Audi Jacksonville

Bought a brand new Audi a week ago, told the GM that my window was scratched he said not going to help you file claim with your insurance. GM customer service attitude is the worst experence ever. Buy a Hyundai they treat you a million times better without the expensive cost! Will not ever do business with Audi of Jacksonville ever again.

Servicing my vehicle at Audi Jax was a breeze. It also happened to be a bit cheaper than Porsche Jacksonville. I will have my next service done here for sure!

i was ready to buy a use car from this dealership I ordered an inspection but they sold the car without a contact.now I have to pay the inspcter anyway for nothing.nasty people

I have only had my car serviced here since purchasing it. I have complained about a noise since the first time bringing in the vehicle while under warranty. I complained about the noise every time I had the car in for regular service. They could never diagnose the noise or issue. First time in for service since my warranty ran out and they diagnosed and found the issue immediately! The service person Jess even brought it up after moving the car while checking it in. She was then combative saying that the noise was different than what I had reported numerous times before. It was almost $3k to fix. The noise is gone. Amazing, how issues can be fixed once your warranty runs out! I wrote the service manager an email and never got a reply. I was also refused a loaner at first. When picking up the car Jess was too busy to have a conversation and the service manager was unavailable. I asked the guy who helped me when I picked it up and asked if they found the source of the noise if this wasn't it? He said he didn't know what I was talking about and that there were no notes about a noise.

Took my car in service at the Jacksonville location where they had to take my front bumper off and the under engine cover off for some testing do to my front sensors lights were on. Upon "their finding" the told me my car was in a front collision which wouldn't be covered by warranty. I told them not to my knowledge. After doing a half xxx job they decide to put my bumper back. Mind you this is months later I decided to take my car to Audi North Orlando for service. Within the hour my service advisor came in the show room to ask me to come see you car in the shop.1 my front bumper was put back all messed up to the point where it wasnt line up right. 2 missing screws from the inside finders facing my front tires were missing. Another word they were never put back. 3 my top front bumper cover was missing. 4 my ACC was just laying on the front bumper.5 my under engige cover was missing- never put back. Basically they did not fix my car. They basically did a completely garbage job. They even charge my credit card for what I don't know. My service advisor was a complete waste. I would have been better off at a kia dealership. Never in my life I would have expected this from an Audi dealer. If it wasn't for the Audi dealer in Sanford professional tech I wouldn't never of know what the did to my car. I was able to post some pictures of the Audi of Jacksonville did so everyone is aware of the type of service that's expected. I'm now driving my S3 with no under engine cover or top front bumper cover. I will be calling Audi directly to see if they can do something about this horrible service.

On 09/24/2024 I traded in my car for an Audi Chronos 2023 model. Before I committed to the deal, I spoke with Myles to check with him on the car and asked him if there was any damage on the vehicle and if the car came with 2 keys and was in perfect condition He replied there was a small scuff to the wheels they were taking care of and the vehicle did have 2 keys. So far so good On the day of delivery by Myles, he apologized that he did not have the 2nd key, and the previous owner was delivering the 2nd key to them on Friday which he would forward to me. I have this confirmed in numerous emails from Myles. I was not advised of this before the delivery, or I would not have moved forward with the deal until they got the 2nd key. I did not think this would be an issue at the time. As the following week ended, I still did not have my 2nd key. Then the 2nd week ended and still getting the runaround. I also noticed when the car was delivered the trunk was missing the pull-out cover that I assume was with the original car. Myles advised me, and he told me the previous owner had moved and thinks his wife had moved it, but they are trying to reach him. Over 2 weeks went by and still no Key 60 + emails backwards and forwards getting a runaround. I also spoke with the sales manager Andy Medina + 10 emails to him. He did call me and advised me that he was no longer the sales manager, but he would reach out to a gentleman called David who is now the sales manager to contact me to sort out the issues I never got a call. The car was over $50K Certified Preowned so I would expect the keys, and the trunk cover to be with the car. After numerous calls and texts, the dealership blocked my texts going to them as I advised them, I was going to leave a negative review on car sites and report them to the BBB – They did not seem to care once they made the sale so I would not recommend this dealer to other prospective customers as blocking my text messages is not acceptable I do have an image of the block on my phone. I want the dealer to do several things A) Supply me with a new key and pay for the programming. B) Arrange a new key to be supplied at my local Audi Dealership. I believe the previous owner had an IOU for the key so why not send me the key and send them the bill? I must say that I am disappointed with this dealership which ran away from its obligations once they made a sale, I see similar issues from other purchases of cars from them on the BBB complaints with the dealership not following through once a sale is made

