Reviews
I got to work with Gator Jay the internet Manager - he
I got to work with Gator Jay the internet Manager - he knew what I wanted and didnt try to up sale me on anything. He was very knowledgeable about the Subaru Lineup. Not very often that you leave a car dealership making a new friend but with him you definitely do.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
shomeare1974, thank you for sharing 5-stars! We're glad to hear Gator Jay was knowledgeable and friendly! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!
Reggie was very helpful and informative about the car.
Reggie was very helpful and informative about the car. Finance department was also helpful and worked with me. I would go back again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
blazierjudy, thanks for your praise and mention of working with Reggie in sales! We appreciate your feedback and pleased to hear that he was informative throughout the process. Please let us know when we may serve you additionally. Thanks again!
Great service by Maria and her team.
Great service by Maria and her team. They kept me posted at any step of the process and gave me a nice loaner car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
speluffo72, thank you for sharing 5-stars! We're glad to hear Maria kept you posted and gave you a nice loaner car! We appreciate your feedback and look forward to serving you additionally next time! Take care!
Service is the best!
Service is the best! Maria is my service advisor and she has been great. She's easy to communicate with and makes my service and repair visits run smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
vtortor, thank you for sharing 5-stars! We're happy to hear Maria is great and easy to communicate with! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!
Leaving town the next morning - These guys got me in fast
Leaving town the next morning - These guys got me in fast and got the issue resolved fast. Great work, great experience…
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
ccm3, thanks for sharing praise regarding your experience with us in service. We're pleased to hear our team got you in and out quick. We look forward to future opportunities to serve you. Thanks again!
Went for an oil change and the tire rotation.
Went for an oil change and the tire rotation. The car was returned earlier than the estimated time of the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Agh, thank you for sharing 5-stars! We're glad to hear your car was returned sooner that estimated! We appreciate your feedback and look forward to serving you additionally next time! Take care!
Reggie was very nice and informative about the car we
Reggie was very nice and informative about the car we wanted to purchase. Him and the finance gentleman were very pleasant to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paola, thank you for sharing 5-stars! We're glad to hear Reggie was nice and informative! We appreciate your feedback and look forward to serving you additionally next time! Take care!
Liars Liars ESP TAMMY THE SERVICE MGR they destroy your
Liars Liars ESP TAMMY THE SERVICE MGR they destroy your auto them promise to fix your car then tell you you have to PAY EVEN THOUGH YOU ARE UNDER WARRANTY BUNCH OF BS STAY AWAY FROM PLANO SUBARU AGAIN liars you cannot trust them PERIOD
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
DC#1, we are sorry that you feel negatively regarding your experience with us. After looking into your visit, we wanted to say we're sorry we couldn't meet on middle ground here. Unfortunately, your request to replace your brakes under warranty was not granted by Subaru USA after you reached out after we had originally declined it for not being able to replicate the issue and the brakes measuring almost new. As such, we have no basis in which Subaru USA will warranty a brake replacement as you requested. Brakes are wear and tear items that are designed to be replaced and unless found to be faulty in the way they operate. They are almost never covered under manufacturer warranty with rare exceptions. We apologize you feel that this should have been handled differently and we wish there was more we can do. If you'd like to have the brake job done at your expense quoted to you, we are standing by to assist. Best wishes!
Everyone at Ewing Subaru has always been very easy to
Everyone at Ewing Subaru has always been very easy to work with. I also feel like the customer is put first. On purchasing my new car I worked with Jimmy, he was helpful, patient, kind and honest. He was never pushy. Definitely a person and place I would refer my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
cmcdade7, thank you for sharing 5-stars! We're glad to hear Jimmy was helpful, kind, and honest! We appreciate your feedback and look forward to serving you additionally next time! Take care!
Cedrick is good sales person , he is very polite all the
Cedrick is good sales person , he is very polite all the way through purchase and shared updates about the vehicle delivery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ashok, thank you for sharing 5-stars! We're glad to hear Cedrick is polite and communicative! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!