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Star Auto Hawaii

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (7 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Star Auto Hawaii from DealerRater.

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I apply already but im not aproved cause i dont have yet

I apply already but im not aproved cause i dont have yet paystub for 6months…

I apply already but im not aproved cause i dont have yet

I apply already but im not aproved cause i dont have yet paystub for 6months…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Give me back my money!!

If I could give zero stars I would!! This dealership sold me a modified VW GTI. The modifications included no muffler, no catalytic converter, no resonator and a huge straight pipe running from the turbo to the tailpipe. The sales person basically pushed a warranty on me saying I really needed it. I paid over $3,000 for that warranty only later to find out the warranty is basically worthless! The warranty place told me they do not do warranties on modified vehicles such as mine and the sales person should have known better that they don’t do warranties on modified vehicles. I have spent two years trying to get my money back. I submitted everything they required. It’s alway one thing or another with them and now my phone messages get unanswered and my email get ignored. I’m tired of waiting!! Don’t do business with this company they are crooks!!

Give me back my money!!

If I could give zero stars I would!! This dealership sold me a modified VW GTI. The modifications included no muffler, no catalytic converter, no resonator and a huge straight pipe running from the turbo to the tailpipe. The sales person basically pushed a warranty on me saying I really needed it. I paid over $3,000 for that warranty only later to find out the warranty is basically worthless! The warranty place told me they do not do warranties on modified vehicles such as mine and the sales person should have known better that they don’t do warranties on modified vehicles. I have spent two years trying to get my money back. I submitted everything they required. It’s alway one thing or another with them and now my phone messages get unanswered and my email get ignored. I’m tired of waiting!! Don’t do business with this company they are crooks!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Not talkative or friendly.

Not talkative or friendly. Very odd. When I provided reasoning for lower price, the next email I got was a complete denial from the manager. They're looking to rob customers it seems.

Not talkative or friendly.

Not talkative or friendly. Very odd. When I provided reasoning for lower price, the next email I got was a complete denial from the manager. They're looking to rob customers it seems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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LIARS AND CHEATERS

Told me lies to get me to buy a vehicle that was unsafe to drive, THEY COULD HAVE KILLED SOMEBODY CLAIMING THAT THE VEHICLE RAN AND DROVE GREAT WHEN IN FACT THE REAR AXLE WAS LOOSE

LIARS AND CHEATERS

Told me lies to get me to buy a vehicle that was unsafe to drive, THEY COULD HAVE KILLED SOMEBODY CLAIMING THAT THE VEHICLE RAN AND DROVE GREAT WHEN IN FACT THE REAR AXLE WAS LOOSE

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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CHEATERS - LIARS

Please don't purchase any vehicles from this auto dealer. They are cheating and lying. I bought a bus but they didn't reveal that registration was expired for 2 years. I found it later and they want me to pay half of the fees. Not fully honest. My mechanic found that Cadylac Converter was missing. They didn't tell me in advance. It is cheating. I asked to fix it or adjust the price of purchasing price and they said they will fix it, so trusted thus company and later my mechanic said they didn't put the right part and welding is not complete so it makes big noise. I complained about it and manager Tia said she trust their mechanic, which means they fixed correctly. It is lying. She said she will talked to the owner and get back to me. I waited 3 days, but no responses. I visited the office and she gave me lots of excuses not to be responsible. I briefly mentioned that I may take this matter to the court and she said I threatened her. She stop talking to me. This dealer is not honest and cheating and lying to customers. Be extreamly careful.

CHEATERS - LIARS

Please don't purchase any vehicles from this auto dealer. They are cheating and lying. I bought a bus but they didn't reveal that registration was expired for 2 years. I found it later and they want me to pay half of the fees. Not fully honest. My mechanic found that Cadylac Converter was missing. They didn't tell me in advance. It is cheating. I asked to fix it or adjust the price of purchasing price and they said they will fix it, so trusted thus company and later my mechanic said they didn't put the right part and welding is not complete so it makes big noise. I complained about it and manager Tia said she trust their mechanic, which means they fixed correctly. It is lying. She said she will talked to the owner and get back to me. I waited 3 days, but no responses. I visited the office and she gave me lots of excuses not to be responsible. I briefly mentioned that I may take this matter to the court and she said I threatened her. She stop talking to me. This dealer is not honest and cheating and lying to customers. Be extreamly careful.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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These guys sold me a complete lemon. The vehicle costs...

These guys sold me a complete lemon. The vehicle costs twice as much to repair then I paid for it. It drove for one month and the power steering died the whole system is bad plus a host of other issues. The dealership promised us they had a mechanic look over the car before it came on to the lot

These guys sold me a complete lemon. The vehicle costs...

These guys sold me a complete lemon. The vehicle costs twice as much to repair then I paid for it. It drove for one month and the power steering died the whole system is bad plus a host of other issues. The dealership promised us they had a mechanic look over the car before it came on to the lot

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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do not buy

They sold junk car..I bought car...it was trash...i will never buy car...star auto ..do not buy..this dealer

do not buy

They sold junk car..I bought car...it was trash...i will never buy car...star auto ..do not buy..this dealer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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