I would caution anyone who's considering doing business with this dealership. Their staff is unprofessional from from entry position tellers to upper management. My husband and I stopped by the dealership on 5/19/24 to look at a truck. Their hours state 12pm-5pm but they do not schedule staff to support these hours. My husband and I waited for hours for a salesman to show us the vehicle. We took it for a test drive and were given the run down on what was included in the sale of the truck. Once back at the dealership we waited even longer to speak to a sales manager to work on paperwork. After it was all said and done and we spent the ENTIRE day at the dealership we then had to return at a later date to sign off and get the keys, again due to their staff shortage. We returned that following Wednesday. When we went to the teller to pay the down-payment the girl seemed very overwhelmed and was short and curt. She then proceeded to fumble around and miscalculated the money handing us back change that wasn't due. We tried to point this out to her and she continued to escalate her attitude. We walked away. We sat down with the sales manager to sign the paperwork and were handed one key instead of the two we were promised by the salesman. Yet again, instead of handling the issue in a professional manner, the sales manager dismissed us and stated "that's not my department" and washed his hands of us. At this time another manager approached us in regard to the down-payment/money back issue. We attempted to explain what happened to the mamager and the teller who had assisted us then began raising her voice and talking over us, ultimately escalating to yelling and screaming. She was sent away to the back and we continued our conversation with the manager and handed back the $4.68 that she miscalculated. Once that issue was resolved we then were handed off to a THIRD manager to try and resolve the key issues. Needless to say we left that day with a truck and a bad taste in our mouth. Fast forward 30-days later and yet another issue from this dealership has reared its ugly head. Due to their negligence and short staffing they did not process our paperwork correctly. They failed to submitt the proper insurance documentation for the truck and the state suspended my license for uninsured motorist. In the 17 years that I've been licensed to drive in this state I have NEVER had an issue with insurance or my license until I let this joke of a dealership handle my sale and paperwork. Ontop of that we were told that anytime we were back in Jax they would handle the key issue and provide an additional key at no cost as originally promised. We have made multiple calls and left numerous messages over the past 30 days to set this up with absolutely NO reply. I will never recommend Audi Jacksonville Dealerhsip to anyone, ever. They were horrible from start to finish and are still negatively impacting me.

I would caution anyone who's considering doing business with this dealership. Their staff is unprofessional from from entry position tellers to upper management. My husband and I stopped by the dealership on 5/19/24 to look at a truck. Their hours state 12pm-5pm but they do not schedule staff to support these hours. My husband and I waited for hours for a salesman to show us the vehicle. We took it for a test drive and were given the run down on what was included in the sale of the truck. Once back at the dealership we waited even longer to speak to a sales manager to work on paperwork. After it was all said and done and we spent the ENTIRE day at the dealership we then had to return at a later date to sign off and get the keys, again due to their staff shortage. We returned that following Wednesday. When we went to the teller to pay the down-payment the girl seemed very overwhelmed and was short and curt. She then proceeded to fumble around and miscalculated the money handing us back change that wasn't due. We tried to point this out to her and she continued to escalate her attitude. We walked away. We sat down with the sales manager to sign the paperwork and were handed one key instead of the two we were promised by the salesman. Yet again, instead of handling the issue in a professional manner, the sales manager dismissed us and stated "that's not my department" and washed his hands of us. At this time another manager approached us in regard to the down-payment/money back issue. We attempted to explain what happened to the mamager and the teller who had assisted us then began raising her voice and talking over us, ultimately escalating to yelling and screaming. She was sent away to the back and we continued our conversation with the manager and handed back the $4.68 that she miscalculated. Once that issue was resolved we then were handed off to a THIRD manager to try and resolve the key issues. Needless to say we left that day with a truck and a bad taste in our mouth. Fast forward 30-days later and yet another issue from this dealership has reared its ugly head. Due to their negligence and short staffing they did not process our paperwork correctly. They failed to submitt the proper insurance documentation for the truck and the state suspended my license for uninsured motorist. In the 17 years that I've been licensed to drive in this state I have NEVER had an issue with insurance or my license until I let this joke of a dealership handle my sale and paperwork. Ontop of that we were told that anytime we were back in Jax they would handle the key issue and provide an additional key at no cost as originally promised. We have made multiple calls and left numerous messages over the past 30 days to set this up with absolutely NO reply. I will never recommend Audi Jacksonville Dealerhsip to anyone, ever. They were horrible from start to finish and are still negatively impacting me.

Scott Robeson has been an exceptional help in my car-buying journey, assisting me with the purchase of an Audi twice now. Each transaction with Scott has been nothing short of excellent. He consistently demonstrates honesty, transparency, and a genuine commitment to finding the best vehicle to meet my needs. Scott’s patience and willingness to explore various options and scenarios made the purchasing process smooth and stress-free. His authentic approach ensures that the experience is always positive. I highly recommend Scott to anyone looking for a trustworthy and reliable car-buying experience. Thank you, Scott, for your outstanding service!

Wasn’t treated fairly and was completely taken advantage of. Sadly they ripped me off