Step One Ford Crestview

Super helpful and friendly. Shameless Rose came in on his day off to assist me! Answered all questions!

I called to make an appointment for my truck, next available appointment was two weeks away. I take the appointment, drop the truck off the night before the appointment, and was told 3-5 days to diagnose the issue. A week and 5 days later- they still haven’t done anything with it. Haven’t done anything but drive it down the road and confirm the noise. They had pulled an other car into the shop apparently and didn’t have anywhere for my truck to go, according to Nathan. After calling to tell them I was coming to pick up my truck the following day, they didn’t seem to care. Picked it up, took it to a local reputable shop and had my diagnosis by the end of the day. I posted my experience on Google, owner responds with platitudes- same as he does every single bad review with his email and phone number. I called and left a very clear message with my return phone number- never got a call back.

Randall a new sales person was very helpful to me in my purchase of a new vehicle. He noticed me right away when I was wondering around in the show room and asked if I needed help. I was very interested in one of Fords used vehicles and Randall helped me from the start. Answered all my questions and met all my requests promptly. He was new but all his managers like Cody were very helpful to him and me! They were willing to make a deal with me and made the process very easy & non stressful. The financial manager Violet was very informative and helpful in explaining all the numbers to me. Reassuring me that I was getting the deal that was agreed upon. Would recommend 100% for anyone or myself to visit Ford for their next vehicle purchase!

Sent me numbers over the phone agreed and ran credit, had everything approved before I get there. Leave work early, drive an an hour out of my way to sign for the truck. Getting ready to sign sales manager says my trade needs new tires and raises the price $3500 dollars. This is a scummy dealership take your business elsewhere. Absolutely ridiculous.

I delt with Jessica who was professional and decent to work with. I bought a 2025 explorer st while it was in transit. I was told the dealership was dead that morning and waited THREE HOURS to pay their financial guy with a check in hand! Just to find out a crazy ex employee was in the office for the third time negotiating their interest rate. Which is absolutelyridiculous! Just a horrible way to treat someone who is actually ready to give you 💰 MONEY!!. I will never buy a vehicle from one step crestview Ford again. Saw an employee driving, launching a 2025 ST in the parking lot so dumb, he should be fired. The PDI people "had to drive" my paid for ST 3 miles per their protocols nonsense! Only God knows how that trip went. These vehicles have a break in of 1k of easy driving and to think I might have issues down the road. My transmission is already slipping at 1,100 miles. This place is all over the place. Finance guy looked like he was on a 3 day bender. Whoever is running that operation needs to be replaced! Jessica was very helpful and did what she was able to do. Don't hold this dealerships incompetence against her. When you purchase a vehicle in transit they should do their look over and PARK IT! Its not the dealerships vehicle anymore they shouldn't be putting extra miles on YOUR NEW vehicle. And from what I saw from how they drive these vehiclesaround the lot, they weren't easy miles!

If I am correct Jeff Shockley was my salesman at Step One Ford Crestview. I wrote a google reveiw but did not have his last name in my mind. I truly wish everyone had a business card they handed you so we old people could remember names. My 2017 Nissan Rogue is a wonderful car I would not be enjoying if it wasn't for Jeff's great service hooking me up with James McConnell so I could sign a contract on my car. My reason for going was for a used car and later for service on a tire. They have won my undying praise for the wok they do!

Service was very very poor ..took me nearly a month to shcedule recall work and engine light issue. Then when I took it in … recall work was done but engine light issue was never addressed despite having my car almost 3 weeks. Got a call after first week telling me the recall work was done and they ran diagnostics on engine light and he would contact me about engine light issue next day Never received a call back or return call from him even though I called him multiple times and also left him multiple messages. Terrible customer service. He needs to take a class from Step one CDJR Service Dept .. They have Great customer service. We’ve purchased 2 cars at the Crestview Ford location but I’ll find somewhere else to buy and repair my Fords in the future

Bought a new F150 here yesterday. The entire process was very smooth. My salesperson, Jeff Shockley, was great! He was very personable, took time to address all of my many questions, and thoroughly went over the truck with me. The sales process was straightforward, my trade in was appraised fairly and also beat an offer from another dealer. My time spent with the finance manager, James McConnell, is worth mentioning because he was never pushy to upsell, gave me honest facts about the available products, and made sure I got fair pricing on everything. I did a nation-wide search on Cars app prior to setting up an appointment and already knew I was getting the second best price in the country on this specific model (2025 F150 Lariat Hybrid). When I factor trade value into it and an additional rebate they found for me, I left knowing I got the best deal. Thanks very much for a great shopping experience and most importantly for listening and being an honest broker in the car business. Highly recommend!

My husband dropped off his 2023 Ford Bronco on Sunday for his appointment on Monday at 9am for a check engine lite issue. Today is Saturday and they still have not gotten to the vehicle. The dealership have no rental cars.Take my advise and do not buy or take your care here. Do not even try to get ahold of some one on the phone. Very disappointed. Santos and Kathy Ramos

Crestview Ford I’ve been disappointing. All the sales and service department want to lie. This organization lives our lies. They only give you empty promises and deliver nothing. They offer loaner vehicles for service but is a four-month waiting list. Don’t ever purchase or use their service department you will be very disappointed