Reviews
Terrible, absolutely terrible.
Terrible, absolutely terrible. I will never bring my vehicle back to O'Meara Buick GMC of off 104th Ave in Thorton, CO. In no particular order. 1. The service department lacks competent people. 2. Scheduling is a nightmare. 3. Takes 3-4 days for anyone to look at my vehicle and when you do find the problem you keep it for an additional 2-4 days. Over- I brought my vehicle to your place to get the rear driver side turn signal replaced. A harness was needed - the tech unplugged other harnesses and did not replace the other harnesses to the correct location causing what appeared to be a transmission problem. I then brough the vehicle back to your dealership thinking it was a transmission problem. Your dealership had it for 2.5 days and was "not able to figure out what was wrong". I could not wait any longer and took it to a transmission place - within 3 hours the transmission placed figured out what was wrong, and they recommended a company that specializes in electrical problems with vehicles. The electrical company nailed it down to the TCS harness and that harness were unplugged and not put back correctly. The wait time for your place is terrible. Your own tech for some unknown reason could not figure out how to use a software program? You are a dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
What are you hoping to accomplish by having a manager reach out to me? Your facility already knows that the scheduling is a nightmare, yet it has been like this for over 2 years that I have been going their - I simply became tired of dealing with it. Will you hire competent people? No. I could of easily have brought O'Meara Buick the sheet from the transmission shop on which harnesses were affected but I decided to take the issue to a company that specializes in electrical problems with diesels.....they fixed it and I paid for it. Why take the chance by bringing it back to O'Meara that created the problem but could not figure it out? Your facility created the problem and after 2.5 days could not figure out what the problem was yet both the transmission place and electrical shop were able to duplicate the problem. Either you are hiring people right out of GM school with no experience, or your hiring process is bad. Having a manager call me will not solve anything.
Do you know what a Pareto Chart is? Try creating one for the Service Dept based upon the low scores....you will see that my complaint is very similar to the complaints that date back to 2019...same complaints in 2022. Lip Service. End of Story.
I had a great experience working with Mike Workman and
I had a great experience working with Mike Workman and Keith Yeanopolos at O'Meara. I was able to get into the vehicle I wanted and was in and out of the process on a Saturday afternoon in less than 2 hours. Everyone there was awesome, treated me so well, and made me feel right at home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike and Keith here at O'Meara Buick GMC.
I worked with Mike Workman and his team.
I worked with Mike Workman and his team. Mike made sure I got what I was looking for, with the price I was looking for! Mike made sure I understood all aspects of my options and how they all work. Couldn't ask for a friendlier guy. I will be sending all my friends his way!! Thanks a bunch Mike. I love my new Jeep!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review, Joann! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Jeep, and don't hesitate to reach out if you need anything else.
Bad all around.
Bad all around. We always come to you for service, but last Sat was the last time I will ever come to your dealership. Service manager was a jerk.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
You guys need to learn how to update customers more.
You guys need to learn how to update customers more. Once a month is definitely not enough. I had to request for a invoice three times before I actually got one. Be punctual. Be specific. I was left in the dark for a solid month. Only really found out stuff when it was time to get my car back. Do better, take pride in your work ethic.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
They had really great service and their employees were
They had really great service and their employees were absolutely a big help and they were very kind to me and my family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for everything
My car was finished quicker than promised!
My car was finished quicker than promised! This dealer is the best in town. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Grasias Erik nos atendieron bien en OMARA nos dio buen
Grasias Erik nos atendieron bien en OMARA nos dio buen servisio y nos atendieron con amabilidad
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
I got right in Eric would keep me up to date and
I got right in Eric would keep me up to date and explained everything to me very helpful I have had my cars with Omera Buick for many years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The salesmen was nice but he lied about what was done
The salesmen was nice but he lied about what was done with the truck none of the service was done as they said it was
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and someone from our management team will reach out. We'd love to get to the bottom of this and turn things around for you.