Palladino Honda

best service department possible. sales is great too! Nothing but the best service. Multiple loaner vehicles to help support my busy work life. Warranty claims are processed FAST and easy and the staff never forgets to give me a smile. best part is the have even got me in as soon as same day when I have vehicle has problems. Would highly recommend.

was great have had my civic for 7 years no issues and service is always great

Disrespectful and condescending finance department employee. Sales employee was no help. Service department slow and unreliable. Front reception is not aware of client service and who ever takes care of service booking on the phone is manipulating or lying to customers. When I picked up my car in the rain, home delivery was not offered, the sales agent stayed inside and there was no explanation of the workings. My snow tires were in the back of the vehicle despite having storage included when purchasing them. All around uninformed and useless employees. Stay away from Palladino if you want service or to be treated even slightly with dignity.

Don't... just don't! Save yourself a significant amount of time, money and aggravation and avoid this dealership at all costs. I will simply not purchase another Honda product because it would mean that I would have to deal with the Palladino Honda service department. Multiple visits to make the same repair, unfiled warranty claims, zero response to verbal requests, voicemails etc. All of this alongside a grotesque list of upsells on each and every visit.

I purchased a Honda, not a "Palladino" car. Let me explain. I had a serious issue with my vehicle, so I took it to Palladino Honda in Sudbury, the nearest dealership to my workplace. When I arrived, my car’s engine wouldn’t turn off. I went inside at 5:10 PM and explained the situation, even showing pictures. I simply asked if someone could take a quick look since the engine was still running. Without checking with the mechanics, the representative immediately said no. After I insisted, she reluctantly went to the service area, where I clearly saw mechanics still working. Yet she returned, now irritated, and told me no again. When I asked what I was supposed to do, she bluntly said to leave my car overnight and wait until the next day. I hadn’t even parked properly, but she didn’t care. Instead, she prioritized another customer before finally sending someone (NOT A MECHANIC) to check my car. The person briefly looked at it and told me to just leave it as it was. If that was the response, why make me wait? My wife, who was with me, asked me one question that still haunts me: "Why did you buy a Honda if this is the customer service they provide?" I had no answer. The next day, they told me I needed to pay for a new battery, while Honda would cover the alternator. When I asked how long the repair would take, I got no clear answer. I politely mentioned that I could request a rental if they couldn’t guarantee a completion time. The response? "We do not have any vehicles." The tone made me feel like I was begging instead of requesting a basic courtesy. I had no choice but to take taxis to work for multiple days. They vaguely said parts "might" arrive by Tuesday but weren’t sure. Finally, I got a call saying my car was ready. When I arrived, they handed me a bill charging me for the battery and additional labor. I asked what caused the issue and was told, "The alternator was faulty. Nothing to do with you." So I asked why I had to pay for a battery that died because of Honda’s defective alternator. The response? "Yes, you have to pay." Then I noticed labor charges and questioned why I was paying for labor on top of a $300 battery caused by their faulty alternator. The advisor rudely said, "We are not charging you for the alternator." Of course not—Honda was covering it. But I was still stuck paying extra because of Honda’s failure. With no choice, I paid. Before leaving, I said, "My biggest regret in life is buying a Honda." To my disbelief, the service advisors laughed at me as I walked away. Yes, they laughed. This was the worst dealership experience I have ever had. No customer service, no accountability, just outright rudeness. Instead of treating customers with respect, Palladino Honda treats them like a burden. If you're considering buying a Honda, DO NOT go to Palladino Honda in Sudbury. They’ll take your money, disrespect you, and leave you full of regret. Absolutely disgraceful. When I bought my Honda, I even referred my friends and family to buy one. In fact, my friend actually purchased a Honda based on my recommendation. After this experience, I will never, ever buy a Honda again in my lifetime. I will also tell everyone I know—buy anything, but not a Honda and never from the Palladino Group.

would give zero stars if possible, traded in a truck for a used truck on the lot, it took 6 weeks to close the sale, I was told there was a minor issue (o2 light) but the part wouldn't be in for a couple months, part came in and didn't fix the problem, it took 8 months before I had a vehicle of constant arguing, absolutely terrible cust. service. and when it finally came back other things were broken on it. worst experience I've ever had with a dealership hands down! had to argue to have a loaner vehicle, and when the I took the loaner, it had drugs in the vehicle. and the truck I purchased was faked through a safety, had a broken headlight, and other issues. don't walk, run from any Palladino dealership!

Guy Robineau is a liar and crooked! He needs to own up too this unprofessional behaviour of putting the wrong vehicle in contract. Calling cops for hilarious reasons all to try and intimidate me! Guy Robineau.....I don't intimidate that easily. You need to be fired for your lying shady ways!! Buyers beware!!

Used them wrong car on a trade in and refuses to correct it. FRAUD?? I have 2 letters from Palladino lawyer saying I traded a Dodge Journey NOT that lemon you sold me in the Escape! Their lawyer sides with what I say! Plus the lies on that letter are slander. I have all emails and texts yo prove that! Court papers being prepared filing soon. See you in court soon your crooks!

Liars, shady, bullies, fraudulent contract. Have the proof but. They deny it happened. Facts and truth. Willing to share proof. All proper authorities notified. Now they will call cops for this honest review. That is what they do!

Liars, bullies and shady! Goes as for a stashing fish guts in customers cars! Lies on contract. Gives wrong car and wants its back then denies it happening. Took advantage of my mental health and were told they making me sick so used its to their advantage! xxxx!