Reviews
Write a reviewI purchased a 2011 Honda Accord from this dealership in
I purchased a 2011 Honda Accord from this dealership in 2021. It turned out they didn't have the title and weren't able to get the title within a reasonable amount of time. Luckily they had a very similar Accord which was a 2010 with more miles, but was a little cheaper so we made a deal to switch to that with an adjustment in the price. The car had an air bag issue with the passenger seat they were never able to resolve after multiple attempts so they lowered the price and I had my mechanic fix it. I also had to get a brake job and repair a transmission line after the fact. My fault for not getting the car inspected by my mechanic first, but logistically it wasn't really feasible. The car also needed a catalytic converter, which the dealership DID replace! Now, one and a half years later I have a check engine light sign on my dashboard. I take it to my mechanic (highly regarded in my community) and he tells me the code is the catalytic converter. He tells me he believes they are warrantied for 8 years or 80,000 miles, whichever comes first, and I should contact the dealer about getting it replaced under the warranty. I called the dealer and got nothing but an ugly argument about how they warranty a car for only thirty days regardless of the new part that was installed in it. They tell me it's a "Used Car" as if I should have no expectations. I got nowhere with them. I filed a complaint with the Department of Consumer Affairs. Bottom line: I would definitely NOT recommend this dealership to anyone. P.S. While I was in the process of purchasing the first car two men showed up and got into a very heated discussion with the owner/manager about how they purchased a vehicle that they later discovered had some major structural damage and they wanted their money back. The owner took the discussion outside where it got so heated, looking out the window, I thought it would come to blows. My fault for continuing with the transaction, but I badly needed a car at the time and really liked that one. Let this be a cautionary tale. Don't deal with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Treated me like family.
Treated me like family. Best dealer experience in years. The place to buy a quality pre-owned car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
No good
Going to see the car don't start no even clean garbage inside the engine interior nasty i was really surprised for 17.000 dollars car need better sale person
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sold out from under me 😡
Was told I didn’t need to put money down to hold car made arrangements and bought train tickets to pay cash and pick up vehicle Thursday called to confirm Tuesday they said it was sold why not tell me u must put a deposit it hold I even put car on my insurance super upset
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealer Fee!!!!
Dealer Fee for this dealer is outrages!!! I was ready to buy the car when the salesman told me about the dealers fee. Almost 1600 if not a little over the 1,600 just for a used car. Not worth it!!!
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Eugene Smith
I found & bought a 2009 Subaru with 110,000 miles from X-Cell. It has turned out to have been a treat deal. Mike was very professional to do business with. he and Jessica & Carrie were a pleasure. U am happy with this car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
excellent customer service,mike very nice guy
Mike he is very nice guys,he do my financial process he work hard to get me into my car thanks I recommend this dealers t
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Cinthia, Thank you for your recommendation. We really appreciate it. Travel Safe. Best Regards, Mike
Frank
Excellent people good price and fair people Go Place decent Go quality cars Not too far from the highway 80 in a state Mickey he is a very friendly man and responsible person I love the fact that I got myself a car there thanks you Mickey
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Francisco, Thank you very much for your review. We hope you are enjoying your recent purchase. We look forward to serving your automotive needs in the future. Travel Safe. Take Care, Mike
2012 Subaru Forrester
This company is terrific! I came looking at a 2012 Subaru, but noticed the quality of all the cars on his lot. Mike is great. He's easy going, not at all pushy and really wants to do the right thing. The price was fair, and Mike went out of his way to take care of me and make the deal go through easily. He even gave me a full tank of gas. I very highly recommend this company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, Thank you very much for the awesome review, it was very kind of you to comment on the quality of our cars. We hope you enjoy driving your vehicle and glad the process was easy for you. We really appreciate your business. Thank you very much. Travel Safe. Best Regards, Mike
2004 Honda Accord EX V6 Fully Loaded
I brought a 2004 Honda Accord August 24th from Xcell Motors and would by another vehicle from there again too! Mike, was very professional, honest, helpful, and very humble! He even offered to get my car painted(which I am going to do real soon) and gave me $20 to get my car wash because I didn't have time to wait. Thanks Mike! I wish you nothing but the BEST my Friend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kahliff, Thank you for your review and for your recent purchase. We really appreciate your business. We wish you nothing but the best and look forward to seeing you soon. Best Regards, Mike
