Reviews
Write a reviewThese guys don't represent the brand, more like typical
These guys don't represent the brand, more like typical used car sales. Insist you pay for ceramic coating at $800 -a coating you can't take to automatic carwashes-and they also insist after paying for the car it legally belongs to them, until you register the car in your home state (if not in KY) and you pay them sales tax.
These guys don't represent the brand, more like typical
These guys don't represent the brand, more like typical used car sales. Insist you pay for ceramic coating at $800 -a coating you can't take to automatic carwashes-and they also insist after paying for the car it legally belongs to them, until you register the car in your home state (if not in KY) and you pay them sales tax.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ss, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Vehicle sat for 6 months waiting for parts that were back
Vehicle sat for 6 months waiting for parts that were back ordered which caused battery to fail per the dealer. Yet they refuse to cover the cost of the battery after acknowledging that the battery was fine once the vehicle arrived. They missed the battery being faulty during their post repair inspection and test drive and it almost caught on fire while I was driving the vehicle within 600 miles of leaving their shop. Do not take you car here. I would give 0 stars if I could.
Vehicle sat for 6 months waiting for parts that were back
Vehicle sat for 6 months waiting for parts that were back ordered which caused battery to fail per the dealer. Yet they refuse to cover the cost of the battery after acknowledging that the battery was fine once the vehicle arrived. They missed the battery being faulty during their post repair inspection and test drive and it almost caught on fire while I was driving the vehicle within 600 miles of leaving their shop. Do not take you car here. I would give 0 stars if I could.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jacob, Thank you for your review and response to your recent service visit. I apologize for the issues you have been having with your vehicle. The vehicle was not purchased from us and we still went to bat with INFINITI corporate and the reps to get your engine and turbos covered outside the powert rain warranty as a goodwill gesture the manufacture covered over 20k dollars in repairs at no cost to you. You're accurate the vehicle was here for an extended period of time due to an engine backorder out of our control. The battery was in working order on both test drives performed post repair and when the vehicle left our facility, back in your possession for almost a week and the 600 miles you noted before you started having issues. We even rechecked all wiring and charging system yesterday at no charge to you yesterday and found the battery at fault. It is an aftermarket upgraded optima battery not the Factory INFINITI group sized battery designed by engineers for that vehicle. Daryle Morris INFINITI Service Director daryle@infinitinky.com 859-916-6490
Excellent Sales Professionals
Very professional and knowledgeable staff. Our sales representative Mark Suchanek was a great source of knowledge. Casey Head-General Sales Manager was also very helpful. They both made our car buying experience enjoyable.
Excellent Sales Professionals
Very professional and knowledgeable staff. Our sales representative Mark Suchanek was a great source of knowledge. Casey Head-General Sales Manager was also very helpful. They both made our car buying experience enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very professional!
Very professional and the waiting area is very comfortable. The Service Managers are very informative and care about your experience. I highly recommend their sercice.
Very professional!
Very professional and the waiting area is very comfortable. The Service Managers are very informative and care about your experience. I highly recommend their sercice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Easy to do business with!
Very knowledgeable and helpful staff along with fantastic attention to detail. I look forward to working with the team at Infiniti of NKY again very soon.
Easy to do business with!
Very knowledgeable and helpful staff along with fantastic attention to detail. I look forward to working with the team at Infiniti of NKY again very soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Department
I called the service department to make an appointment to have my vehicle serviced. While I was speaking to the service department I advised them that I needed them to pick up my vehicle from my house with a loaner and was told “ We only have five loaners and they cannot loan a vehicle out for an oil change and service on my vehicle”. When I was shopping around for vehicles I bought this infiniti because the salesman kept saying “ when you have your car worked on we can pick it up at your house and leave you a loaner”. Wow was I wrong for believing that. This has happened to me twice at Northern Kentucky Infiniti and after the first time I was advised that it would not happen again. I am in the market again for another vehicle and I will not buy one from them…
Service Department
I called the service department to make an appointment to have my vehicle serviced. While I was speaking to the service department I advised them that I needed them to pick up my vehicle from my house with a loaner and was told “ We only have five loaners and they cannot loan a vehicle out for an oil change and service on my vehicle”. When I was shopping around for vehicles I bought this infiniti because the salesman kept saying “ when you have your car worked on we can pick it up at your house and leave you a loaner”. Wow was I wrong for believing that. This has happened to me twice at Northern Kentucky Infiniti and after the first time I was advised that it would not happen again. I am in the market again for another vehicle and I will not buy one from them…
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen the manager
There was a misunderstanding when I purchased my car. Stephen the manager made sure the problem was rectified. Very understanding, courteous and professional! They are definitely willing to make sure the customer/buyer is well satisfied and please. This dealership is awesome!
Stephen the manager
There was a misunderstanding when I purchased my car. Stephen the manager made sure the problem was rectified. Very understanding, courteous and professional! They are definitely willing to make sure the customer/buyer is well satisfied and please. This dealership is awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
consumer
We purchased a used vehicle at Infiniti of Northern Ky. It was a very positive experience, and the Sales Manager was extremely easy to work with. We would definitely recommend them to others.
consumer
We purchased a used vehicle at Infiniti of Northern Ky. It was a very positive experience, and the Sales Manager was extremely easy to work with. We would definitely recommend them to others.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Incredible staff,KOREY and Sara in service
KOREY is a true gentleman, outstanding customer service, pressure free atmosphere, handled me with Respect, truly concerned about me and my car. This dealership has outstanding and friendly people. Best customer service out of over 30 dealerships I have seen in 40 years of owning cars, you guys are the Pinnacle
Incredible staff,KOREY and Sara in service
KOREY is a true gentleman, outstanding customer service, pressure free atmosphere, handled me with Respect, truly concerned about me and my car. This dealership has outstanding and friendly people. Best customer service out of over 30 dealerships I have seen in 40 years of owning cars, you guys are the Pinnacle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase