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Hertrich Hyundai of New Castle

(322 reviews)
Visit Hertrich Hyundai of New Castle
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 4 awards
2016 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 259-6426 (877) 259-6426
Used (877) 265-6922 (877) 265-6922
Service (877) 275-1124 (877) 275-1124

Reviews

(322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hertrich Hyundai of New Castle from DealerRater.

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Happy with new car purchase

A very good experience with the sales staff and the Tuson . I am very happy with the way it drives and all the features it has. I am still learning to use them all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

meeting the deal i wanted

probably the best experience and with out a doubt the best sales person I have ever had the pleasure of dealing with. Came in with a deal from another Hyundai dealer which was very aggressive but wanted to buy from the place I have dealt with before

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, professional, straight forward

Great dealership. My daughter bought her first new car here a few months ago. I was so impressed with the service, atmosphere and pricing that I came here to buy also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks

Natalie Barker is amazing! I really appreciate her taking her time to work with me. Especially because this was my first time buying a car. She understood my circumstances and was willing to do anything to help me get my dream car. Forever grateful for that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Back again!

This is the second vehicle we purchased from this location in a year. The staff have always been great and helpful, even though we were there until almost 10 pm they managed to keep it professional even at that late in the evening. I have and always will continue to recommend this location to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to look for a new car.

Everyone was friendly and they were willing to work with you to insure all your need are met. I told Herbert what I was looking for in a car and he provided a few choices for me to see. I wasnt rushed nor did I feel pressured into having to buy a car. Coming into this I have never bought a car before, but they helped me understand everything fully and I did not feel like they were trying to cheat me at all. Overall it was a really great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you Hertrich

Had a great time buying my new car. And enjoyed meeting with the crew. Looking forward to buying my next car. Thank you Hertrich Hyundai Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

This is my first car buying experience and the salesman helped me get the car I wanted for a very good deal. He was very friendly and answered all my questions. I will definitely come back whenever I need a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happry Customers mfor my 2017 Tuscon

Bought car with good help, very happy with deal. Very Good, helpful dealer, good trade in value, car color that I liked. Would recommend to friends. Many good reviews from friends about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

We must say the process from the salesman to finish buying the process was smooth and very comfortable . They even went the extra mile on explaining and setting p the features that come with the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.