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Jim Ellis Toyota of McDonough

(8,948 reviews)
Visit Jim Ellis Toyota of McDonough
Sales hours:
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Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 938-9804 (866) 938-9804
Used (877) 569-0052 (877) 569-0052
Service (866) 529-1601 (866) 529-1601

Reviews

(8,948 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Toyota of McDonough from DealerRater.

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Leon Poole he’s the best salesman take care everything...

Leon Poole he’s the best salesman take care everything for me. He just sold me a Toyota Corolla 2020 Has a good character and always say hello when he sees me and that’s what I love about him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feed back. It was my pleasure assisting you. Look forward to seeing you in the near future. Please be sure to let me know if you need any assistance.

Prompt and curtious service considering it was a crowded...

Prompt and curtious service considering it was a crowded schedule that week. I will be back for future service. Continue to look for ways to get better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I am glad I was able to help you with your service. If you have any questions that you were not able to ask me during your service, please give me a call or send me an email, I am happy to help!

Everyone was very helpful. Donald Smith came in on his...

Everyone was very helpful. Donald Smith came in on his day off to complete the deal. Job well done. I was in and out within 30 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Greatly appreciate your positive feedback. It was my pleasure to assist you with your vehicle purchase. Look forward to seeing you in the future.

Gerald is great! He helped us get the car we wanted at a...

Gerald is great! He helped us get the car we wanted at a great rate. Very helpful and knowledgeable. If you come to Jim Ellis Toyota ask for Gerald!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. Assisting you with the purchase of your vehicle was my pleasure. Please be sure to reach out if you need any assistance in the future.

Great Customer Service

With Covid-19 around and the social distancing, This dealership went above and beyond helping me get into a car. Thank you Luis and Kelvin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing me the privilege of earning your business and a major thank you for the positive feedback. Please be sure to refer your friends and family to me.

Always good

Always a good experience there. From coming down the main entrance and them taking your temperature. The way they handled you situation to resolving any issues or problems did you have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

He was very helpful! Any questions I had he answered no...

He was very helpful! Any questions I had he answered no problem, and was very kind. He also made it a very personable experience, which was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review. If you ever need any help, do not hesitate to give me a call.

I had an appointment it was awesome. I was finished my...

I had an appointment it was awesome. I was finished my appointment in less than 1 hour. This was the Friday before the holiday- Memorial Day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

I am glad I was able to help you with your service. If you have any questions that you were not able to ask me during your service, please give me a call or send me an email, I am happy to help!

Experience was awesome. Dee was an excellent service...

Experience was awesome. Dee was an excellent service advisor. Even though it took longer than expected, I’m still satisfied because there were a lot of people there. I’ll definitely be back and wish I had used them in the past.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It was a pleasure helping a fellow member of the Jim Ellis family. I am so glad you had a great experience. Thank you for the feedback! It helps us to do our jobs better. We look forward to seeing you next time!

This is the 3rd vehicle that we have purchased from Jim...

This is the 3rd vehicle that we have purchased from Jim Ellis in the past year! Susan Crawford is amazing! As well as our finance guy, William Mason!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing me to serve you. Helping you makes everything better. Thank you, and I'm here whenever you need me.