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Luther Cadillac

(2,487 reviews)
Visit Luther Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (866) 513-3758 (866) 513-3758
Used (866) 514-4634 (866) 514-4634
Service (866) 487-6241 (866) 487-6241

Reviews

(2,487 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Cadillac from DealerRater.

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Professional experience

Just bought a 2019 Escalade. Riley my sales help was extremely helpful in demonstrating all of the features of the vehicle which can be a little overwhelming in these vehicles. Also he was quick to respond to any questions I had around costs, features and availability. The price was comparable to the other dealerships in town so I chose Luther based on service and knowledge of the staff. '

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We know you will love your Escalade! Don't hesitate to ask if you have any questions about your new vehicle.

My first maintenance service experience with Luther...

My first maintenance service experience with Luther Cadillac was absolute perfection. From the moment I arrived I knew it was going to be an excellent experience. And it was start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Linda, Thanks for stopping by! It is our pleasure to serve you. Let us know how we can help in the future.

Enjoyed the service department! Everyone was professional...

Enjoyed the service department! Everyone was professional and helpful. I learned about the services available, and some history about the dealership. I also learned more about operations of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for doing business with us! We truly appreciate you.

I was beyond impressed with the courtesy,...

I was beyond impressed with the courtesy, professionalism, and knowledge that both Abe and Jeff showed while servicing my vehicle. They did a tremendous job and kept me informed throughout the entire process. Thank You!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, it is our pleasure to keep your vehicle in tip-top shape

Exceptional Customer Service

I purchased a vehicle from Luther Cadillac and had the opportunity to work with Scott on the sales team. Scott was terrific throughout the entire purchase process and exemplified a commitment to customer service. I really appreciated working with him and all the efforts to leave with a great vehicle. Thank you, Scott and the rest of the team at Luther Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a great customer, and welcome to the Luther family!

Great Experience

I worked with Scott Smith and he was very helpful. He had the vehicle ready when we got there and was very personable during the test drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a great customer Chuck, and welcome to the Luther family!

Heather Bissell and Luther Cadillac came through again...

Heather Bissell and Luther Cadillac came through again with another great purchase!! My third one in 2018!! It was a seamless process from beginning to end. Luther Cadillac definitely puts their clients first!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Heather and our staff. We are pleased that you had a great experience, and look forward to serving you again in the future!

We are pleased with the service we got from Luther...

We are pleased with the service we got from Luther dealership. This was about 10 11 Cadillacs we purchased from this particular Garage. We hope to continue with this dealer. Jerry and Dee Olson I

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Jerry and Dee! We're happy to help and look forward to seeing you again.

Easy oil change.

I have pre paid maintenance plan. First oil change cost $25, this one was free. Used same coupon both times. Not sure why?? What is it supposed to be when I have the maintenance plan with the oil change coupons?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Lisa, it is our pleasure to keep your vehicle in tip-top shape!

It is the first time I ever got a hug from a car...

It is the first time I ever got a hug from a car salesman. Alix Moise is special. He takes a real interest in his customers. He know his product and is very thorough when showing me all the features of my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Alix. We are pleased that you had a great experience, and look forward to serving you again in the future!