Towbin Kia

Over priced will never do business there again payed $290.00 just for a Oil change and a rear view interior mirror customer service was the worst I ever experienced at a dealership

I highly recommend the service department, not the sales department. The sales department is unprofessional and out of control. My experience with the service department was excellent as always—Ed was fantastic, as usual (Joe is great, too, from my experience). However, the service waiting area was extremely unpleasant. While waiting, it was clear that the sales floor staff had little regard for the comfort of service customers. The environment was chaotic and unprofessional, with multiple music sources playing simultaneously, a salesperson whistling non-stop for hours, and loud conversations being shouted across the room. Many customers, myself included, were visibly frustrated—trying to tune out the noise with headphones or searching for a quiet corner to read, work, or simply wait in peace. The lack of consideration from the sales staff made the atmosphere stressful and unwelcoming. Based on that experience alone, I would not consider purchasing a vehicle here. That said, the service department remains a bright spot—professional, courteous, and a pleasure to work with.

I highly recommend Towbin Kia. They have always been easy to work with and able to meet my needs. We have purchased two new cars and had a great experience with both. In addition, we will continue to use the service department for regular vehicle maintenance as they always do a good job at reasonable price, while keeping our vehicle up to date.

Great dealership and no hassles. Once I decided on a vehicle, I was in and out in under 2 hours with my new car. Everyone there was incredibly helpful and nice. Would definitely buy another car in the future from them!

Very disappointed with the service I received, the guy behind the computer and confirming prices made us feel unwelcome and kicked us out, after years of good experiences with Kia, one employee is ruining an entire branch!

Towbin Kia dealership in Henderson is a wonderful place to go to if you’re interested, any purchase of aa car or potential lease. My personal experience there is Alwayspositive experience. All staff there is like a family. They’re kind, professional and accommodating. I recommend this dealership to anyone who wants to purchase a Kia.

Horrible customer service. Brand new car sold w one key and they promised to deliver the 2nd key, which is in stock, and we are having issues with the salesperson following through to help arrange. Completely unacceptable.

Negotiated a cash price in a 2024 Telluride. Signed their offer sheet and said I needed wire instructions so I could pay for the car. Salesperson came back and said that “I needed to do him a favor and finance the car because he did me a favor on the price”. I refused and he told me that he was “losing money on the deal” and I told him that he was a fool to sell a car at a loss. He said no deal and walked away. All AFTER i signed THEIR offer sheet. Unethical and unprofessional. Don’t waste you time.

I had a great experience with Towbin Kia. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon.

I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one available to answer my question.