Reviews
overall great experience from entering the door to
overall great experience from entering the door to leaving with the new car. Overall the buying process was smooth and direct.
overall great experience from entering the door to
overall great experience from entering the door to leaving with the new car. Overall the buying process was smooth and direct.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeffrey! I'm thrilled to hear that you had a great experience at Gerald Ford, from the moment you walked in to driving away in your new car. We strive to make the buying process as smooth and direct as possible. I appreciate your feedback, and we hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
My ford explorer was expertly repaired by Vito, it was a
My ford explorer was expertly repaired by Vito, it was a great service experience. Thank you
My ford explorer was expertly repaired by Vito, it was a
My ford explorer was expertly repaired by Vito, it was a great service experience. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Bob! I am glad to hear that Vito provided you with expert service for your Ford Explorer. We look forward to assisting you again at Gerald Ford. Sincerely, Tom Kastrati General Manager Gerald Ford
Great experience like always.
Great experience like always. I needed a new battery for my car. Larry and Oscar took care of me right away! Best people and team to work with!
Great experience like always.
Great experience like always. I needed a new battery for my car. Larry and Oscar took care of me right away! Best people and team to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Besmir! I'm thrilled to hear that you had a great experience with us at Gerald Ford. It's wonderful to know that Larry and Oscar were able to assist you promptly with your new battery. I truly appreciate your feedback, and we look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford
Carlos was very helpful.
Carlos was very helpful. The job was done is timely matter that was great.
Carlos was very helpful.
Carlos was very helpful. The job was done is timely matter that was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carlos, thank you for your positive feedback! I'm thrilled to hear that you found our service timely and helpful. I appreciate your support, and we look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford
Everyone at Gerald Ford were so helpful and very nice.
Everyone at Gerald Ford were so helpful and very nice. They all were very informative with all my questions and concerns.
Everyone at Gerald Ford were so helpful and very nice.
Everyone at Gerald Ford were so helpful and very nice. They all were very informative with all my questions and concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Kim! I'm so glad to hear that our team at Gerald Ford was helpful and informative during your visit. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, Tom Kastrati General Manager Gerald Ford
I really like your staff.
I really like your staff. I am moving out of state and will really miss the service dept here.😞
I really like your staff.
I really like your staff. I am moving out of state and will really miss the service dept here.😞
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Suzannah! I'm thrilled to hear that you enjoyed our service department. While we're sad to see you go, we wish you all the best in your new adventure. If you ever find yourself back in the area, we would love to assist you again. Safe travels! Sincerely, Tom Kastrati General Manager Gerald Ford
This is just my second or third experience with Gerald
This is just my second or third experience with Gerald Ford. Everything with Gerald Ford was spot on. The wait time was better than I expected and the work that was completed on my vehicle was completed perfect.
This is just my second or third experience with Gerald
This is just my second or third experience with Gerald Ford. Everything with Gerald Ford was spot on. The wait time was better than I expected and the work that was completed on my vehicle was completed perfect.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Jim! I am thrilled to hear that your experience with Gerald Ford exceeded your expectations and that the work on your vehicle was completed perfectly. I appreciate your loyalty, and we look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Gerald provides timely service and the service associates
Gerald provides timely service and the service associates keep customers informed every step of the way.
Gerald provides timely service and the service associates
Gerald provides timely service and the service associates keep customers informed every step of the way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Christopher! I truly appreciate your recognition of our timely service and commitment to keeping our customers informed. It means a lot to us at Gerald Ford. We look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford
Mobile Service worked with me and my schedule :) Mike
Mobile Service worked with me and my schedule :) Mike Chesnul was able to do a full tire rotation and synthetic oil change. After he was all finished up, he went over every detail of my car ensuring me that my vehicle was in great shape and what I need to do at the next visit to keep it that way!
Mobile Service worked with me and my schedule :) Mike
Mobile Service worked with me and my schedule :) Mike Chesnul was able to do a full tire rotation and synthetic oil change. After he was all finished up, he went over every detail of my car ensuring me that my vehicle was in great shape and what I need to do at the next visit to keep it that way!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Olivia! I appreciate your feedback about our mobile service and Mike's thorough work. It’s great to hear that you felt well-informed about your vehicle after the tire rotation and oil change. We look forward to seeing you again for your next visit at Gerald Ford. Sincerely, Tom Kastrati General Manager Gerald Ford
Everyone was delightful and very knowledgeable about
Everyone was delightful and very knowledgeable about product details.
Everyone was delightful and very knowledgeable about
Everyone was delightful and very knowledgeable about product details.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Lawrence! I am thrilled to hear that you found our team delightful and knowledgeable about our products. At Gerald Ford, we strive to provide excellent service and thorough information. We appreciate your feedback and hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford