Koons Clarksville Chevy GMC

I purchased a new 2025 GMC sierra 1500 AT4 in May 2025. Without warning it blew an engine in July 2025 at only 4,000 miles 300 miles from home with my camper in tow. It took the local dealership 2 full weeks to diagnose it as an engine failure during which time GM corporate would give me no advice on how to proceed. My family of 4 LIVED in our camper until August, a full month. There were no rental trucks available but my salesperson in Clarksville said that THEY would reimburse me when I found a truck that would get our camper back home. The experience left me over &10k out of pocket in expenses and the rental was over $3,400. Now in October I have yet to get ANY reimbursements from Koons or GM corporate. The sales manager in Clarksville is ZERO help and super condescending. DO NOT buy from Koons in Clarksville. Go anywhere else, not here. There are many reasons they are rated so low. Truly awful customer service!

Kacey B is a fantastic Service Rep !!…No!, the BEST Service rep of my 48 years of buying GM automobiles, and One of the main reasons we like Koons! Parts Dept. and Frank also great to deal with!! And when I need both- fantastic team !! Service is always timely, job is done correctly. Nothing but kudos for this team !! A+

We brought our Acadia in with what we thought was a warranty issue. I turned out that our serial number was not covered. However, Dave had the vehicle checked out and advised it did needed a new shifter. He advised us of the estimated time for repairs and also contacted Ally about possible coverage. David as always kept us updated all the way through the process.

Dave and the staff are very helpful as I was going through a difficult time to accommodate for my needs and did a great job and getting my truck in a timely manner back to me so I’m very grateful thank you, Dave

We received outstanding customer service from Luis Arredondo when buying a 2023 Chevy Bolt, which I am very content with and enjoy driving. The price was reasonable. Luis was always responsive to our inquiries and focused on our needs. I also really appreciate their Sunday sales hours. Service was great in reprinting the key.

Scott was easy to deal with. Knowledgeable and helpful. The whole process only was 2 hours.

Great dealership excellent customer service and staff. My salesman David is top notch. I went to the dealership for the second time and my experience was as great as the first one.

My husband and I were so pleased with our recent purchase of a new truck from Koons in Clarksville. Our sales person Jack was absolutely amazing. From pricing to just plain great customer service we were so pleased. No pressure just a great deal. Thanks Jack. Will definitely share our experience with others.

Our salesman was Scott. Extremely knowledgeable and helpful. Entire experience (bought a 2026 GMC Arcadia) at the dealership was excellent. We moved quickly through the process. Will go back for future vehicles.

Bought a used 2025 BMW with low mileage. The dealership refused a third-party inspection, and the air conditioning failed immediately after I drove it off the lot. When I asked about it, I was told it was “just taking longer to cool because of the hot weather.” Unfortunately, that was not the case. Very disappointing experience, and it will be hard to trust another Koons dealer.