Precision Auto Sales

I went to Precision to purchase a daily driver to keep the miles off of my main car. The sales experience was good prior to the actual purchase however once the money exchanged hands my experience was really bad. They kept the car for a couple of days to fix the service light, replace a tire and to put a machine in the car to get rid of a urine smell. I called after 2 days and they said the car was ready. When I got to the dealership I found that the tire wasn’t replaced, the smell was still strong and the service light was still on. The general manger said “ I thought you just wanted air in the tire”. He said they didn’t do the machine to get rid of the smell because it would’ve made it worse. He said he was ordering the tire at that moment and it would’ve made be there in a couple of days. It’s been 5 days and still no call. If they agree to fix anything get it in writing.

I have bought 4 cars from this dealership over the years for myself and my family. The staff has gone out of the way to mitigate any issues I have had with the cars. At other dealership, there is no ownership of issues as soon as you drive off the lot. But the staff here has done so many touch up’s and fixes months after the purchase. They never charged me for things I know are normal wear and tear. I kept going back here due to relationship, buying experience and of-course price. They are extremely competitively priced. Highly recommended

I was treated rudely when I called to inquire about a car I was interested in. I needed them to bring it to me.. and i told them if I liked it i would probably buy it and I wanted my mechanic to look at it. I was told by the receptionist that my mechanic would probably strip the car. My mechanic is the best - professional & classy. So they insult me right off the bat. Then i send them info on me. I am a known author & well -known locally and then some manager calls me & says they will bring me the car. I liked it okay.. i had purchased the car that was rear-ended & totaled this way and ended up loving it.. it was my fav car.. So my mechanic looked it over said it was okay , but pointed out some things that needed to be fixed. The manager agreed and my mechanic wrote the items down and the manager signed it. We signed the contract in front of my mechanic. the the manager agreed to fix what was needed for me to be happy. tint on windows bubbled,,. and there is a 90 day contract to fix items.. I felt better, since the car i loved had been total by a 16 year old rear- ending me. But then it turned dark. The manager could not seem to get it together to make the the contracted repairs. it appeared that the dealership was not well managed or had enough quality employees to get thing done. I was going to drs apts trying to take car of my wreck injuries and needed a car. The manager told me he would get a loaner. I had paid him cash for the car and it was not up to contracted par. So that was nice. But the manager would tell me he would be at my house to do the car trade and not show up.. He had me waiting for him and no show. it was rude and inconsiderate and I was losing trust. He always has excuse... typical bad sales person excuses making it clear his wasting my time did not matter. then FINALLY HE TOLD ME HE COULD DO it between 6:00 to 7:30 on a day. I told him that he needed to be on time. Now, i wonder if he even knows what 'on time' means. So I waited for him to be at my house between those times.. - talk about a wide window, But it got closer to 7:30 - no text - so called to see if he was on his way/ To which his reply was I am with a customer. My reply "I am a customer and you are supposed to be here", He ignores me and states he will text when he is leaving. FINALLY - I get his text. The man with me at my house has to leave to go to his child's soccer game. I was going to go too, but had to now wait for this always late manager. So I wait & wait 7 it gets later and dark. My guy tell me to call the police to be with me while the transaction occurs. i don't want to be alone in my house with a man I barely know. bottom line- they have my cash - the witnessed contract has not been honored. The customer service from this manager is HORRIBLE- RUDE & DISRESPECTFUL

Process was simple, but required bank statement documentation. Everyone was nice and friendly. Good experience.

I flew out to Dallas from Indianapolis the day after Christmas 2024 to look at and possibly purchase a 2016 Jaguar XJLR. The 550 Hp version of these cars are hard to find. This car had a CarFax history but still had a clean title. Karen and Mohammed fully disclosed any and all issues prior to my trip out to see it. I asked Mohammed to personally drive the car for a few days before the holidays to ensure there were no issues with the car. Once I arrived, the car was up on a two post lift where I could perform my own inspection of the car. One of the technicians went with me for a one hour plus test drive. I put the car through it's paces and it performed well. Mohammed and the team went out of their way to settle any of my concerns which all of them were very minor in nature. I drove the car 1,100 miles straight through back to Indianapolis that night and early the next day with no issues at all. I waited until the warranty expired to write this review. I normally do not trust dealers and what they tell you. I do feel that they will stand behind any warrarty items during the warrarty perios. Most dealers will tell you anything to sell you a car. I found Karen, Mohammed and the entire finance / maintenance team more than accomadating. So much so that when I need another car, I will happliy fly from indianapolis back to Dallas to purchase another car from them! 5 Stars to the entire Precision Auto team!!

I recently purchased a 2022 Honda Civic Touring and had a fantastic experience with the sales team. They were very supportive throughout the process and offered a great selection of vehicles. I highly recommend this dealership for anyone looking for a car.

I bought a 2019 Hyundai Sonata from a sales guy called Muhhamed and was also dealing with a sales lady Karen. Most if not all of their cars have savage titles, and you have to be careful when inspecting the cars. Muhhamed in particular, is not the best at keeping his word. My temporary State tags have expired; I have no State Tags 30 days after I bought the car. It's a auto Shop to avoid at all costs

EXCELLENT SERVICE AND SELECTION AND VERY FREINDLY STAFF. THEY REALLY PAY ATTENTION TO YOUR NEEDS AND MAKE YOU FEEL LIKE YOU ARE THE ONLY CUSTOMER . NO WAIT AND NO RUSH OR A FEELING OF BEING PUSHED. JUST A AMAZING EXPERIENCE AND WOULD LOVE TO GO BACK FOR MORE.

This is my third Car from This seller in last 15 years, One of the best help and details provided, The condition of the car was as advertised and delivered as promised, Even extended to have a Loaner Car in case I need to send the car for any minor fixes if needed..which was not require...Keep it up

Visited Precision Autos to look at a 2020 Jaguar F-TYPE R. Sales person was very friendly and knowledgeable.