Reviews
Write a reviewkey fob program
Took a aftermarket fob in to get programmed and it didnt take. I spoke with Cody from Barkau and agreed to give it another shot with a different fob free of charge. Replacement fob came in and they had it in and out in great time. I currently left a review that wasnt so great, trying to find it to change. in the mean time I figured I'd write another. Good group of guys who communicate well with their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we are happy to see that you had an excellent 5-star experience at Barkau Chrysler Dodge Jeep RAM of Freeport! We are grateful for your review, valued feedback and allowing us the opportunity to make things right, and improve to deliver a better experience. We appreciate your business and for sharing your service experience with us and the community. We will share this with the Service Team and look forward to working with you in the future. Cheers!
over charged and lied to
Fixed a couple things on my van and took it in for an alignment, Half hr later I get a call from a guy at the Cedarville service center trying to convince me what all new parts my van needs, and hes literally naming off the parts I just replaced the day before. Needless to say I never went back there. Then went to dealership in Freeport to have a remote programmed, they talked me into spending another $45 to have the blank key cut, just to find out the programming didnt take and still charged me over $100. I'm not impressed.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, we are sorry your experience was not a positive one. We would like to thank you for your constructive feedback of our Service Department and bringing this to our attention so we may use this constructively to deliver a better experience next time. We have a high standard of quality and pride ourselves on our excellent customer service - we are gutted when we miss that mark. It is my understanding that our Service Manager; Cody has reached out to you and is actively pursuing a resolution as quickly as possible. We appreciate your comments and thorough review and want to thank you for giving us the opportunity to earn back your business.
Excellent Transaction!!
Excellent process for buying our used Jeep Wrangler Rubicon! They were quick and made the transaction very easy. Great salesman, and the Dealership was easy to make a deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to leave Barkau Chrysler Dodge Jeep Ram of Freeport an excellent review. We work hard to deliver stress free, memorable car buying experiences and we are delighted to hear our Team hit it out of the park for you! Enjoy that Jeep Wrangler Rubicon! Cheers!
Love my new Jeep
The driver delivered my new 2021 Jeep Wrangler to Georgia, it was clean, just like picking it up from the dealerships. Thank you very much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ram 1500
Excellent experience...very thorough on numbers....I told the dealer it was nice to drive back in the area I grew up to purchase...very friendly and down to earth staff
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience buying a car.
Quick process buying a car. Staff was very knowledgeable and polite. The facilities were clean and tidy. I would recommend buying a car from the dealership to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change
Called to make appointment for oil change. Got in the day I wanted. Dropped Jeep off, it was ready to when I got back. Good price, it was cleaner then when I dropped it off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeep Hunter
Very helpful during my search for a used grand cherokee. We could not agree on a price but I left on ok terms and the sales person said he would keep me in mind and contact me if anything came in I might be interested in.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Buyer
Excellent experience. We did not feel pressured. Ken Webermeier was our salesperson. He was friendly and knowledgeable. We feel comfortable getting our new Jeep serviced here. We will recommend this dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chester Strehlow
From the very start until the end , the staff was very friendly and courteous, I had a towing package and running boards put on. The work was excellent. I have already told my friends and family that this dealership makes you feel welcome .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase