Reviews
Write a reviewSince I bought my car from Lauria, with the exception of
Since I bought my car from Lauria, with the exception of Jason (in parts?) the staff have been totally turned over. Now the 3rd different service manager and the second sales manager. The technicians seem top notch, however my visits always take longer than expected or estimated.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your honest feedback, we appreciate hearing about your experience so we can use it to improve our service where possible. Although it is true we have had some staff turnover during our first few years as a dealership I am glad to share the Fixed Operations Manager, Ron Murphy, came aboard last year and has over 30 years' experience with Volkswagen Service. In addition we have added added technicians to the team that combine for over 30 years' VW experience also, bringing a a top level degree of expertise to the department and your vehicle is in great hands. The Sales Team has also had some great additions including Sales Manager James Finbow who brings many years experience in the industry and a very friendly, relaxed, atmosphere to help customers find the best vehicle. There has definitely been some turnover and covid has created staffing issues for all businesses but we believe the changes are for the better and you will see positive improvements each time you come in. I do apologize for the delay in your service visit and will make sure to pass on that feedback directly to Ron so he can address it with the team moving forward. Thank you, Murray Gentles Marketing & Inventory Manager
Honest reliable service that I can trust.
Honest reliable service that I can trust. Fantastic service and tech team. Never disappointed and will continue to use Lauria for future service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer serviceExcellent performance from all of...
Great customer service Excellent performance from all of you at Lauria Volkswagen, Service, Parts and Sales, Keep up the good work, I will continue doing business with you till I cant drive anymore
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service. Technician left the vehicle clean and the...
Great service. Technician left the vehicle clean and the job was done in a timely manner! Great experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Knowledgeable, friendly and great to deal with at all...
Knowledgeable, friendly and great to deal with at all times. Great place to take your car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Staff were courteous and helpful. I was provided...
Staff were courteous and helpful. I was provided transportation to my home while my car’s servicing was conducted and the work was completed within the estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and friendly staff! Wait time was fast....
Great service and friendly staff! Wait time was fast. Vehicle concern was fixed right the first time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, courteous service. Staff are professional at...
Friendly, courteous service. Staff are professional at all times that I have serviced my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adam was always fast to respond to my questions. He...
Adam was always fast to respond to my questions. He tackled any problem along the way and got me into the perfect ride!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I love this dealership! We have often appeared on their...
I love this dealership! We have often appeared on their doorstep with minor issues to do with either or VW Beetle or Audi and they have always fitted us in and been so professional and friendly. We take our cars there for all our servicing needs and wouldn't consider anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair