New Wave Auto Brokers

I will never go here again! Beware of the warranty; if too much is wrong, they won't fix it. They said they replaced the transmission, spark plugs, and other parts. I went to a certified mechanic only to find out that the transmission had not been replaced, but it had been worked on. Now it is leaking, and the lot refuses to do any more work on it. The spark plugs and coils were never replaced. Never just drive a vehicle for 10 or 15 minutes. It will not show signs until about 30 minutes. Now I also told them that the EVAP system needed to be done, and no one bothered to look at any of my complaints. I had it 4 times, and it came back with the same issues. They said they replaced a motor mount, Just 1, now the vehicle shakes because you need to replace all of them. Not even an oil change was done. I think they knew I needed a vehicle and pawned this off on me. I was told, well, we don't drive all of them. REALLY. I thought they were amazing at first because they said they would take care of the issues. But the Jeep is worse off now than the first day I bought it, every time I took it to them. I WOULD RUN THE OTHER WAY! Oh, also, apparently, when they did the transmission, they didn't hook my AC lines back up, and now I have water pouring in all over my floorboard. Oh, I promise there is a lawyer involved, and this will not fly. Just because I am female doesn't mean I am stupid and know nothing about cars. I am currently looking at 4,000 dollars' worth of work that needs to be done, and they say they won't work on it anymore because they've already put too much into it. Wow. SHADY! Karma is a xxxxx, I promise! One last thing, I called them the very first day I bought this after it ran for 30 minutes and told them that it appeared to be starving for gas and that when I went to put gas in it, it acted like it was full, which comes down to the EVAP system, and that it needed spark plugs and coils. I literally did the spark plugs and coils myself after they refused to do any more work. IF THEY HAD DONE WHAT I SAID WAS WRONG WITH IT THE FIRST TIME, THERE WOULD HAVE BEEN NO OTHER ISSUES. Instead, two and a half months later, it still hadn't been fixed, and I was told they'd done too much work and wouldn't do any more until I gave them the rest of the down payment. I literally told them THEY WEREN'T getting a dime until I had a fully functional vehicle. I was told they would take 500 off the down payment, and I could do the work myself. Yeah, stay away unless you know a good lawyer. Another thing, I have asked numerous times for my contract as well as the invoices and paperwork for all the work they say they have done, and I have done this to the manager as well as the sales guy. Nope, I still haven't received anything.

I guess am only buying there because of rosie luck. Sound cute ill keep buying if she's there

Jia did an amazing job!! We got the perfect car!! He went above and beyond! He even gave us a ride home after since they had to do a safety check on the vehicle and wasn't ready until the next day.

If I could give this place a Zero I would! My husband went in looking for a truck, got approved and stated the process. He put money down, the dealership ends up “loosing the key.” We went back at the end of the week to get the truck, still no key and on top of that we were told the bank no longer wanted to do business because the paperwork wasn’t signed in time. They are dumb to think we are going to sign papers for a truck we don’t even have the key for! Anthony could have done a way better job at communicating knowing we live 4 hours away. All they want to do is take peoples money, and give out horrible cars to people. Sussy Sanchez was absolutely rude when we went in to speak to her about what happened. NEVER GET A CAR FROM HERE! Save yourself a horrible experience and go somewhere else!

I wanted to thank Robert and Warren for giving me the best experience I ever had at a dealership and working through the whole process with me with patience. I left completely satisfied. I don't think I would go anywhere else anytime, in the near future. Thanks! you guys! At New Wave Auto Brokers and Sales, 1262 w. Alameda Ave. Denver Colorado 80223. A very Satisfied Customer Cathy

Ariel is the best he’s by far the best salesman I’ve ever worked with his spirit, his customer services is phenomenal and so glad we meet him. Thank you guys for all your help.

FRAUD ALERT!!! If you’re looking to spend countless hours away from work or family, and often enjoy throwing your money out the window, and especially if you like being held hostage until you do as your told- then this is the dealership for you! You can expect to get scammed out of your money, by the lowesr grade of used car salesman, on a vehicle that won’t pass emissions and service contracts that NEW WAVE treats as if written on a napkin instead of a legal contract. To sum up: $3000 down payment taken from me with refund, check engine light came on day two, failed emissions day 4, total of 9 different trips down to dealership to get required repairs done without any being completed, 270 miles driven in 45 days just to dealership for repairs that never got completed, 22 hours spent in total in their dealership waiting for repairs, pressured to sign things you don’t want to, and alll so they can come tow the vehicle away without notice (not due to my fault). So again if you like getting bent over and done nasty like a truck stop bathroom, then new wave is the place to buy your next car.

