Envision Toyota of West Covina

My dad just drove off in a new Tacoma TRD he has always wanted. Andy Munoz and Rudy Sandoval answered all his questions and concerns , amazing customer service even better prices. Thank you so much for helping my dad get his dream truck he deserves it.

Do not go to this West Covina Toyota dealership!! The sales manager is very unprofessional and I don't trust him!! I came here to check out a used car and I almost bought it. The salesman (John) came to me with the paperwork for the final price breakdown and this is when I found out that there was a $1500+ for the “3 year Zurich protection plan” which I kindly declined, but was insisted on getting even though the car was used. After going back and forth we finally agreed on a price that I was willing to pay to include $500 towards that Zurich plan that I would not use anyways. When they found out that I was not financing through them and I gave John my Bank check, all of a sudden the price goes back up after recalculating the sales tax. I declined the price and the salesman sends me over to the sales manager (I didn’t catch his name, but he was a bald head male) to renegotiate once more. After agreeing again to the renegotiated price, they told me to fill out a credit application which I also declined. Why would I need to have them check my credit if I just gave them a bank check? The sales manager said that he didn’t trust my bank check and it could be a fake or that I could put a stop payment on it. I explained to him that there is a phone number to the bank on the front of the check that they needed to call to get authorization for funding. My bank check covered 94% of the cost for the car and I would pay the remaining 6% on my debit card once the bank funding was completed. When the sales manager found out that I was waiting for the bank funds to clear before paying the balance, he started cussing and dropping F-bombs to John about the situation. I was sitting not even 20 feet away from them when I heard them cussing back and forth. John came back to me with my bank check and I asked him why his sales manager was dropping F-bombs about me, he told me that was a discussion between them and not me. I felt disrespected by the sales manager!!!!! I grabbed my check from John and thanked him for his time and walked right out the door. I will never do business with an unprofessional sales manager or anyone for that matter!

Tyson was very helpful and nice in helping us find the right car. When it comes to pricing, he kept things transparent and was easy to work with. Process was very smooth and fast. Appreciate the service, will definitely come back again.

Jorge Macias and Rudy were helpful and they kindly help us with everything with ask about our new car. Toyota services are the best, not like Honda, they just stood there not helping us at all.

Both Tyson and Jason we’re both very helpful and made me feel comfortable purchasing my car. I will definitely recommend this dealership.

We had a great experience at this dealership. We were in the area for a basketball tournament. We had some time to spare and since we were in the market for a truck, we decided to stop by. The sales team who helped us were Andy Munoz, Erick Villanueva, and Mgr Rudy Sandoval. They answered all of our questions and were very personable. They gave us a great deal on our new truck. If you’re in the market for a new vehicle, this is the place to visit. Thank you Envision Toyota of West Covina!

Rudy Sanchez and Jorge Macias were awesome! The deal was easy and fast, just want I wanted.

Thank you Andy Munoz and Rudy Sandoval very polite and helpful! Thank you for making car buying easy!

This dealership is super helpful! As a first time buyer they definitely worked with me especially on the car that I wanted they were able to make it happen! I’m in love with my purchase and even more happy at how helpful and confident they made me feel when making my purchase. I didn’t feel nervous or intimidated at all they were all friendly!

Good customer service. Very nice and attentive. Answered questions and concerns. Julio was great. Look forward to taking the car home. Thank you toyota dealership