Keiser's Automotive Sales & Service

I purchased my used car from Marc and Honey and 3 weeks later the "idiot" light came on. I didn't expect it would be covered under the warranty but thought I should ask. The had me bring it in and checked it for me. It wasn't a covered repair but they fixed it for me for at no charge ! I couldn't be happier and will recommend them to everyone I can.

I took my vehicle to Keiser’s Service Center for an inspection on 6/20/19--this was the first time I have used this garage. An employee called to tell me it would not pass due to the front brake pads being less than the required thickness. He priced replacement of rotors, pads and calipers, also noting that the back pads were thin but would pass and should be checked again in about 5000 miles or they could just do it now as well. I asked why do the calipers need to be replaced, and he stated, "Because they are rusted." I then asked if they work and he said yes, but one of the slides looked to be hanging up. I asked if they could just free and lubricate it. He said they could and charge by the hour, but they would rather replace. At that point, I understood their program and told them to replace the pads only. My overall thinking was to cut my losses with them and move on. Marc Keiser made a strange comment that now I understand completely. He said, “Why should I do this work (free the slide and grease it) when I am backed up with good work. My clear understanding now is why simply replace the pads and fix one caliper with minimum profit when they could replace two calipers, two rotors and pads on the front and make more profit for parts and labor. On 10/14/19 with about 10,000 miles since his inspection, I decided to replace the rear brakes and look at the front calipers. I needed to add a cheater bar to remove all five of the lug nuts on the rear right side because the lugs were significantly over tightened. They were on at well over the 80-foot pound spec. On 10/16/19 I took the vehicle back to Keiser’s to have them break free the other over tightened lugs (I had checked them all). His wife stated that they always hand torque the nuts to which I replied that it was probably a mistake, and I would like them corrected. Marc reluctantly (complaining that was raining) came out with a long torque-wrench and supposedly set it for the required 80 foot pounds. He lifted significantly and asked if I heard his wrench click. That being said if the selected toque (80 foot pounds) is achieved the wrench clicks; however, you can still rotate the wrench (fastener) to whatever you have the strength to apply. He loosened each and retightened. That’s when his lack of professionalism and hostile personality really came to light. We went back and forth with him asking me if I had my wrench calibrated lately; that maybe I need to hit the gym more; was I saying he was lying, and that they were all hand-torqued correctly (while only doing one wheel)--he was getting really defensive and aggressive. At this point I said to him that the last time I was here for the inspection you were concerned about me posting something negative, and I said I would not and did not, but this time you can count on it. He then threatened to sue me and followed me to my car getting in my face very antagonistically, saying "Come on, let’s do this!" I asked, “Do what?” when his wife wisely stepped between us to presumably save him. I then simply laughed at him and told her she should get him some pills. Trust me this is all true. I have never posted a review positive or negative prior for anything but felt compelled to warn others of this and his aggressive disposition. Be careful, and I hope you find a good, honest garage.

I was very nervous about buying a used car. Honey and Mark answered all of my questions and were very patient with me. They walked me through the process and now I have a great car. I will return to Keisers again!