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Reviews
The dealership was nice, and they had so many options.
The dealership was nice, and they had so many options. Cindy was very helpful with our purchase! I would definitely go back
The dealership was nice, and they had so many options.
The dealership was nice, and they had so many options. Cindy was very helpful with our purchase! I would definitely go back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear about your positive experience with our wide selection of vehicles. It sounds like having many options made your visit worthwhile. We're thrilled that our team member provided such helpful assistance during your purchase process. Your feedback about the dealership environment and service means a great deal to us at Reliable Subaru. We look forward to serving you again in the future.
I was on long road trip, a service was due( covered by my
I was on long road trip, a service was due( covered by my out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or three lug nuts they replaced them. It was the end of the day they gave me my automobile back and it made a loud scraping noise. I took it back to them without even leaving the parking lot the mechanic walks out with the service manager present, takes a crowbar in between the spokes in the wheel and hit something,(I wish I would’ve video take this again. The service manager was standing right there.) I assume the dust cover and it’s been aggravating ever since (yes I did drive it back to Florida like that, but high speed. I didn’t know it , that was on Friday the next day Saturday I buried my brother in Kimberly city Missouri)I’m in Florida now my home Subaru dealership is trying to correct it. Subaru is a well engineered automobile i’m pleased with the vehicle. I have 123,000 miles on this 2017 outback and still very pleased with the vehicle, just didn’t have a good experience at this dealership, too much information? Lol.db
I was on long road trip, a service was due( covered by my
I was on long road trip, a service was due( covered by my out of state warranty, which I had to be aggressive to get them to honor) they changed the oil and rotated. The tires told me they broke off two or three lug nuts they replaced them. It was the end of the day they gave me my automobile back and it made a loud scraping noise. I took it back to them without even leaving the parking lot the mechanic walks out with the service manager present, takes a crowbar in between the spokes in the wheel and hit something,(I wish I would’ve video take this again. The service manager was standing right there.) I assume the dust cover and it’s been aggravating ever since (yes I did drive it back to Florida like that, but high speed. I didn’t know it , that was on Friday the next day Saturday I buried my brother in Kimberly city Missouri)I’m in Florida now my home Subaru dealership is trying to correct it. Subaru is a well engineered automobile i’m pleased with the vehicle. I have 123,000 miles on this 2017 outback and still very pleased with the vehicle, just didn’t have a good experience at this dealership, too much information? Lol.db
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Chris Cox Sold us a wilderness Subaru We helped us
Chris Cox Sold us a wilderness Subaru We helped us with the whole process! Go to him if ya need a car !!
Chris Cox Sold us a wilderness Subaru We helped us
Chris Cox Sold us a wilderness Subaru We helped us with the whole process! Go to him if ya need a car !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We're so glad to hear that Chris provided you with excellent service throughout the entire process. We truly appreciate your recommendation and are happy to know you had a great experience. Enjoy your new Subaru!
Bate and switch car lot.
Bate and switch car lot. Showed one price on internet and in the office it was 2000 more. Also had over 5000 in add on over advertised price. Took my keys and would not give them back. Had to ask over 10 times to receive my keys so I could leave. Will never step foot on this dealership again.
Bate and switch car lot.
Bate and switch car lot. Showed one price on internet and in the office it was 2000 more. Also had over 5000 in add on over advertised price. Took my keys and would not give them back. Had to ask over 10 times to receive my keys so I could leave. Will never step foot on this dealership again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We apologize for the negative experience you encountered and appreciate you bringing this to our attention. We strive for transparency in all of our dealings and take situations like this seriously. To further address your concerns, please reach out to Paul Becker at Pbecker@vtaig.com. We hope to resolve this matter and regain your trust. Thank you for your feedback.
James was Very helpful and knowledgeable.
James was Very helpful and knowledgeable. Looking forward to our next visit for our vehicle purchase !!
James was Very helpful and knowledgeable.
James was Very helpful and knowledgeable. Looking forward to our next visit for our vehicle purchase !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
From start to finish, the best dealership I've ever dealt
From start to finish, the best dealership I've ever dealt with. Very professional and responsive.
From start to finish, the best dealership I've ever dealt
From start to finish, the best dealership I've ever dealt with. Very professional and responsive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Susan, Thank you for your review. We are so happy to hear you had a great experience with us. Please visit us again for all of your auto needs.
Beware of Bad Service and No Help after Buying.
My son bought a car from your dealership last year and when he needed to get information and help for his car they didn’t even answer the phone or return his messages! Also, the receptionist was not knowledgeable and acted like the dealership is going out of business! Is it true? What kind of salesman never answered his phone or returns calls? Is this bad management? Must be because my son paid cash for his car but I can guarantee we will never buy a car from you again!
Beware of Bad Service and No Help after Buying.
My son bought a car from your dealership last year and when he needed to get information and help for his car they didn’t even answer the phone or return his messages! Also, the receptionist was not knowledgeable and acted like the dealership is going out of business! Is it true? What kind of salesman never answered his phone or returns calls? Is this bad management? Must be because my son paid cash for his car but I can guarantee we will never buy a car from you again!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bait and switch.
Bait and switch. Numerous cars marked sold but still on the lot. It appeared that Selling cars was not their end goal. Reliable has repeatedly failed to sell me a vehicle when I was ready to buy. This has always resulted in my buying from other dealerships.
Bait and switch.
Bait and switch. Numerous cars marked sold but still on the lot. It appeared that Selling cars was not their end goal. Reliable has repeatedly failed to sell me a vehicle when I was ready to buy. This has always resulted in my buying from other dealerships.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
It was not a good experience I don’t recommend it waiting
It was not a good experience I don’t recommend it waiting for so long for nothing
It was not a good experience I don’t recommend it waiting
It was not a good experience I don’t recommend it waiting for so long for nothing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to Paul McNish at 417-794-1436 or Pmcnish@reliablecars.com at your earliest convenience.
Only want to sell there warranty instead of Subaru Gold
Only want to sell there warranty instead of Subaru Gold Plus warranty for $2000 More
Only want to sell there warranty instead of Subaru Gold
Only want to sell there warranty instead of Subaru Gold Plus warranty for $2000 More
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
On behalf of our team, we sincerely apologize that you had an unpleasant experience. At your earliest convenience, please reach out to Franklin Tindall at ftindall@reliablecars.com or 417.501.2697