Victory Toyota of San Bruno

This was a great and easy buying experience. Our sales person was very friendly and professional. Mike was very helpful. He was very patient.

Keep up the great work. Barry is awesome! He is one of the best service consultants in the dealership.

My only complaint was the long wait - appointment was at 10:40 and was done at around 2:45. The appointment was for the first new car check up - 5K mile check up.

Bad services. ..................................................

my Thirds time appointment with Barry. He is friendly and tell me what I need to fixed my car: I’m giving him 5 stars. I will see him again for my car oil change soon next month.

Their services are quite well, especially on replying questions in email. Some discount offers, they didn't tell the whole picture. So that you should ask them clearly and evaluate whether its well fitted for your purchase plan or not.

Horrible experience for an oil change, 10 hours long, no call to let me know job was done. I set up this service appointment 1 week before, got plenty of email reminders of date & time. I got there before 7 am. They didn't roll up the garage door until after 7. They had no record of my service appointment and asked me to hand write name & number. The only call I got that day was from a salesman asking if I was interested in selling the car back. After 8 hours, I called the service dept and kept getting voicemail for every single person. It took 30 minutes to get a hold of someone and another 30 minutes on hold for that person to locate my car. Between the train schedule & the shop closing I decided to go there without knowing if the service was done. The service was done and car parked along with other used cars. Their excuse was the service guy in charge of my car had called in sick. I'm wary the car was actually serviced. I plan on moving my remaining services to Putnam.

Bought a new 2017 Camry and after buying cars from other dealers it was a shocking experience. The sales person was the most rudest and inconsiderate, lying work of art. The finance guy saved the day but after the paperwork when handed back to the sales guy it was like he wanted me out of there. No purchase checklist was done. He didn't explain a single detail about the car or anything else . I was so disgusted by there service that I didn't even like the car. I went to another Toyota dealer Maita's Toyota was was a complete different experience. All the way from the sales agents to management. To date I still have not received an online survey from them I wonder why

Friendly staffs is a double thumbs up. Easy to get an appointment and most importantly, simply the satisfaction of all the services they provided.

We went to Melody Toyota as serious buyers with a CostCo membership. Although we told them the car and model when we made the appointment with CostCo they failed to have either of the cars they had on the lot which fit our description ready to look at for over 30 minutes. They couldn't find them. But what was most irritating was that the sales manager failed to show us the costco only member price and also 'forgot' the $2500 toyota rebate on the car. Sadly a sales practice which makes me want to never visit them again