Sanger Chevrolet GMC

The problem was first described as a warranty issue with a 7–10 day repair. 14 days later, I was told it was rodent damage (non-warranty) and wouldn’t provide an estimated time it would be finished. Three separate times, I was told I’d receive a call back and never did. One of those times, the service rep was unreachable for four business days and no one else could give me an update. I was told different things each time I called, including conflicting statements about whether or not I was on the courtesy list for a loaner car. My insurance adjuster had to follow up multiple times because the service center delayed sending estimates and photos. I requested an oil change while the truck was in their possession; they agreed but returned the truck without it, stating, “I’m not going to lie to you, I didn’t have it done.” When I asked if they could reassemble the truck so I could drive it while waiting for parts, I was told yes, but only if I paid extra for the reassembly. Parts were only ordered after insurance approval 4-5 weeks into the process, despite assurances they would look into ordering sooner. After 5 weeks in the shop, the truck was returned dirty and unfinished (oil change not done), with just one hour’s notice before closing time. Overall sentiment was essentially “our mistake, your problem,” with little effort to make things right. After obtaining three vehicles from this dealership in the past, I will not return for service or sales, which is a shame since the sales staff were nice. After this experience, I will not give them my business again.

The problem was first described as a warranty issue with a 7–10 day repair. Two weeks later, I was told it was rodent damage (non-warranty) and wouldn’t provide an estimated time it would be finished. Three separate times, I was told I’d receive a call back and never did. One of those times, the service rep was unreachable for four business days and no one else could give me an update. I was told different things each time I called, including conflicting statements about whether or not I was on the courtesy list for a loaner car. My insurance adjuster had to follow up multiple times because the service center delayed sending estimates and photos. I requested an oil change while the truck was in their possession; they agreed but returned the truck without it, stating, “I’m not going to lie to you, I didn’t have it done.” When I asked if they could reassemble the truck so I could drive it while waiting for parts, I was told yes, but only if I paid extra for the reassembly. Parts were only ordered after insurance approval 4-5 weeks into the process, despite assurances they would look into ordering sooner. After 5 weeks in the shop, the truck was returned dirty and unfinished (oil change not done), with just one hour’s notice before closing time. Overall sentiment was essentially “our mistake, your problem,” with little effort to make things right. After obtaining three vehicles from this dealership in the past, I will not return for service or sales, which is a shame since the sales staff were nice. After this experience, I will not give them my business again.

My Name Mike I drove to Sanger from Merced to buy to Chevy Silverado. It was worth the drive.The young man Kevin the salesman did great job working with me!! The sales manager and credit guy sorry forgot there names. Great Job to all!!! I would definitely recommend going there!! Check in with Kevin. Thanks

I would give it a zero star if I could all because of the service department. John has been our service advisor on both issues I've had on the truck and issues with our car as well. Every single time he's been extremely rude, unprofessional and arrogant. Hee doesn't belong behind the desk at any service counter.

Very helpful. Experience the management and the employees were courteous informative. At this point I am still in search of a vehicle but would gladly work work with these individuals again?Thank you

They took all my info, ran my credit and we reached a deal. Truck was said to “be in the back”. Deal was made, all except for papers signed… on my way to get the truck, they called and said they sold it. Promised the deal, but did not keep their word. Bad dealer. I would avoid these people, they are shady for sure.

Baldimero, Aaron and Alfredo What a Great Sales Department Got All the Paperwork Done in a Great amount of Time Truck Was What i wanted

They try to upcharge a mandatory fee of $2495 for accessories on USED vehicles that are pre-installed from the manufacturer like Lojack. Its used! you guys didnt install anything! just scamming people. its fraud

The service department tried to scam me with a pair of rotars that had to be ordered from Michigan and charge 1000. I took it to my mechanic and he turned the rotars and they are like brand new for 180. The car has 22k miles on it less than a year old. Terrible service department

Your dealership is outstanding from the employees answering the phone to your service writer Dan are top notch. I took my vehicle in there for the first time and got outstanding service from everyones involved what a credit to your establishment if it wasn’t for Dan directing me to my extended warranty 40 mile range policy I would of had it service there and cost me thousand of dollar which after reading the policy that Dan suggested was covered under my warranty what a outstanding staff you have in these days of deception and non caring staff you should be proud of them as I am thank you guys so much