Reviews
This auto dealer will be deceptive in the communication
This auto dealer will be deceptive in the communication to you. We bought an older truck for our son and though it passed "NC emissions test", we have had to spend over $2k in repairs and we are still finding problems that were not disclosed until under we went completely under the hood. This car has more rust and mechanical problems, than stated and the warranty is a complete joke, that they try to offer. Please do your due diligence as there are plenty of trust worthy people working in the industry before giving this dealer any money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Out Of State
I’m sure this dealership is good if you are buying locally, but terrible if buying from out if state. It has been almost a month since i purchased my vehicle and it still is not registered and I paid a $650 documentation fee that was “non-negotiable. James Battle, my salesman, was great. It is the back office that has problems.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hello, I'm disappointed to learn that your experience hasn't been completely satisfactory. I would like to discuss your situation regarding the registration. Please give me a call at your earliest convenience. Best regards, Tim Grissom Sales Manager 919-570-5000
Dodge Dart
James was very fun to work with. I would recommend him to a friend. Garland was also very good humored even though it was late in the day
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dealership
Great service. The car dealership nice and the salesman work with you. I recommend James great guy with make sure u in the car you want and the right price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience for first time buyer
I just bought my very first vehicle a 2015 Jeep Grand Cherokee! I had the pleasure to be attended by James who was super friendly and easy going. He kept us laughing and comfortable through what was a very nerve wracking experience for me. Thank you so much! Would definitely recommend others to come to this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Overcame Manufacture's delay
There was a serious delay by the manufacturer in getting the dealership my truck (2019 RAM 1500) due to some custom options. None of the delay was the fault of Westgate. They kept me in the loop and when the truck arrived, the staff made a special effort to get me in and out with my vehicle quickly. Shout out to James Battle for his efforts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great people! Great deals!
My salesman James was amazing. He was very personable and fun. He had great knowledge of the fleet and helped me find exactly what I wanted. Mike made sure I was well taken care of also through the entire process. Garland worked hard for us to get the best deal possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car Buying Experience- Good
I recently purchased a certified pre-owned Jeep from this dealership. James helped me and my father with the purchase. Overall I did feel that I got a fair price on the Jeep. The only complaints I have is that it took a lot longer time-wise than any other car purchase I've done. It also was a holiday, so Im not sure if that had anything to do with it. The manager Tim did buy us lunch while we were sitting waiting which was very kind. A few days after purchasing my car I found that a standard tool kit was missing. This is vital to be able to pop the top off the jeep. I called and asked about it and did not get a call back from James for a few days, so I called again today and he asked me to come by tomorrow and try to figure it out. So I guess we will see what happens.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
My experience
My experience with the salesman James was great. He knew exactly what we were looking for and had knowledge of the function of the vehicle. Garland the finance guy explained everything in detail and was able to work with us within our budget. Don the WestGate Regional manager was extremely helpful and caring.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeep Patriot sale
James went above and beyond to make sure this was a great car buying experience. He made sure to come through on everything that was promised. My daughter could not be happier with her Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car