This is a warning ⚠️ to all buyers go anywhere else but here STAY AWAY from New Wave Auto brokers and Nick dominecio's yoyo sales I've had to hire an attorney WITHIN THE FIRST TWO MONTHS THEY MESSED UP PAPERWORK SO THE CONTRACT WAS REASSIGNED BACK TO THEM THEY AGREED TO CONTINUE THE CONTRACT AS IT WAS WITH THE BANK THEY COLLECTED SIX PAYMENTS AND THEN REPOSSESSED THE VEHICLE ON NOVEMBER 25TH BECAUSE MY REGULAR PAYMENTS ARE ON THE 23RD THEY WERE CLOSED DUE TO THANKSGIVING I SPOKE TO THE OWNER NICK DOMINICIO HE TOLD ME THEY WERE CLOSED SO HE DID NOT ACCOMMODATE MY PAYMENT THAT DAY I CALLED ON THE 24TH NONE OF HIS EMPLOYEES KNOW WHAT KIND OF DEAL WE GOT GOING ON SO THEY ADVISED ME TO CALL BACK WHEN NICK DOMINICIA WAS IN OFFICE ON MY WIFE CALLED THE VERY NEXT DAY TO MAKE THE PAYMENT THEY DID NOT ACCEPT IT ONLY TO FIND OUT WHEN WE GOT HOME THE VEHICLE HAD ALREADY BEEN REPOSSESSED (THIS WOULD NOT HAVE BEEN A PROBLEM IF THEY HAD FOUND ME FINANCING ELSEWHERE OR AT LEAST ACCOMMODATE THE FORM OF PAYMENTS SO THAT WHEN I GET OFF OF WORK BY THE TIME YOU GUYS CLOSE I CAN STILL MAKE MY PAYMENT ONLINE BUT THEY FAILED IN EVERY ASPECT NOT JUST THIS THERE IS MUCH MORE THEY TRY CHARGING ME $1,000 WITHOUT MY PERMISSION IT'S ALL IN THE SCREENSHOTS worst experience ever just look at the screenshots

This is a warning ⚠️ to all buyers go anywhere else but here STAY AWAY from New Wave Auto brokers and Nick dominecio's yoyo sales I've had to hire an attorney WITHIN THE FIRST TWO MONTHS THEY MESSED UP PAPERWORK SO THE CONTRACT WAS REASSIGNED BACK TO THEM THEY AGREED TO CONTINUE THE CONTRACT AS IT WAS WITH THE BANK THEY COLLECTED SIX PAYMENTS AND THEN REPOSSESSED THE VEHICLE ON NOVEMBER 25TH BECAUSE MY REGULAR PAYMENTS ARE ON THE 23RD THEY WERE CLOSED DUE TO THANKSGIVING I SPOKE TO THE OWNER NICK DOMINICIO HE TOLD ME THEY WERE CLOSED SO HE DID NOT ACCOMMODATE MY PAYMENT THAT DAY I CALLED ON THE 24TH NONE OF HIS EMPLOYEES KNOW WHAT KIND OF DEAL WE GOT GOING ON SO THEY ADVISED ME TO CALL BACK WHEN NICK DOMINICIA WAS IN OFFICE ON MY WIFE CALLED THE VERY NEXT DAY TO MAKE THE PAYMENT THEY DID NOT ACCEPT IT ONLY TO FIND OUT WHEN WE GOT HOME THE VEHICLE HAD ALREADY BEEN REPOSSESSED (THIS WOULD NOT HAVE BEEN A PROBLEM IF THEY HAD FOUND ME FINANCING ELSEWHERE OR AT LEAST ACCOMMODATE THE FORM OF PAYMENTS SO THAT WHEN I GET OFF OF WORK BY THE TIME YOU GUYS CLOSE I CAN STILL MAKE MY PAYMENT ONLINE BUT THEY FAILED IN EVERY ASPECT NOT JUST THIS THERE IS MUCH MORE THEY TRY CHARGING ME $1,000 WITHOUT MY PERMISSION IT'S ALL IN THE SCREENSHOTS worst experience ever just look at the screenshots

So thankful for Axel he definitely helped us out with getting into a wonderful car ! I recommend for sure