Westchester Toyota

Helped me through a credit issue, stayed with me throughout and helped me get my car. Many thanks to Pedro Segura, Nelson and the general manager, John Martinez. You guys are wonderful and followed through with everything. Many thanks again R.A Yorktown Heights, New York.

This dealership doesn't even deserve one star. I should have walked out when I realized there was no A/C and it was about 85 degrees. After we put a deposit on the car and went back to pick it up he tried to get us to pay for things that were already included in the price. Then they sold us a car with a dead battery after we were told that it had a new battery. They then took a battery from another car and put it in ours. When they realized that they were not going to make any extra money off of us they tried to cancel the deal. If this is how all Toyota dealers work then I would advise everyone not to buy a Toyota

I'm convinced this dealer's ratings are based on fraudulent reviews because there is no way anyone would give them more than one star. If I could leave zero stars, I would. I purchased a "certified pre-owned" 2014 Sienna over the course of two weeks. During both visits, the a/c was broken and my two small children were starting to show signs of heat stroke. The car we purchased had a bad battery that needed to be jumped very aggressively for our scheduled test drive. Upon negotiation, the salesman, seemed to have no idea about the warranty information and wanted us to pay a "DPI" dealer fee, which he pushed us to google after we refused to pay it. This is a nonsense fee. After hours of negotiation upon which my children were starting to exhibit signs of heat stroke, we made a deal. We picked up the car the following week (still no a/c) and all of a sudden, the car was no longer "certified". As we started to walk out, they agreed to eat the cost of the "certification", as we agreed on our prior visit, that this was included in our negotiated price. When we went to drive the car away, we shut it off and tried to restart it, but to no avail. They never replaced the dead battery. We left for lunch and returned an hour later to find, not a new battery, but probably one they took from another used car. The manager promised us an additional 2 years of roadside assistance and an extension of the bumper to bumper warranty. Since we have AAA, we just asked for the warranty extension, which was not given to us. I have purchased more than a few new and used cars in my lifetime and have never had such a terrible experience. Buyer beware. Do all you can to avoid this scam of a dealership.

I went to this weekend and had the worst experience ever. I wasted a good Sunday memorial day weekend. I do not write bad reviews but just do not go there. Trust me. And if you do, avoid Chris.

When I walked into the dealership, I was met by a warm greeting, friendly faces and pleasant people ready to assist me with my needs. Ahmadou, my sales rep, took the time to get me to an agreement that was comfortable for me. Sean, the manager, stayed connected to make sure my needs were being met. And Joe did an outstanding job in breaking down the various coverage and making sure I was well-informed. I would recommend this dealership to my friends and family without hesitation. Thank you all for your great customer service.

I went in not thinking I would walk out with a car. I went in with my daughter to buy her first car and while they were in the process got motivated and interested. I eventually fell in love with the RAV4 which Charles Carmona helped me come into the conclusion of getting because of how affordable on gas it was. He was a pleasure to work with, he was understanding, positive, upbeat and knew well what he was talking about. Fabio was also a delight to work with making the process an enjoyable experience. Overall a very warm staff.

went to westchester toyota this weekend met a very helpful salesman AHMADOU who help me get a new rav4 within the budget i was looking for very good people will definetly recommend friends and family to go there..

El representante de ventas es sumamente profesional yo lo recomiendo Jesus Suárez, visite varias compañía en busca de un vehículo y no me dieron la atención que me dieron en Toyota westcherter gracias por sus atenciones se ganaron un 100

Great service and prices with Sam marji at westchester Toyota baught 3 cars from here just got my 4th

Jesus Suarez was a great salesman. Totally recommend. Great service. They really helped me out.