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Jim Ellis Toyota of McDonough

(8,946 reviews)
Visit Jim Ellis Toyota of McDonough
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 938-9804 (866) 938-9804
Used (877) 569-0052 (877) 569-0052
Service (866) 529-1601 (866) 529-1601

Reviews

(8,946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Toyota of McDonough from DealerRater.

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Very informative and fast The employees were friendly.

Very informative and fast The employees were friendly. The service was fast and the waiting area were excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! Please let us know if there is ever anything else we can do for you! Safe travels!

Service was very good and efficient.

Service was very good and efficient. I trust the dealership to do a go job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

Jim Ellis Toyota dealership staff are always courteous

Jim Ellis Toyota dealership staff are always courteous and professional I appreciate them keep doing what you doing thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

have no complaints with my dealer, Ms Stubbs (Keisha).

have no complaints with my dealer, Ms Stubbs (Keisha). she was very patient and helpful. I am so glad we had her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

Great look at cars and wait Well talk to sale man sitting

Great look at cars and wait Well talk to sale man sitting in suv and waiting to see the new Tacoma

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

Truck was ready but I was not notified in a timely manner

Truck was ready but I was not notified in a timely manner Was not notified in a timely manner

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your experience with us, Please let us know if there is ever anything else we can do for you! Safe travels!

A great experience I learned a lot from the service techs

A great experience I learned a lot from the service techs Raymond and his crew are great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Consumer response

Everyone does a great job very courteous.Restrooms are clean. Thank you for making my experience great

My Tundra had a brake override malfunction error message

My Tundra had a brake override malfunction error message that was addressed but came back on again when I was driving home after having it addressed earlier that day. When I called the next day and spoke to another service advisor, Oscar advised the service advisor to whom I was speaking to bring my vehicle in for service immediately. Oscar worked me into the schedule due to the severity of my issue. He kept me informed about the progress of my repair during my entire visit. Highly recommend Oscar.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

Efficient and very nice.

Efficient and very nice. Everyone was very welcoming and the service was very quick. I'll definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

She helped me find best tires.

She helped me find best tires. I really like them. Car was giving back when said

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!