Jackie Cooper Infiniti

Unlike the usual hi pressure car buying experiences, this one was relaxing & enjoyable.I would happily do it again!

Both Jack and Zach and finance were extremely courteous and minimized the stress level in buying a new vehicle.

John, Roger and Oscar we so nice and helpful kind patient and knowledgeable working hard to get us everything we wanted in our new car commitment

My experience that Jackie Cooper was phenomenal! Each person I interacted with was respectful and helpful. I never felt pressured. My sales person, Margus was great! I have already dealt with the service department as well, and they are friendly and engaging and helpful as well.

Excellent service and communication, great buying experience. Mark was great to work with and I will certainly be back.

Jakob was great to work with and worked with us so we could get to the price point we wanted

I can’t say enough good things about my experience at Jackie cooper infinity. From the moment I first spoke with Jon on the phone, I felt welcomed and taken care of. Jon was truly amazing — patient, kind, and genuinely cared about helping me find the right car, not just making a sale. He took the time to explain everything, answer all my questions, and made the whole process feel easy and stress-free. Everyone at Jackie copier infinity treated us like family, and we left with a car we absolutely love. Thank you all for going above and beyond — I’ll definitely be recommending you to friends and family! The mullin family

The only negative experience was the detailing. There is gum, dirt, and animal hair in the back seat.

My spouse was in the market for a used truck and worked with Hunter as the salesman. There was a Silverado on the lot that we test drove and preferred over a newer option they also had available. After discussing it over lunch, my spouse completed a credit application and was approved. When reviewing the numbers, we were not satisfied with the monthly payment and asked if adding me to the application would improve or strengthen the approval. The response given was that it would not make any difference. Given my spouse works in car sales and I work in finance, we knew this answer was not accurate, and we chose to leave the dealership. Shortly after leaving, we were contacted by Hunter’s Sales Manager, Roger, who offered a 12-month, 12,000-mile warranty before our departure. During that visit, there was a communication breakdown that resulted in an interaction we considered unprofessional. Despite this, we continued our search elsewhere but circled back after speaking with Jesse in Wellston. Jesse understood our primary concern—getting to a specific monthly payment—and reached out to Roger to discuss it. After Jesse’s follow-up, Roger informed us that the dealership could meet the payment goal, and we agreed to return. Upon arrival in Tulsa, Jesse asked to see a different vehicle (a newer Silverado), but it wasn’t ready, so we proceeded with the original choice. When we arrived, Roger informed us of a change: the originally offered 12-month warranty would now be split—one year covered by the dealership, the second by us. This was acceptable, and while the monthly payment increased slightly, it remained within range. We were then directed to Hunter's office to provide documentation and sign preliminary paperwork. There was a long wait before meeting with finance (possibly Zac), who reviewed the payment details. At that point, discrepancies became apparent. The documents shown to us initially were presented quickly, and we didn’t analyze them thoroughly until we sat down in Finance. During the finance process, the payment presented was significantly higher than what had been previously discussed. Upon closer inspection, we discovered that the agreed-upon warranty coverage had been included in the sale price — effectively meaning we were financing a cost the dealership had originally agreed to cover. This amounted to a $2,394 discrepancy. Once we pointed this out, the finance representative acknowledged the issue and took both versions of the paperwork to consult with the General Manager and Roger. While the finance representative apologized and corrected the issue, no direct communication or apology was received from Roger. Given the nature of the mistake and the prior miscommunications, a direct acknowledgment would have been appropriate. Ultimately, we did purchase the vehicle. Finance handled the issue professionally once it was brought to their attention. However, the earlier interactions — including the attempt to roll a covered cost into the financing and the absence of follow-up from management — detracted from what could have been a smoother and more transparent experience.

Good service and good people. Answer all my questions and fast response. Will love to buy another vehicle from them again in the future