Bical Auto Mall

The salesperson, Charlie Albanese provided excellent customer service. He was courteous, respectful, and took time to answer my questions and demonstrate the features. Upon picking up the vehicle he helped me set up various settings. It was a pleasure to work with him. Over the years, a bought or leased many vehicles through Charlie.

Terrible service, incompetent they treat you like you are a moron. My 2025 Chevrolet equinox went in for the first service On January 3, 2026 simple lube oil filter oil change oil percentage was at 19% and the tire rotation and relearn. 6000 miles on the vehicle .They did the vehicle and told me it was all done completed when I went to leave with the vehicle and started it. The tire warning light was on Going through the screen in the menu that it had no signal from the left front tire immediately shut the car off and went back in the facility. The service manager immediately said without even telling him what’s going on tire light yes of course what’s the problem I ask he tells me they tried to reset it four times and I don’t have an appointment for diagnostic today. He only 19 has two technicians there. I didn’t come in for diagnostic because the vehicle had no problems. No lights vehicle was scanned and written up and looked over by the service writer vehicle is immaculate condition them not knowing that I have been an automotive service professional for 45 years. Just try taking the wall over your eyes Telling me that he can’t do it and that I says well the TMS diagnostic is simple being a professional that worth taking me no more than seven minutes to do with a TMS relearn tool OK so even if they didn’t have a sensor if it was faulty, they could’ve just told me and explained it to me and made arrangements for another day instead of treating you like an idiot And very, very poor service performance.So I advise you to be careful and be on your toes because if they tried doing it to me who is a professional I can’t imagine what they would do to the regular general public and customers this is not a place that is customer friendly and you wanna go. They called me the following Monday morning and ask if I want to bring the vehicle in. I told him you think I am a moron or something in the interim I went to another Chevrolet dealer the same day on that Saturday and they took me in and welcomed me with open arms, diagnosed the problem ordered the part and set an appointment up for me to go back to have the vehicle returned and did it professionally and promptly quick and easy in and out that dealer should be commended, which is Island Chevrolet.

I have been a customer for 20+ years. Throughout that time I have been serviced by Charlie Albanese.

Very happy with the way Charlie and the rest of the staff took care of me!

Great service, great price, friendly staff, beautiful cars with big inventory! Been buying from them for 25 years about 10 cars now!

Charlie come through again for us. We've been leasing through Charlie and Bical for the last 9 years and he's always taken care of us. Charlie is more like family now and we couldn't be any happier.

Charlie Albanese is one of the most caring and helpful salesman I have ever met. I have been dealing with Charlie sinde 2017. He has always maintained a professionalism that always makes me feel very comfortable. I like visiting the Bical Dealership in Brooklyn. The staff is very welcoming and friendly.

Charlie was the best! I drive 2 hours for this specific dealership and it is worth it!

Very professional and always helpful. Always very accommodating and responsive. Looking to help out always

Bical Auto Mall has a terrific staff who have taken care of my auto needs for years.