Reviews
Do better Subaru!
Do better Subaru!! My vehicle was quoted a trade in price of 14,000. That's a joke. I am the only owner, it has 25,000 miles on it and Subaru stated "well the tires are at 50%".. that's all you see WRONG in my car. Pat was very pushy and arrogant to the point I wanted to run out of there. Do better!!! I will definitely go elsewhere. Their Subaru calculator was a joke. It quoted the LOW end of my vehicle at 18,500 and the high at 22,000. 14,000 is an insulting number. And the KBB amount as 17,500 at the lowest end. Not today or even tomorrow Subaru, forget my information.
Do better Subaru!
Do better Subaru!! My vehicle was quoted a trade in price of 14,000. That's a joke. I am the only owner, it has 25,000 miles on it and Subaru stated "well the tires are at 50%".. that's all you see WRONG in my car. Pat was very pushy and arrogant to the point I wanted to run out of there. Do better!!! I will definitely go elsewhere. Their Subaru calculator was a joke. It quoted the LOW end of my vehicle at 18,500 and the high at 22,000. 14,000 is an insulting number. And the KBB amount as 17,500 at the lowest end. Not today or even tomorrow Subaru, forget my information.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We shared with you that you entered the incorrect trim level for your vehicle when rating the car online. Also, the VIN number was not provided to correct that information. I am sorry that we are still unable to earn your business but we did take steps to ensure that the trade in evaluator was operating as it should.
Maurita, My response was in direct response to you stating to me that you came to our dealership through two mutual acquaintances and sent privately. I am sorry for your loss. The review mentioned a trade review. Yes, when you arrived, we had the VIN but did not when you received the evaluation that you are basing your value on. Best Regards, Steve Ubaldini
They, Subaru, had my vehicle and their salesman doing the wear and tear review of the car was comical because he asked if the car was AWD.. you're in the car business!! so saying the VIN number was not present was absurd. my vehicle was there!!! and i entered the VIN with KBB. and the Subaru manager saying that i knew my ex finance, who overdosed, so if i could kindly take my review down because 2 hours after i complained he went from 14,000 to 17,000. no, that's just not great on a personal or professional level.
I called on a very short notice with a short time windows
I called on a very short notice with a short time windows for me to come. I was told I could come right in. That was awesome. The service was excellent
I called on a very short notice with a short time windows
I called on a very short notice with a short time windows for me to come. I was told I could come right in. That was awesome. The service was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Staff , location, cleanliness, waiting area are all
Staff , location, cleanliness, waiting area are all great. Communication while there very good. Everyone that I had contact with friendly . no issues whatsoever.
Staff , location, cleanliness, waiting area are all
Staff , location, cleanliness, waiting area are all great. Communication while there very good. Everyone that I had contact with friendly . no issues whatsoever.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear our Staff took such great care of you, Roberto! We hope we can continue to be of service to you down the road!
Our overall experience was exceptional!
Our overall experience was exceptional! Joe Gonda, our salesman was terrific. He listened to what our needs were in a vehicle, showed us several Subaru vehicles and pointed out the differences in each one. Our choice of the Forester met all of our needs.
Our overall experience was exceptional!
Our overall experience was exceptional! Joe Gonda, our salesman was terrific. He listened to what our needs were in a vehicle, showed us several Subaru vehicles and pointed out the differences in each one. Our choice of the Forester met all of our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
We had an outstanding experience leasing our first Subaru
We had an outstanding experience leasing our first Subaru thanks to Avery. From the moment we walked in, he was incredibly polite, patient, and thorough. He took the time to answer all of our questions, ensuring we fully understood every detail of the process. His attention to detail and willingness to go above and beyond made all the difference, and we never felt rushed or pressured. Thanks to him, we walked away with a great deal and an even better car. Thank you so much for everything, Avery!
We had an outstanding experience leasing our first Subaru
We had an outstanding experience leasing our first Subaru thanks to Avery. From the moment we walked in, he was incredibly polite, patient, and thorough. He took the time to answer all of our questions, ensuring we fully understood every detail of the process. His attention to detail and willingness to go above and beyond made all the difference, and we never felt rushed or pressured. Thanks to him, we walked away with a great deal and an even better car. Thank you so much for everything, Avery!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Danielle, thank you so much for your feedback! Avery will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Very efficient and cordial.
Very efficient and cordial. My loaner car was ready and a free car wash highly recommend
Very efficient and cordial.
Very efficient and cordial. My loaner car was ready and a free car wash highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jack, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
The service department is always great and consistent
The service department is always great and consistent with customer service Highly recommend: Timely, knowledgeable and professional staff with all needs related to Subaru service and sales
The service department is always great and consistent
The service department is always great and consistent with customer service Highly recommend: Timely, knowledgeable and professional staff with all needs related to Subaru service and sales
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathy, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This was the third Subaru we leased with Mike.
This was the third Subaru we leased with Mike. He always went out of his way to give us the best deal, took his time to explain everything and insured our satisfaction.
This was the third Subaru we leased with Mike.
This was the third Subaru we leased with Mike. He always went out of his way to give us the best deal, took his time to explain everything and insured our satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Andrew, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Austin was extremely helpful and kept me updated on what
Austin was extremely helpful and kept me updated on what was going on. 100% professional.
Austin was extremely helpful and kept me updated on what
Austin was extremely helpful and kept me updated on what was going on. 100% professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tony, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!
One of the best salesman i ever worked with.
One of the best salesman i ever worked with. From the moment I step into the dealer he gave me this positive vibe of confidence. He will go after the best deal for you, he will try his best to answer any question you have. I walked away with a smile on my face driving my new vehicle. He didnt hide no fee, clear as water on the numbers, gave me multiple offers that can suit me. Didnt push for any other product that i didnt want or need. If you need a new vehicle and need someone to walk you through the process. Go meet Joe! he is the man for the Job.
One of the best salesman i ever worked with.
One of the best salesman i ever worked with. From the moment I step into the dealer he gave me this positive vibe of confidence. He will go after the best deal for you, he will try his best to answer any question you have. I walked away with a smile on my face driving my new vehicle. He didnt hide no fee, clear as water on the numbers, gave me multiple offers that can suit me. Didnt push for any other product that i didnt want or need. If you need a new vehicle and need someone to walk you through the process. Go meet Joe! he is the man for the Job.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alfredo, we're happy you found our staff Joe to be so supportive during your experience here at Wyoming Valley Subaru. Feel free to reach out to us if you need anything. Have a wonderful day.