Step One Ford Crestview

Bought a new F150 here yesterday. The entire process was very smooth. My salesperson, Jeff Shockley, was great! He was very personable, took time to address all of my many questions, and thoroughly went over the truck with me. The sales process was straightforward, my trade in was appraised fairly and also beat an offer from another dealer. My time spent with the finance manager, James McConnell, is worth mentioning because he was never pushy to upsell, gave me honest facts about the available products, and made sure I got fair pricing on everything. I did a nation-wide search on Cars app prior to setting up an appointment and already knew I was getting the second best price in the country on this specific model (2025 F150 Lariat Hybrid). When I factor trade value into it and an additional rebate they found for me, I left knowing I got the best deal. Thanks very much for a great shopping experience and most importantly for listening and being an honest broker in the car business. Highly recommend!

My husband dropped off his 2023 Ford Bronco on Sunday for his appointment on Monday at 9am for a check engine lite issue. Today is Saturday and they still have not gotten to the vehicle. The dealership have no rental cars.Take my advise and do not buy or take your care here. Do not even try to get ahold of some one on the phone. Very disappointed. Santos and Kathy Ramos

Crestview Ford I’ve been disappointing. All the sales and service department want to lie. This organization lives our lies. They only give you empty promises and deliver nothing. They offer loaner vehicles for service but is a four-month waiting list. Don’t ever purchase or use their service department you will be very disappointed

The fuel pump went out on my 2014 F150 Eco Boost. I had it towed to Crestview Ford on 12/13/2024. After a couple of weeks I called my service advisor Nathan Wing several times before I ever got a call back, only to learn they haven't looked at it. My dad even called Nathan 3 times and never got a call back. I approved the repairs on 1/9/25 and my truck was ready on 1/15/25. These guys had my a month! I understand if there was a holiday in this time frame, but my biggest gripe is the really POOR communication. I would drive 100 miles before I would ever buy a vehicle from this dealer.

Worst experience ever- A few hours after purchasing it was non driveable. They won’t make it right nor do they care. I purchased a 2016 ford explorer from crestview ford on 9/13/2024. I was told nothing was wrong with the vehicle. A few hours later my engine light comes on and a warning that my coolant was over temperature. I contacted my sales representative Jess Hughes the next day and let her know what the problem was. She mad note and had to discuss with her general manager how to proceed and I was told to take it to Nissan Andalusia for inspection 9/16/24. After a 27 point inspection, there were multiple codes for coolant being over temperature, cylinder head over temp codes and the active gross shutter door not opening. I was not made aware of the other problems going on with the vehicle until recently. Nissan Andalusia fixed only one, the active gross shutter door, they cleared the codes on the rest bc nothing was present at the time when I picked up my vehicle on September 25, 2024. Everything seemed fine until my engine light comes on AGAIN and the display board is saying the same thing of coolant being over temperature December 8, 2024 and coolant is leaking everywhere. I notified the dealership again. Amanda,the finance manager told me to take it into Nissan to run a diagnostic test again. I told them they need to fix the damages due to them selling me a vehicle under false pretenses. She spoke with her general manager and he said I’m responsible for the damages plus the $200 inspection fee. She also stated that they would pay for towing all the way from Andalusia to crestview which is a total of about 60 miles. It makes no sense to tow my vehicle that far and pay for that but you won’t take it to the closet ford dealership and fix something you knew about the day after me purchasing this vehicle. I’ve barely had my vehicle and paid alot of money in financing charges. It’s also Christmas and I had plans to see family for Christmas which I took pto from my work months ago. I could lose my job as well. I'm a single mom with 2 kids and I expected this car to be driveable!!!!

Bought F350 crew cab lariat drw from Crestview ford. Very nice truck and everyone there was great. Couple of sales people even helped move my tool box big thanks to you guys. My sales rep Kaitlyn did a great job getting price where I wanted it awesome job Kaitlyn.

Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, with difficulty, checked fluids and belts. Wife and I drove to the closest Ford dealership which was in Crestview, FL. There, I was told it would be November before they could start on my car. It was mid-September and my wife and I were trying to get to Thomasville, GA, for our daughter's 50th wedding anniversary. I told the gentleman in the service bay that I wanted to know if it would harm our 2010 Mercury Grand Marquis to continue driving it. Just then a mechanic walked in and the question was discussed quickly and it was decided that he could just check the codes immediately! The waiting room was comfortable and spotlessly clean. The car problem was related to fuel mixture -- it was running lean. We were sent on our way. The charge was minimal. We were there only an hour! The 50th anniversary party was a great success! But it was made more so for my wife and me by Crestview Ford employees Brandon and Thomas. They were key in getting us back on the road and even now three days later, we still feel in Brandon's and Thomas's debt. We live 200 miles from Crestview Ford; if living within 50 miles, I would certainly buy my next vehicle from them. (I just might anyway.)

We just purchased our second second Explorer from Ford Crestview. A used 2021 Explorer Limited. Jacob was awesome and really worked with us to get us where we wanted to be as far as price. Definitely recommended and ask for Jacob! We have used them for our service as well for the last 3 years.

Dropped of my mustang gen2 GT for A/C repair and back up camera recall, they held my car 17 days only to tell me they hadn’t done any work… they also said they can’t quote me for the A/C due to lack of parts. I’m unsure how I could have done anything different as I called every other day asking about the status of my car. Thomas was in charge of my repairs and I was sent to his voicemail at least 8 times when asking about my car.

On Thursday, May 16, 2024, I took my 2019 Lincoln MKZ Hybrid Reserve II, VIN: 3LN6L5MU1KR607390, in to Crestview Ford for the following: • Premium Prepaid Maintenance Service, The WORKS, including tire rotation, tire inflation check, brake inspection, fluid top-off, and oil and filter change. • Balance all four tires. • Air conditioning stuck on full cold, only have manual control of fan speed. Here’s what I experienced: • I received just the Express Service. Oil and filter change only. • Engine coolant and windshield washer fluid top off were marked on the Inspection Sheet, but the Inverter system controller coolant reservoir nor the Brake fluid were not, and were low. • The cap on my engine compartment fuse box was just lying on top of the fuses unattached. • No tire rotation; thus, no brake lining wear inspection/evaluation was shown (DNI). • No balance performed. The reason, I was told was that “Ford will not allow the dealership to balance a tire five years or older in age”! • The air conditioning work had to be separately scheduled, so I set an appointment for the 25th of June at 11AM. It was the soonest I could get. DISCUSSION: I will NEVER return to this dealership again – EVER. I was cheated out of one of my 10 prepaid premium maintenance services and want it restored to my remaining visits. My appointment was for the (WORKS) and I got, instead, a quick oil and filter change and two (supposed) top offs. The claim that I would not receive tire balancing due to age (not mileage, not tread wear, not weather–checking, not cupping or wear spots, and not tire damage such as gouges) is preposterous. On my 80 plus years of living on this planet, and having owned about 50 cars, have I ever heard this excuse to sell me new tires. I told them to their face it was a SCAM. Moreover, when I got home I found one page in the service records that were given to me was a proposal for a new set of 540AA tread OEM tires at a bid of a whopping $1,668.44 Then I saw, on the last page, the “27 POINT MAINTENANCE/SERVICE INSPECTION” report, that, indeed, no tires were ever rotated, much less the brakes inspected. This omission was in anticipation of me falling for selling me brand new tires. CONCLUSION: This place used to treat me right when I came in for my 7,500 mile WORKS service. They broke their pick with me over this whole SCAM. I priced four 800AA tread wear Hankook Premium tires delivered to my door by Fed-Ex for $904.00 And they offered to give me an $80.00 Master Card rebate as well, which should cover mounting and balancing. Had I taken their offer, I would have over paid $844.00! I also am going to get LINCOLN to restore the service visit to my remaining unused ones through mid 2027.