Skip to main content

Mercedes-Benz of West Covina

(1,391 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 7:00am–4:00pm
Sunday 10:00am–8:00pm Closed
New (888) 466-5172 (888) 466-5172
Used (866) 455-7551 (866) 455-7551
Service (866) 778-6679 (866) 778-6679

Reviews

(1,391 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of West Covina from DealerRater.

Want to share your experience with this dealership?

Write a review

Very nice facility, clean and organized friendly staff

Very nice facility, clean and organized friendly staff Eileen and Boris went above and beyond explaining us all our questions about our new purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very accommodating and professional they make you at

Very accommodating and professional they make you at home. I’m very loyal to Frank and now I have two other people Eileen and wael to to thank for they are very helpful and and make me very comfortable talk to them. Thank you for everything and for doing a great job helping us to get our dream car from Mercedes of West Covina

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had the pleasure of working with Sales Consultant

I had the pleasure of working with Sales Consultant Eileen Valencia. Eileen is extremely professional and really wants to connect with all her clients in getting into their dream car of choice. Professional, Attentive, and Understanding; the key qualities Eileen is really there for you. Very organized with her appointments and quick to reply. Go out to the dealership and speak with Eileen Valencia, she will definitely do the best of her abilities get you into your next vehicle of your choosing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Eileen got me a killer deal on my Defender and delivered

Eileen got me a killer deal on my Defender and delivered it to my home. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thanks so much for helping to get my dream car From

Thanks so much for helping to get my dream car From sales to deal closing my experience was great and it all workout the way I expected It’s my 3rd car already and it will keep counting Thanks so much again guys keep up the good work And my very special thanks To my favorite sales person Eileen Valencia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Thank you to Eileen, She is Amazing !

Thank you to Eileen, She is Amazing !!! She made me feel confident about making the decision to switch to an electric vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Eileen made the car buying process smooth and was willing

Eileen made the car buying process smooth and was willing to get me exactly what I wanted! She provided excellent customer service! Most definitely recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Had the pleasure of purchasing an EQS from Eileen.

Had the pleasure of purchasing an EQS from Eileen. She was very sweet and helpful. 10/10 recommend and will return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Many thanks to Emmanuel, my salesman who came highly

Many thanks to Emmanuel, my salesman who came highly recommended to me by my friend Irene and godchild Ashley! Emmanuel did not disappoint and I am a very happy customer! The excellent customer service, professionalism, and respect that I received while working with Emmanuel to negotiate an exceptional deal for my new car is beyond words! I highly recommend that you contact Emmanuel Aguilar at the Mercedes Benz dealership in West Covina and set up your appointment to buy your next new car! Thanks again, Emmanuel! I am now your customer for life and will be back to see you soon! Jacqueline Zamora

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awful help on a very critical and crucial component of

Awful help on a very critical and crucial component of mbz’ ability to perform customer service on behalf of Azusa.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.