Reviews
Write a reviewPurchases a 2008 Jeep with 39,237 miles.
Purchases a 2008 Jeep with 39,237 miles. Had a good experience with the Dealer, but after driving the car 100 miles and it leaking oil in my driveway. I contacted them and they refused to do anything about it. The repair cost $580 and they said they could NOT do anything. It seems like a Mercedes Dealer should stand behind their vehicles for at least two week!!! Very disappointed with the response!!
Purchases a 2008 Jeep with 39,237 miles.
Purchases a 2008 Jeep with 39,237 miles. Had a good experience with the Dealer, but after driving the car 100 miles and it leaking oil in my driveway. I contacted them and they refused to do anything about it. The repair cost $580 and they said they could NOT do anything. It seems like a Mercedes Dealer should stand behind their vehicles for at least two week!!! Very disappointed with the response!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Bill, we are so disappointed to learn of this situation. We would like the chance to try to make this better. Please reach out to Jason Holland at 417-414-3609 at your earliest convenience.
I called Jason Holland at that number. He had NO idea what DealerRater was or why I was calling!!
Maintenance Nightmare
We purchased our Mercedes 3 years ago from Elite, the salespeople were fine. However, they have charges us over $6,000 in regular maintenance in that same 3 years. Our last bill was $170 to clean out our cigarette lighter. They do not verify costs before the service and find everything they can possibly charge for.
Maintenance Nightmare
We purchased our Mercedes 3 years ago from Elite, the salespeople were fine. However, they have charges us over $6,000 in regular maintenance in that same 3 years. Our last bill was $170 to clean out our cigarette lighter. They do not verify costs before the service and find everything they can possibly charge for.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Best experience I’ve ever had buying a new car!
I recently bought a car from Elite Automotive Group. Kenton Ice was the sales consultant who sold me my WONDERFUL, FAVORITE CAR I’VE EVER OWNED! I described what I wanted and he directed me to an A220 4matic. He asked me if I’d like to drive it. I did and didn’t even test drive anything else! Kenton never once made me feel pressured. In fact, buying this car was the most pleasant, easiest experience I’ve ever had purchasing a car. Kenton knew the product and answered all my questions. Michael Jordan was very pleasant to work with too. I highly recommend this dealership.
Best experience I’ve ever had buying a new car!
I recently bought a car from Elite Automotive Group. Kenton Ice was the sales consultant who sold me my WONDERFUL, FAVORITE CAR I’VE EVER OWNED! I described what I wanted and he directed me to an A220 4matic. He asked me if I’d like to drive it. I did and didn’t even test drive anything else! Kenton never once made me feel pressured. In fact, buying this car was the most pleasant, easiest experience I’ve ever had purchasing a car. Kenton knew the product and answered all my questions. Michael Jordan was very pleasant to work with too. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Ivan speakman
You can tell the salesman Kent was knowledgable and proud of the product. He didn't pressure us to buy he just let the car do the talking.
Ivan speakman
You can tell the salesman Kent was knowledgable and proud of the product. He didn't pressure us to buy he just let the car do the talking.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive feedback!
Best Customer service in Springfield!
The service department is the reason I am now driving my second Mercedes! They always go above and beyond to make sure my experience is pleasant and my car is well cared for...the best service in Springfield!
Best Customer service in Springfield!
The service department is the reason I am now driving my second Mercedes! They always go above and beyond to make sure my experience is pleasant and my car is well cared for...the best service in Springfield!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive feedback!
Great place to purchase a new or used vehicle!!
Purchasing a vehicle from them right now and am feeling very confident about my experience with them. Would buy from them again!! They are tip top with respect and quality!
Great place to purchase a new or used vehicle!!
Purchasing a vehicle from them right now and am feeling very confident about my experience with them. Would buy from them again!! They are tip top with respect and quality!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive feedback!