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EchoPark Automotive San Antonio - Outlet

(363 reviews)
Visit EchoPark Automotive San Antonio - Outlet
Sales hours: 8:30am to 8:00pm
View all hours
Sales
Monday 8:30am–9:00pm
Tuesday 8:30am–9:00pm
Wednesday 8:30am–9:00pm
Thursday 8:30am–9:00pm
Friday 8:30am–9:00pm
Saturday 8:30am–8:00pm
Sunday 10:00am–6:00pm
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(866) 393-6653 (866) 393-6653

Reviews

(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of EchoPark Automotive San Antonio - Outlet from DealerRater.

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Vesago was friendly professional & also a great listener.

Vesago was friendly professional & also a great listener. I had a great experience overall & highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We hope you have a fantastic day!

Eco Park salesman Ivan was great.

Eco Park salesman Ivan was great. Professional and efficient, always available to answer any questions and give good advice about the cars I was interested. Ivan and his manager were able to work me a sweet deal that work for both of us. Excellent experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear we delivered such a great experience. Please call if there's anything further we can do for you, we are happy to help!

Jimmy was great, really put in the work to help us get

Jimmy was great, really put in the work to help us get the car we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Absolutely helped me throughout the process.

Absolutely helped me throughout the process. Explained everything in detail, very friendly and polite salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!

Quick and courteous.

Quick and courteous. They ensured we were comfortable and not hassled while verifying the amount we were looking to pay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We truly appreciate your kind words and the time you took to share your experience! We’re overjoyed to have been a part of your car-buying journey. Here’s to many safe and enjoyable miles on the road ahead!

Johnny P.

Johnny P. Was very helpful. Really easy to communicate with and knew what he was talking about at all times. Would have appreciated a better finance rate, but that was not something he could controll. He worked hard to get me what I needed and I am very much appreciative of that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further questions, please reach out!

Had a great experience working with Jess.

Had a great experience working with Jess. She was very helpful and knowledgeable. She was able to quickly get cars for us to try and helped us throughout with the paperwork. Would come back again, but hopefully won’t need to for a while!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello, you really made our day! We always love to receive a positive review of the care we provided and appreciate you taking the time to rate us!

My mom and I had a great experience with David Ortiz.

My mom and I had a great experience with David Ortiz. He let us know every possible outcome in easy and digestible explanations. He helped me purchase my first truck along with giving me some good advice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

A nice dealership with plenty of options and kind and

A nice dealership with plenty of options and kind and helpful employees. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Made an appointment a day before.

Made an appointment a day before. Drove 2.5 hours in heavy traffic to get to the dealership in San Antonio from Austin. Texted the rep that I was on my way and received confirmation that the car was ready to test drive. Got to the dealership to find out the car was on loan to someone else. Missed sale! I have perfect credit and $14K in my pocket in cash I will use at another dealer. If Echo Park wants to miss sales like this in this economy then good luck. Absolute incompetence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We value your perspective and will take your comments into consideration as we work to enhance the service we provide. Our goal is to create a consistently exceptional experience for all our customers, and your feedback helps us get closer to that.