasn’t even financing, I had the money in my bank account to purchase!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We understand your frustration and sincerely apologize for the situation. Our policy is to sell vehicles on a first-come, first-served basis, and this can sometimes lead to quick sales. Could you please contact 210-951-3817, we would love to help turn this around for you.
No way! the day I came in to purchase your sales lady told me I needed to provide proof of insurance in order to test drive. NEVER has this been done before! my drivers license has been plenty enough with other dealerships. I made a purchase with another dealership who actually cares about their customers
Not a great experience.
Not a great experience. Originally would not let me use my financing then lied to me and told me the car was sold even though I had an appointment set. 2 days later I was called and said the vehicle is available again. Purchased vehicle and was originally told panel could be repaired and then was told with vehicles over 80k miles they don’t repair the same as others. There was a previous repair to the passenger fender that was not done right. The day I purchased taillight was out on same side as damage. Had to get that fixed and then went to car wash and water pour in front windshield. Waiting to get that fixed. Also going to have to take vehicle to body shop and pay for the repairs that echo park would not do on my own. Also got the car on empty when I purchased and the manager would only put half a tank of gas even though I have had issues from the beginning. Would not recommend. Only person that seemed like she cared was Katee everyone else I spoke with did not. They give you a 250 mile 7 day return policy which is not enough time to find everything that is wrong with the vehicle. Even through it supposedly went through a thorough inspection. Buyer beware.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We regret to hear that you had a negative experience with us, we would appreciate the chance to turn your experience around. Please reach out to us at 210-951-3817 so we can address this situation directly. Thank you and have a great day.
I traveled all the way from Killeen.
I traveled all the way from Killeen. Peter and Daron the Sales Manager were awesome. Excellent customer service and they were extremely helpful. I highly recommend anyone searching for a vehicle to see Peter. Everyone in this location were polite.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! Your review proves that our guests leave happier. We can’t wait to tell the team at New Braunfels that they made your day.
Bought an SUV.
Bought an SUV. Car had trouble as soon as I drove it off the lot. Jorge from customer care was VERY professional (not southern hospitality xx., more East coast/West coast hospitality) Basically, he did what was necessary to get my fixed asap cause we were leaving for road trip a week later! Didn't make me feel bad, took responsibility as the dealership. Diagnosed issues...found more issues and fixed those too! Good turn around time. Went on a summer road trip and made life-long-memories that would not have happened, were it not for this guy, Jorge L. Guest Care Agent Echo Park. Car works great ever since (1 year later). Car came with dealer warranty for 30 days, was worth it, so is their post purchase care team, well at least this guy 💕 . Thanks Jorge
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Kimberly W. we’re 100% devoted to making you happy, and we’re so happy that you were able to create those life-long memories with your family. Thank you for your kind words!
I sold my vehicle and Stacey was the one that helped
I sold my vehicle and Stacey was the one that helped me From start to end. She was very professional and so nice to work with. She kept me informed step by step during the entire process. Great sense of humor!! She was amazing!! Place was clean and everyone was very polite.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Excellent service, great inventory, friendly staff, and
Excellent service, great inventory, friendly staff, and smooth buying process. I don't know why more car dealerships don't move to this model. No haggling, no surprise fees, and no pressure to add on extra gimmicks. Everybody goes home happy. Highly recommend EchoPark for your next used car purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
STEVETINGEY, Thank you for taking the time to leave a review for us at EchoPark Automotive New Braunfels. We're so happy we could exceed your expectations! It was a pleasure to help you guys out and we look forward to being of assistance in the future! Have a great day =)
It was one of the smoothest car purchases I have ever
It was one of the smoothest car purchases I have ever done. Peter was amazing, and the car was exactly as described and pictured on the internet. This was my SECOND car purchased from EchoPark, and it was as good as the first.... No haggle, No Hassle... the car is perfect... you know the price...no waiting all dang day to go back and forth with "the manager" doing "figures"... and 8 hours later you leave unhappy...etc etc.... I showed up, Peter had the car ready... it looked amazing... and he walked us thru the easy purchase... Financing and All... the numbers were exactly as discussed before we arrived... I was comfortable for the entire purchase... and more importantly, even 3 days later, I STILL feel like they treated me fairly... someday i will will buy my 3rd car there... NO DOUBT.. thank you Peter.... Russ Walker from Shreveport Louisiana is very happy... sincere regards
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Russ, We are so happy that you have purchased a second car with us and to read such a great review about EchoPark Automotive New Braunfels! If you have any further questions, please give us a call. We're always happy to help!
They’re so helpful!
They’re so helpful! They had the best price on the vehicle I wanted and worked with me until I was happy. Come here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Crowden123, Thank you so much for the positive review! We hope you have a fantastic day!
Katee is a rock star!
I brought my daughter in to look at a new car. Katee went above and beyond with her customer service. She showed us the car we came in for. It wasn't quite what my daughter had hoped. After a few questions about what we were wanting in a vehicle, Katee brought out the unicorn my daughter wanted. Katee was warm and welcoming from the start. Her upbeat attitude with absolutely no pressure to buy a car is such a nice and welcoming change in the car buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great price, even better finance process
Jessica and Daron were great to work with. Both patient, and understanding when it came to my preference with finance. Also got me the best trade offer for my trade in. Definitely returning when ready to get a new vehicle. Everything was quick as well start to finish took about 3 hours.Thank you we love the R/T!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive New Braunfels they made your day.