Reviews
Impreza owner
They really spent the time with you to explain everything. And they actually went out of their way to look up things that we really didn't need to know immediately. That's customer service! Couldn't ask for a better experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vanessa, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
My first SUBARU FORESTER TOURING
The first Subaru dealership I went to. I was asked by a person. Can I help you? Yes I want to buy a 2022 FORESTER TOURING. USING MY 2018 FORD EXPLORER LIMITED AS A TRADE. HE SAID I CANNOT HELP YOU. BUT I WILL GO AND GET SOMEONE WHO CAN HELP YOU. That person was in a office in the dealership. That person did not come out of office. But sent this same person out to me and basically said he is not available. So my wife and I left.. We then left the area and drove several miles to another city. We arrived. I went in while my wife waited in my VEH. As soon as I entered the showroom a salesperson said May I help you? With in 30 min. In June of 2022. A order was processed for my 2022 Forester Touring. During this process one of the co owners of business came in and he & I were introduced. Three months later this past OCTOBER 20 I took delivery of my order. I was given a tour of business, I was given the opportunity to purchase an extended warranty. I was also advised my VEH could be serviced at my local DUTCH MILLER DEALERSHIP, THAT SELLS MULTIPLE MAKES OF AUTOS. So I would not have to drive to another city for service. I was kept informed of delivery and a appointment was set for pickup. Also a appointment was set for a tech to make sure my wife and I understood the electronics of the SUBARU. ALSO SET MY WIFE UP TO THE NEW SAFETY FEATURE OF EYE SITE which is. Standard safety of the FORESTER. Which was the primary reason of purchase. The high rated National safety record. Also the great gas mileage and comfortable drive experience for myself and my wife.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Frank, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dutch Miller Subaru
Very professional, fast service. I had state inspection performed and needed new windshield wipers. They contacted their parts department and had the new wipes in stock. The price was reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Put customer service back in your dealership
Appointments don’t mean anything here, mine was at 930am for radiator flush and oil change didn’t get car back till next day BAD SERVICE HERE
- Customer service 2.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Paul, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to Chad Ussery at chad@dutchmillerauto.com or (304) 340-4500 and we will do our best to make this better.
Satisfied Customer
Dutch Miller Subaru Service is great! We have always been very satisfied with their facilities, service work, expertise, and friendliness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Great Dealer with super employees
I went to Dutch Miller Subaru just to look at an Impreza, not intending to buy. At Dutch Miller, Britney Stamper really impressed with her knowledgeable about questions I asked. We went inside and Britney Stamper and Reece Miller worked up some numbers and figures for the purchase of a new car. To be honest Britney and Reece made it so easy, I purchased a new Impreza "when I was only coming to look"! Britney and Reece were just super great people to deal with. Great place with great people!l
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
Lynn S. Customer
IF THERE WAS A PROBLEM BELIEVE ME YOU WOULD HAVE HEARD FROM ME !!! ALL WAS FINE
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Ordering and receiving new car
First time ordering a car (due to no inventory in these crazy times). Even though it took 3 months to be delivered, my salesman Jaime kept us updated on progress. Car was a gift to my daughter, a new driver. They placed car in showroom with a bow and balloons on it since it was 2 days after her 19th birthday. Helped make the day extra special!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jeffrey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Regularly Scheduled Service
Purchased a Subaru Forrester in 2021. Excellent experience on all levels.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!
Great service Dept
60 month service, started promptly, done early!great communication re status of service.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase