Reviews
Bryce did a good job getting the deal done & shipping the
Bryce did a good job getting the deal done & shipping the car to New Jersey. Luther Cadillac is a 5 star organization.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charlie is always great!
Charlie is always great! He explains everything on the report of my car and doesn't pressure to get the repairs done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A 45K mile service took way too long to be completed.
A 45K mile service took way too long to be completed. While I appreciated the Concierge Service of picking up my vehicle, I did not appreciate it would not be returned until 5pm the NEXT day. I understand their service dept was swamped, but communication of that fact should have been done ahead time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide your feedback about your recent service visit. Traditionally a 45k service would not take overnight to complete with a concierge drop off. I'd like the opportunity to review your service experience directly, please reach out when it is convenient for you. Thank you again for your feedback. Stacy Service Manager 651-636-6060
Charlie is always great!
Charlie is always great! He explains everything on the report of my car and doesn't pressure to get the repairs done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Donovan Vang was the best salesman we've ever had.
Donovan Vang was the best salesman we've ever had. He was respectful, professional, and humble. He walked up to us and greeted us immediately when we walked in the dealership. In all the years of buying vehicles, Donovan is the best salesman we've ever had! We initially went to the Edina location and we felt judged and disrespected, so we decided to take our business to a different location (Roseville) which was the best thing we did since we made a $100K purchase! Keep up the great work Donovan and we are so thankful we met you. -The Her Family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Another simple transaction with Luther Cadillac.
Another simple transaction with Luther Cadillac. Very happy with the folks at Luther Cadillac and will be a customer for many more yrears.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Charlie always takes great care of me and makes sure
Charlie always takes great care of me and makes sure every concern is acknowledged. Perry, the manager, is on top of his game, too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Sales and financial people were extremely helpful.
The Sales and financial people were extremely helpful. Tech support was also very efficient and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Charlie, Abe, Dave, Damon, Dylan, all good as usual.
Charlie, Abe, Dave, Damon, Dylan, all good as usual. On time, repaired, parts saved. Good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am very satisfied with the service I received when my
I am very satisfied with the service I received when my battery to my 2021 Cadillac XT-5 died. A technician was prompt in coming to my condo to jump start my Cadillac. At Luther the service department further diagnosed my battery and charged to optimum capacity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair