Reviews
I drove from PA for this specific dealership because they
I drove from PA for this specific dealership because they are so supportive and knowledgeable. Charlie Albanese is so helpful and respectful.
I drove from PA for this specific dealership because they
I drove from PA for this specific dealership because they are so supportive and knowledgeable. Charlie Albanese is so helpful and respectful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Merrie! Choosing Bical Auto Mall and making the trip from PA truly means a lot. It’s wonderful to hear that Charlie provided helpful and respectful service, and knowing the team’s knowledge made a positive impact makes the experience even more rewarding, looking forward to seeing you again. Best, The Bical Auto Mall Team
I have been a customer for 20+ years.
I have been a customer for 20+ years. Throughout that time I have been serviced by Charlie Albanese.
I have been a customer for 20+ years.
I have been a customer for 20+ years. Throughout that time I have been serviced by Charlie Albanese.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vincent, thank you for your loyalty over the past 20 years! We're happy to hear about your positive experiences with Charlie at Bical Auto Mall. We appreciate your continued support and look forward to serving you for many more years to come. Please feel free to share your experiences with others. Best, The Bical Auto Mall Team
Very happy with the way Charlie and the rest of the staff
Very happy with the way Charlie and the rest of the staff took care of me!
Very happy with the way Charlie and the rest of the staff
Very happy with the way Charlie and the rest of the staff took care of me!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Nicholas! We're pleased to hear that you had such a positive experience with Charlie and our team at Bical Auto Mall. We appreciate your kind words and look forward to assisting you again in the future! Best, The Bical Auto Mall Team
Great service, great price, friendly staff, beautiful
Great service, great price, friendly staff, beautiful cars with big inventory! Been buying from them for 25 years about 10 cars now!
Great service, great price, friendly staff, beautiful
Great service, great price, friendly staff, beautiful cars with big inventory! Been buying from them for 25 years about 10 cars now!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Apostolos! We truly appreciate your loyalty over the past 25 years and are thrilled to hear that you have had great experiences with our service and inventory at Bical Auto Mall. We look forward to helping you find more beautiful cars in the future! Please come visit us again soon! Best, The Bical Auto Mall Team
Charlie come through again for us.
Charlie come through again for us. We've been leasing through Charlie and Bical for the last 9 years and he's always taken care of us. Charlie is more like family now and we couldn't be any happier.
Charlie come through again for us.
Charlie come through again for us. We've been leasing through Charlie and Bical for the last 9 years and he's always taken care of us. Charlie is more like family now and we couldn't be any happier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Kai! We're thrilled to hear that Charlie has consistently taken care of you during your nine years with Bical Auto Mall. It’s great to know you feel like family here. We appreciate your loyalty and look forward to serving you for many more years to come! Best, The Bical Auto Mall Team
Charlie Albanese is one of the most caring and helpful
Charlie Albanese is one of the most caring and helpful salesman I have ever met. I have been dealing with Charlie sinde 2017. He has always maintained a professionalism that always makes me feel very comfortable. I like visiting the Bical Dealership in Brooklyn. The staff is very welcoming and friendly.
Charlie Albanese is one of the most caring and helpful
Charlie Albanese is one of the most caring and helpful salesman I have ever met. I have been dealing with Charlie sinde 2017. He has always maintained a professionalism that always makes me feel very comfortable. I like visiting the Bical Dealership in Brooklyn. The staff is very welcoming and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We're delighted to hear about your positive experiences with Charlie and the team at Bical Auto Mall. It's wonderful to know that our professionalism and welcoming atmosphere have made you feel comfortable during your visits since 2017. We appreciate your support and look forward to seeing you again soon! Best, The Bical Auto Mall Team
Charlie was the best!
Charlie was the best! I drive 2 hours for this specific dealership and it is worth it!
Charlie was the best!
Charlie was the best! I drive 2 hours for this specific dealership and it is worth it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Merrie! We truly appreciate you making the drive to Bical Auto Mall and are thrilled to hear that Charlie provided you with such excellent service. We look forward to welcoming you back on your next visit! Safe travels! Best, The Bical Auto Mall Team
Wonderful service
Very professional and always helpful.
Very professional and always helpful. Always very accommodating and responsive. Looking to help out always
Very professional and always helpful.
Very professional and always helpful. Always very accommodating and responsive. Looking to help out always
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We at Bical Auto Mall appreciate your positive feedback and are glad to hear that you found our team professional and helpful. We always strive to provide the best service possible. We look forward to assisting you again in the future! Best, The Bical Auto Mall Team
Bical Auto Mall has a terrific staff who have taken care
Bical Auto Mall has a terrific staff who have taken care of my auto needs for years.
Bical Auto Mall has a terrific staff who have taken care
Bical Auto Mall has a terrific staff who have taken care of my auto needs for years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Michael! We appreciate your loyalty to Bical Auto Mall over the years. Our team is dedicated to providing excellent service, and it's great to hear that we've been able to meet your auto needs. We look forward to assisting you for many more years to come. Best, The Bical Auto Mall Team
BIcal Auto mall located at 2859 Flatbush ave in Brooklyn
BIcal Auto mall located at 2859 Flatbush ave in Brooklyn has absolutely the worst service experience I’ve ever had at a dealership. From the moment I arrived, the customer service was shockingly unprofessional. While I was trying to explain the issue with my car, the service rep repeatedly walked away from me—to grab food from the buffet area. That should have been my first red flag. I brought my car in because the wireless CarPlay suddenly stopped working. The rep told me it would take 2–3 days to diagnose and repair. When I asked for a loaner, he immediately said none were available. When I asked him to double-check, he gave me an even more absurd excuse: apparently, loaners were “booked for the next six months.” It was painfully obvious he just didn’t want to bother. Later in the day, I called for an update, and that’s when things went from bad to downright infuriating. He tried to tell me my car doesn’t even have wireless CarPlay—even though it was working for months and it’s clearly listed on the window sticker. When I offered to send him a photo of the sticker, he suddenly became rude and defensive, turning the situation around on me with, “Well, what do you want to do with your car?” All I wanted was for them to actually look at the issue and fix it. He then said they needed the car for another day. Fine. But the next day, I called multiple times for an update, and every time I was told the rep was “not available.” I asked to speak with a manager—supposedly none were available either. To make matters worse, they called ME rude, for calling several times (because I wasn’t getting a call back!) At this point, I’m convinced customer service simply isn’t a priority here. Unprofessional, dismissive, and completely uninterested in helping customers. I strongly recommend avoiding this service department.
BIcal Auto mall located at 2859 Flatbush ave in Brooklyn
BIcal Auto mall located at 2859 Flatbush ave in Brooklyn has absolutely the worst service experience I’ve ever had at a dealership. From the moment I arrived, the customer service was shockingly unprofessional. While I was trying to explain the issue with my car, the service rep repeatedly walked away from me—to grab food from the buffet area. That should have been my first red flag. I brought my car in because the wireless CarPlay suddenly stopped working. The rep told me it would take 2–3 days to diagnose and repair. When I asked for a loaner, he immediately said none were available. When I asked him to double-check, he gave me an even more absurd excuse: apparently, loaners were “booked for the next six months.” It was painfully obvious he just didn’t want to bother. Later in the day, I called for an update, and that’s when things went from bad to downright infuriating. He tried to tell me my car doesn’t even have wireless CarPlay—even though it was working for months and it’s clearly listed on the window sticker. When I offered to send him a photo of the sticker, he suddenly became rude and defensive, turning the situation around on me with, “Well, what do you want to do with your car?” All I wanted was for them to actually look at the issue and fix it. He then said they needed the car for another day. Fine. But the next day, I called multiple times for an update, and every time I was told the rep was “not available.” I asked to speak with a manager—supposedly none were available either. To make matters worse, they called ME rude, for calling several times (because I wasn’t getting a call back!) At this point, I’m convinced customer service simply isn’t a priority here. Unprofessional, dismissive, and completely uninterested in helping customers. I strongly recommend avoiding this service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Joe. We understand your concerns about the communication challenges and the confusion surrounding your wireless CarPlay feature during your visit. The team at Bical Auto Mall wants every customer to feel supported throughout the service process, and we appreciate you bringing this situation to our attention. If you’d like to go over anything from your recent visit, please feel free to contact us directly. Your concerns are taken seriously. Best, The Bical Auto Mall Team